ComplaintsforBryant & Stratton College, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called I to my school initially to ask specifically if they offered a program for social work because I wanted my bachelors to work for childrens services (very descriptive). They told me they did and put me into a human and social services program for my associates, which I graduate this June. I assumed i had to work my way up to my bachelors..like associates, then, bachelors, then masters etc.... because I am new to this and i clearly stated what i need and this was the program they put me in. While reaching out today about furthering my education after June , I found out they don't even offer a bachelors degree for my program so Id have to transfer. I asked them why wouldn't they tell me that because i wouldnt have been at their school had I known . After all of the apologies and idk why's I was told they probably put me this program because they didn't have a bachelors program. Now i cannot find a school that will allow me to transfer "all" of my credits. So about $40,000 later and I have to start over basically.

  

  Business response

  05/09/2024

  Thank you for sharing your concerns regarding your experience at the College. We take all feedback seriously, as it plays a crucial role in our ongoing efforts to enhance the quality of service to students and appreciate your patience while we review your records. As it is not appropriate to publicly discuss specific details of your academic records, we look forward to connecting with you directly to address your concerns.  Our Dean of Student Services will be reaching out to you within the next few days to review your complaint directly with you. 

  Customer response

  05/09/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   Regards,  ****** *********

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had to withdrawal from 2 terms equal to 1 semester at Bryant & Stratton online. The first term was due to my mother's illness and having to care for her. The second term was due to having two of my patients, I had become close to as their caretaker, passing away leaving me having some emotional issues. It also brought up a lot of emotions from my brother passing away two years before. I also got Covid-19 on top of all of this and needed some time. I contacted the school on both occasions and they told me it was fine to withdrawal and wouldn't affect my academic achievements or my current 4.0 GPA. I returned to school this past term and nothing was mentioned. I maintained a 4.0 GPA and finished the term, so you can imagine my surprise and heartbreak when I was emailed, I'd been dismissed from school because of academic history and I'd have to appeal showing proof for why I withdrew months earlier and how I would be successful. I've already returned to school, finished the term with a 4.0 GPA, my financial aid package paid ( a loan) they accepted and then they dismissed me. I consider this financial aid (loan) waste! Why allow me to return to school if this is what they were going to do? Why say it's ok to withdraw? Why not ask for proof then and not months later after a successful term? Why bring up a very emotional thing, now? I've shown (proven) how I'm going to be successful and returned to school to be dismissed. I did everything right, to get slapped in the face and had federal student loan money taken (loan waste, possibly fraud). There's no other reason to allow a student to return to school with a 4.0 GPA before and after a withdrawal then dismiss them.

  

  Business response

  03/15/2024

  Thank you for sharing your concerns regarding your experience at the College. We take all feedback seriously, as it plays a crucial role in our ongoing efforts to enhance the quality of service to students.   We are sorry to hear that you felt misinformed as to full consequences of mid-semester withdrawals from the College. The College’s approval to participate in federal student aid programs require compliance with regulations governed by the U.S. Department of Education (US DOE), including the impact of withdraw on Standards of Academic Progress (SAP) regulations.  SAP regulations require students to achieve certain rates of pursuit at defined measurement points in order for a student to remain enrolled in school and receive federal student aid.  The US DOE requires students to complete their program within 150% of their program length.  Unfortunately, by withdrawing from courses during two semesters, you were unable to meet these requirements at your first SAP measurement point. Fortunately, your GPA is not impacted by your withdrawal from courses and remains at 4.0.  The SAP policy is available on the College’s website and in the College Catalog (distributed each term to students).     It is our understanding that you successfully appealed this decision and have been readmitted to the College.  We understand that work-life pressures can hinder student’s educational plans. Please reach out to your academic advisor should you need further clarification or support. We hope this response and your recent communication with the College is sufficient to resolve this complaint.    Sincerely,Bryant & Stratton College

• Initial Complaint

  11/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am wanting this removed from my credit score because I have been doing my assignments except for discussions. I have requested help because I have problems with that subject. I have explained to them i have always had issues putting words to paper and they have just told me to read an article or watch a video to show me how. They refuse to understand how hard it is for me

  

  Business response

  12/06/2023

  Our team has made several attempts to connect with you to discuss your concerns and explore available support options. We encourage you to respond to our calls and emails so we can better assist you. For any specific questions regarding your credit score and financial aid, our financial aid department is ready to provide the necessary information and guidance. We are here to support you and look forward to the opportunity to address your concerns directly. Please contact us to arrange a suitable time to discuss your situation. 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had to leave school due to multiple personal problems including health issues. My counselor said to call financial aid to find out what I would owe if I quit. I did. They said between $3,000 and $4,000. I proceeded with leaving so I wouldn’t fail my classes. I then received an email that I owed the school $6813.31. I called the number it said to call and had to leave a message. I received no response. I have since replied to the email as well. No response. Either their financial aid department doesn’t know what they’re doing or they flat out lied to me. I was expecting a bill of $4,000 max and got a bill for almost $7,000. Then nobody called me back or responded to my email. Now I’ve been sent to collections and they want $8800. This is fraud. When I enrolled I had some issues with the recruiter as well that raised some red flags and now I see I shouldn’t have enrolled. They obviously like to scam people out of money

