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Find a Location

Fleet Appliance Corp. has 1 locations, listed below.

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    Business ProfileforFleet Appliance Corp.

    Major Appliance Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    501 West Main Street, Suite C, Patchogue, NY 11772
    BBB File Opened:
    6/23/2005
    Years in Business:
    25
    Business Started:
    6/1/1998
    Type of Entity:
    Corporation
    Business Management
    • Mr. Robert Doherty, Owner
    Contact Information

    Principal

    • Mr. Robert Doherty, Owner

    Customer Contact

    • Mr. Robert Doherty, Owner

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Our refrigerator stopped working.- we called ** (manufacturer) they gave us multiple ** certified technicians/ companies - we called multiple companies and found out that they do not service refrigerators - we called another company on the list who did and assessment and told us the compressor was dead. Turns out they were not ** certified.- we worked our way down the ************** Fleet appliance. They assured us they had the compressor and said it would be a few for them to come out reassess and then replace the compressor.- the fee was paid, they came out (with no compressor) and told us yes the compressor is bad. And then left with out replacing it.- again we called them back and they said they actually had to order the compressor since it was not in stock and it would be several hundred dollars to replace. We agreed and over a week later they received the part and scheduled the service.- service provider returned almost 2 weeks later, harassed my father that he couldnt get to the back of the refrigerator (which there was access to). He opened up some panels cut the old compressor out and then said it was actually the condenser and we needed to order another $300 part. - we scheduled since we were now over $1,000 into the repair.- over a week later the technician came to install the new compressor/condenser. Again complaining the entire time. Technician went to leave with out notification and without plugging the refrigerator back in. My father caught him and mad him plug the unit in. - its been plugged in for over 36hours and the temperature inside is still 88 degrees. - now they are saying they cant have another technician out till next week.This has been going on for over 5 weeks now this needs to be resolved
    Read More

    Customer Reviews

    10 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Roger W

    1 star

    03/28/2024

    We were having an issue with our Monogram oven, Called to set up an appointment and was told I would need to pay a dispatch fee of $141.16( unusual fee 16 cents??) and a travel fee of $125 upfront before they could schedule a visit. I paid $276.94 on the phone and set up the appointment. The technician arrived the next day and found i had a faulty bake ignitor. He went to van and found the new part and handed me a handwritten invoice for $510.50. My oven was disassembled so I paid the balance of $233.56.The tech was in my house for maybe 40 minutes.The next day I thought about it and felt it was excessive so I went online and priced the part at $53. So even if the Fleet supplier charged double that $106 and account for the travel of $125 the labor portion for 40 minutes work is $279.50. This equates to $419.25 per hour for labor.A little over the top dont you think

    Fleet Appliance Corp. Response

    03/29/2024

    Thank you for your review. We informed you of the repair price before we did any work and you authorized ************** to do the repair. And you paid him. You had every option to decline the repair, but you choose to agree and approve the repair and price. As we stated on the phone to you, we do not charge by the hour, we charge a flat rate which is common in the Appliance service industry. Please call us back if you would like further explanation of the repair price.

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