Business ProfileforMarshall Farms

This complaint is against Marshall and the pet store Petworld Warehouse in Menomonee Falls, WI. If this is not resolved I intend to seek legal recourse. We purchased two ferrets from the pet store (but bred by Marshall) and spent $350 on each ferret on 9.2.2023. One is sweet and the other was biting, so after having her one week we asked to exchange and were told no because apparently the receipt (which I got after they were already purchased and was not informed we would not be able to return prior to purchase) says we cannot return. Well the ferret attacked my three year old on 9.22.2023 completely unprovoked (jumped onto the couch tabs but her wrists) and left welts and drew blood and the pet store and Marshall will still not take the ferret back. I called Marshall the ferret Breeder who said they cannot force stores to take ferrets back and basically that I am to blame because “I wouldn’t have any pet near a three year old.” I have had many ferrets since I was 3 (in my 30s now), have a doctorate in psychology so therefore am an expert in behavior management and the ferret has not improved despite all that aforementioned knowledge in this area. I have fed the bite, I have scruffed and gently pulled her on her back as her mother would do and reinforced biting other items. I have attempted to handle this matter discretely with them each until this point as neither is willing to work with me in protecting my child from more harm. We simply want to return this ferret and get one that is not aggressive so my child doesn’t develop trauma. I have already also paid for her vet visit, distemper and rabies which was an additional $180 because Denise at Marshall suggested I still take her and see if she had a tooth issue, which she does not.