  

  Business response

  11/29/2023

  We appreciate your patience and want to assure you that we've taken your feedback seriously. Our team has conducted a thorough review of your account and we've taken the necessary steps to ensure your balance is now reflecting the correct amount. While we cannot discuss specific account details publicly, we look forward to connecting with you directly to confirm that our resolution aligns with your expectations and to address any remaining concerns you might have. We’ve made several attempts to contact you to discuss your account and we remain ready to speak with you at your earliest convenience to confirm that everything is now in order. Thank you for bringing this matter to our attention. We’re hopeful that this updated balance aligns with your expectations.  If you have any further questions or would like to discuss your concerns in detail, please do not hesitate to reach out. 

• Initial Complaint

  09/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for school and began attendance in the RN program I am a LPN who works full time which they knew. The program was complete chaos, clinical classes with no over sight, clinical days of th==Thursdays which would change at the drop of a hat or not happen then we would be instructed we had to make them up. My work schedule went around my school schedule which I signed up for however changing my work schedule was non negotiable they promised certain days certain hours, I got grants and student loans and agreed to pay them 2500 a semester. I emailed called and attempted to talk to people who would not return calls or help with a resolution. I had not choice but to drop out because I could not keep up with their changes and survive financially and was in risk of losing my employment. I have had do no correspondence with them since March and this week I see they put a 4500 dollar complaint on my credit which had none my bills get paid however when I agree to something and you do not fulfill your end of the agreement how can I owe you money? Let alone an amount they seemed to of pulled out of the air. They are not professional the education provided is a joke they don't teach they make you take practice questions for the nclex weekly which in turn will help anyone pass the state boards. I have incurred student loans for the semester I attempted to attend which I will have no choice but to pay this has cost me plenty of money and I got nothing out of it but running myself crazy which I was willing to do to advance my career however they did not teach , they did not keep the promises they agreed to , they expected my life to revolve around them and their inability to provide staff for clinical or teachers who did m ore then read from the book. Nursing is learned best by doing and explaining not reading. It is no wonder the new grads I meet can't place a TB test or insert a foley

  

  Business response

  10/04/2023

  Thank you for sharing this feedback and concerns regarding the student’s experience in our RN program. We take all feedback seriously, as it plays a crucial role in our ongoing efforts to enhance the quality of our service to students. We apologize for any challenges the student may have encountered related to the program schedule and clinical rotations. We understand that maintaining a work-life balance can be challenging, especially in a fast-paced program like the RN program. Our programs are designed to provide a comprehensive education that prepares students for their respective careers. We acknowledge that nursing is a practical field, and hands-on experience is vital for learning. Clinical rotations are an essential component of our nursing program, and we strive to ensure that each student receives valuable exposure to real-world nursing situations. Scheduling and availability of clinical rotations can sometimes be subject to external factors beyond our control, such as changes initiated by clinical sites. Nevertheless, we are committed to making every possible effort to provide our students with valuable clinical rotations and, in the event of changes, to seek alternative options. Upon internal review, we were unable to locate any previous records of the student’s concerns being raised with our staff.  We encourage the student to contact us directly so that we can work together to find a satisfactory solution. We are committed to ongoing improvement and value the student’s feedback as we continue to enhance our programs. If the student has any further questions or would like to discuss these concerns in detail, the student should not hesitate to reach out to our student support team. Sincerely, Bryant & Stratton College

  Customer response

  10/11/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Regards, ****** ****  

• Initial Complaint

  04/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased what was suppose to be a new laptop from the school bookstore.However the day it arrived I had issues from turning it on to log-in issues.I returned it and was provided another one which appears to be haveing similiar issues.I requested a new laptop in order to continue with my on going classes.

  

  Business response

  04/27/2023

  See full business response attached.  Partially transcribed below.  See full attached: Thank you for sharing your concerns with us.  We take these complaints very seriously and have researched your file and claims.  We are sorry to hear that you were unhappy with your new laptop purchase.  It is important to note that all laptops purchased from the College Bookstore come to us in a sealed packaged directly from the manufacturer and are new, not used or refurbished laptops. It is our understanding that you have been provided with a second laptop and that your academic advisor provided you with the assistance needed to navigate the technology needed to submit your assignments and participate in class and are now comfortable with you new computer. We hope this response and your recent communication with the College is sufficient to resolve this complaint.  Please feel free to reach out to your academic advisor should you need further clarification. 

