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          USA Insulation of Buffalo has 1 locations, listed below.

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            Business ProfileUSA Insulation of Buffalo

            Insulation Contractors
            BBB accredited business

            Contact Information

            3576 S Benzing Rd

            Orchard Park, NY 14127-1703

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            Email this Business
            (716) 431-4500

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 4/1/2022

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3576 S Benzing Rd, Orchard Park, NY 14127-1703
            Email this Business
            BBB File Opened:
            2/8/2022
            Years in Business:
            2
            Business Started:
            10/1/2021
            Business Incorporated:
            4/29/2021
            Accredited Since:
            4/1/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Mark Klinger, Owner
            • Ms. Renee Minsterman, Office Manager
            Contact Information

            Principal

            • Mr. Mark Klinger, Owner
            • Ms. Renee Minsterman, Office Manager

            Customer Contact

            • Mr. Mark Klinger, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Poor workmanship left me paying 700 dollars out of pocket to repair and complete project work and damage done during job. Left drywall and house electrical to need repairs and replacement for home to be returned to condition it was before project start.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Latrice G.

            01/29/2024

            The sales person Brian come out and did an assessment of the job. He didn't look at the top porch which showed that I had espestice siding on my house. The day of installation came and the installer advises they don't have a permit to go through my siding. Then the general manager called you inform me. His name is Jason C******. He was rude and condescending. He said "We are both at a loss." I was paying close to $10,000 for a service to be yelled at and disrespected. Now I got an estimate to seal the basement and attic and that is close to 4300. I wish this company would train their sales person Brian K***** better because this situation could have been a avoided. They also need to train there general manager on how to handle issues and apologize when his people are wrong instead of yelling at customers

            USA Insulation of Buffalo Response

            01/31/2024

            The satisfaction of our customers is always our top priority and we take it very seriously when that standard has not been met.  Unfortunate circumstances like this will happen from time to time (we show up to complete an install and we encounter things like the presence of asbestos that preclude us from completing the install as planned).  We do have solutions to overcome those issues that require altering the process we use to install our product.  These solutions are always offered to the customer as was the case in this situation.   As always, we are still working to find a way to provide the best level of service possible.  We do apologize if this lead to a misunderstanding with the customer and offense was taken.  That is certainly not how we conduct business and would never do so intentionally.  We would truly appreciate that opportunity to show this and all customers the high level of service we are capable of and always strive for.

            Local BBB

            BBB of Upstate New York

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