Business ProfileforNye Automotive Group, Inc.

I would not recommend Nye Ford to anyone. I recently brought my used **** in for a few minor issues because I have an aftermarket warranty and they said they would work with me. Two weeks go by, in which I received texts about how they were going back and forth with the warranty company (understandable). The service writer finally texted me, stating that the final bill was $8200 and that the warranty company would only cover $3100, which would cover the parts, but none of the labor (??) which would leave me with a $5100 bill. So I contacted my warranty company the next morning. They informed me that Nye ford had submitted a $4600 claim to them and they agreed to pay $3100, which would have covered all the parts and labor under their agreed labor and parts rate. So Nye Ford only submitted a portion of what was supposedly my final bill... and then threw the warranty company under the bus when they were in fact covering everything on their end!!!! They hit me with a $400 diagnostic fee, which I paid just to get my truck out of there. When I looked at the receipt of everything they had looked at, they had twisted my complaints so bad it wasn't funny. I wrote down on a piece of paper everything that I wanted looked at, which was attached to THEIR copy of the work order. I had asked them to look at the fuel pump, which is under the cab, since it was making noise. The service report said that I stated the WATER PUMP UNDER THE CAB WAS MAKING NOISE AND THEY DETERMINED IT WAS BAD AND THAT I NEEDED A COOLANT FLUSH. Anyone who knows anything about vehicles knows there is NEVER a water pump under the cab! Also, I wrote down that the AC didn't work. The service report said I stated that the HEAT and ac did not work and told me I needed a new thermostat for the engine.... sorry but the heat and thermostat work just fine, thanks. I was told in the text that I needed a new caliper and brakes in the front, which was not mentioned at all in the final service report! Be warned!!