  Customer response

  04/27/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am rejecting there offer. Yes it arrived sealed. My assignments were turned In with the advisor assistance. However the laptop was visibly worn underneath up on arrival had issues .and continues to have intermittent issues. unexplanable by IT. I should not have to pay for a laptop that needs repairs.I have records of numerous tickets from IT from school and computer company. All unexplained. repair the issue temporarily. I paid for a laptop that's new and works at all times.  Regards, **** *****

• Initial Complaint

  03/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I graduated from Bryant & Stratton College- Hampton in December 2020. I originally owed the school money which I paid off. Over the last year, I have been calling and asking to have my diploma mailed and I've been to the campus to request it but my attempts have been unsuccessful. When I called the office, the representative stated that someone would call me back. I have also left messages on the voicemail; however, I have never received a call back. At this point, I NEED the diploma and have been trying to work with the school for a year. This is ridiculous. I should have it by now. Someone needs to assist with getting this taken care of. I will keep complaining to anyone and everyone until I get the diploma that I worked so hard to obtain.

  

  Business response

  03/10/2023

  BBB Claim: ********Thank you for sharing your concerns. We take these complaints very seriously and  understand that since filing this claim, you have learned that your diploma was available for pick up at your campus.   Please reach out to your campus if you have any further questions.    

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I attended this school remotely year 2020. I took loans out and financial aid and it was paid to the college. I unfortunately went through a personal hardship and had to drop out of classes. But everything was paid. Then I get a bill of $3,909 which I don’t understand why. This has also been added to my credit as a collection. This school is the worst college ever and just wants to take everyone’s money as you can see from all the reviews. I would appreciate this to be removed from my credit since all the money from financial aid and my loan was paid to the college I don’t understand why an additional charge has been charged to me.

  

  Business response

  02/28/2023

   BBB Complaint  ID #: ******** ______________________________________________________________________________            Thank you for sharing your concerns. We are sorry to hear that you felt misinformed as to the outstanding balance due on your account. We take these complaints very seriously and have researched your file and claims.    Our records indicate that you attended our online campus in the Fall 2019 but withdrew from the College in November 2019 without completing the term.   When you withdrew from school without completing the semester, the College was required, under federal student aid regulations, to return a portion of your federal student aid to the U. S. Department of Education, leaving the balance due the College.   Our records indicate that you received a number of notifications of the consequences of withdrawing without completing the semester and the requirement to recalculate your federal student aid.  We also have documentation showing you were notified of your outstanding balance once you did withdraw that the requirement that this balance be resolved prior to attendance in the January 2020 semester.        If you’d like to discuss your inquiry further, please do not hesitate to reach out to Lisa Anzalone in our Business Office at *************    

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Well I was a student there did financial aid and Student loan everything was said it had went through in the beginning a week Before semester was over I get a call stating that I wasn't accepted for neither financial assistance because they needed more info but they never sent me a email or anything stating I was missing paperwork which left me owing 7,000 for a half of semester which reached credit bureau in a month now on my credit for 11,000. I asked them why did that happen it was stated that is when they received info not once did anyone contacted me about anything.

  

  Business response

  02/22/2023

                             Thank you for sharing your concerns. We are sorry to hear that you felt misinformed as to the status of  your financial aid documents. We take these complaints very seriously and have researched your file and claims. Our records indicate that we attempted to contact with you several times via phone and email to request outstanding documents required to complete your financial aid verification process.  In each instance, the financial advisors reported having positive interactions with you as they requested missing documents to complete the federally required verification process.  Without these documents, we could not finalize your financial aid. Unfortunately, because we did not receive the required documentation while you were enrolled, we were unable to complete the verification process necessary to resolve your balance using financial aid funds. Our Financial Aid team attempted to provide additional attempts to reduce your balance after the deadline had passed but received no response from you. If you’d like to discuss your inquiry further, please do not hesitate to reach out to our Business Office at ###-###-####.  

• Initial Complaint

  01/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  So I graduated in August 2022. Well 3 months go by and I received a bill saying that I owe the school from a service back in October 25,2022, TWO MONTHS AFTER I GRADUATED for $1000 something to the school. I did not receive no notice or warning letters. Just one letter saying that $1000 some dollars is owed before it hits my credit. Today 01/25/2023 it has hit my credit and I still can not get in touch or even see the person in charge of billing. They keep giving excuses after excuses of why the person is not there. I think they are just saying shit because they know us former students are going to raise some hell. Now if nothing is resolved and I do not get a call back, I will be contacted the better business bearu and have them come in and help with the fraud. I had no complaints accept for maybe one professor and that was it. Now this school has ****** me off to the point where I just want to walk in and demand that I be seen.

  

  Business response

  02/21/2023

  Response to Complaint Number: ******** Re: ****** ******  Thank you for sharing your concerns. We take issues like this very seriously and want to be sure to address your concerns.  After reviewing your account our records show you were given a Balance Forgiveness grant to offset a large portion of a balance owed for a prior term and signed a written agreement to earn this grant as you progressed through your program.  A payment plan was also set up for monthly payments on the remaining balance  and that a portion of this remaining balance remains unpaid.   To further discuss your options, we encourage you to reach out to Bethann Verbal, our Financial Aid Market Manager at ***** ******** ext. ****. 

  Customer response

  02/21/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** ****** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