ComplaintsforNissan 112 Sales Corp.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 13, 2024, I purchased a new 2023 Rogue from Nissan 112. The following week I returned to the dealership to cancel my $3,000 Warranty and $1,000 Service Contract for a refund. I was told I would get a call back with a conformation and details within a few days. Its been almost 2 months and I have not received a phone call back yet from the dealership. I have reached out to the dealership over a dozen times and left messages each time with the finance team and others at the dealership. I'm still waiting for someone to confirm the $3,000 Warranty and $1,000 Service Contract was canceled and refunded to my loan agreement or to myself.

  Business response

  05/30/2024

  ****************, 

  We are so glad you spoke to *********************** and now understand that the warranty refunds take time and you should see it reflected on your account soon. 

   

  Thank you,

  ***********************

  Customer Relations Manager

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a car from nissan 112. And I referred my ex husband which he leased a car. Than I referred my sister in law which she is leasing a car from last but not least I referred my best friend which she also is leasing a car. And I was told by the salesman because of the 3 referrals I should get a nice ck. Which I waited and never got. After many attempts the salesperson said to me my ex husband referral I will never get because he was a nightmare. But they leased him a Rogue ******** just like mine. And my sister in law they mailed it in a white envelope and I never received and I questioned who cashed the ck he ha no answer and my friend car the ck was given to one of the managers ******************************* mother ***************************. I have all this in writing from the salesman which he is ******************************* brother in law *****************************. And he told me to stop contacting him and I did. I turned to headquarters and they contacted the head manager *********************** he called me and said I had no right to call headquarters and he was going to send me 1 ck I said u owe me 3 cks he said ok axed fir my address and all I waited 3 weeks *** him and him not returning any calls so I called headquarters again and they got on touch with him. He calls me nasty saying I am not getting anything for referrals. Because I dint refer them also I asked why the managers mother got one of the referral he said prove it and I told him hus salesman txt me the info he said it's not proof. I think that there is a scam business going in that deale and it should be investigated..any question you can call me

  Business response

  05/02/2024

  **********************, 
  We have received your complaint and if you would like to come back in and purchase the vehicle for the terms originally offered to you, please reach out to ************************* at ********************.
  
  
  Thank you, 
  ***********************
  Customer Relations Manager

  Customer response

  05/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Still no resolution to complaint from Nissan
  
  *******************************
  
  
  
  
   
  

  Business response

  05/13/2024

  ******** has received no calls or voicemails from you. If you would prefer, please email him at *********************************** and copy me; ************************************. 

   

  Thank you, 

  ***********************

  Customer Relations Manager

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This has been one of the most stressful situations I have ever encountered in my life and I feel like am on the verge of a breakdown with this dealership. Nissan sent tow truck to tow my car when I went to get my car back the tow truck company they sent destroyed my brand new car. I had to have it towed back to Nissan. Nissan said the tow company broke my tow rode only for them to tell me I have to file a claim with the tow company then file a claim with ***** had to pay $1,000.00 deductible on top of all the other fees I incurred while not having a car to go to work i can not afford to pay car note and insurance. After filing the claim, claim went through with in 3 days... it been 3 weeks and Nissan still has my car saying they still fixing a tow rod any mechanic could have done it in 1 day this dealership does not care nor communicate with their customers or with each other as far as management goes. I have to call every other day and still no one knows when my car will be ready for pick up. Called Nissan USA complaint they do nothing for their customers I have exhausted every form of communication. I am a single mom living pay check to pay check now my credit has been affected because of this with no form of transportation while im paying for car note car insurance bills incurred while waiting for I simple job to be done.

  Business response

  04/24/2024

  ********************,
  We are confused to this Better Business complaint as you called Nissan Roadside assistance to pick up your car because you stated that the tire had fallen off when in reality, the tire was attached but the car had suffered obvious undercarriage damage. It turned out that your entire steering rack was damaged due to something the vehicle had hit. Nissan did not tell you that the tow truck company caused this damage, they could not have damaged your steering rack by towing your vehicle.  You were informed that you needed to file a claim with your insurance company due to the damage that was caused while the vehicle was in your possession. The $1,000 was your deductible and unfortunately,your insurance policy does not have rental insurance. The part needed for your vehicle was on National back order for 2 weeks and Nissan 112 service department kept in constant contact with you during this time despite your verbal abuse to our employees, we can provide you with these recorded conversations if necessary. I am also attaching the notes sent from Nissan Corporate detailing the conversations you had with them.
  We are glad that you have your vehicle back and wish you luck in  the future. 

   

  Thank you,

  ***********************

  Customer Service Manager

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a car in February of this year, the person who sold it to me knew about the problem with the car and did not tell me, my husband took it to the dealer more than 6 times and they never fixed it, we talked to the manager and he said We gave the car and that he was going to pay the debt I had with the car and that I could buy another one, I bought another car, the price they gave me was ****** and ***** for the guarantee, 2000 for taxes and transfer of license plates, the loan It had to be 2*****, after they showed me that on the computer I accepted but they still changed the contract and made a loan for ********* I spoke with the man who issued the loan to me and he said that it was his manager's order and that I had to pay ******* of the previous loan and they never explained that to me, because the manager and the person who sold me the car told me that they were going to pay for everything

  Business response

  03/25/2024

  *** ********
  
  
  We apologize for the misunderstanding; we did inform you that we would pay off your existing loan, but we were going to add the monetary difference between both cars into the new loan. Your previous car was considered a trade in as it was already titled and registered to you. We hope this answers any concerns you had and good luck with your new vehicle!

   

  Thank you,

  ***********************

  Customer Relations Manager

  Customer response

  03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It's easy to say that it was misunderstood, the truth is that no one explained anything to me, nor did they explain to me that we had to pay for a car that we don't have and that was defective, no one ever told me how much they were giving me for the car trade. You did everything secretly from me, you deceived my husband and I, because you told us not to worry that you were going to pay for everything and that I only had to pay for the second car that you were selling me, on top of that you  charged me for a new guarantee and the man who was helping me make the loan told me that all the guarantees were going to go to this second car, you are liars and now no one wants to help us everyone is lying and the best thing is that I take legal action since I spoke to them several times without any response
  

   

  *************************** ********
  
  
  
  
   
  

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from NISSAN CPO on 9/30/2023. Upon discovering the total cost of three different extended warranties, I promptly sought to cancel. Despite submitting a formal request and all of the required paperwork NISSAN CPO has deliberately delayed processing, thus hindering the full refund of the warranties. The refund was to be credited to directly to my loan processor M&T bank. This delay raises concerns about fair business practices. I have called several times and left several messages requesting a call back had I have still not received any correspondences at this point I plan on pursuing legal action for the deliberate disrespect.

  Business response

  02/02/2024

  Hello **************,

   

  We are so glad that you came in and sat with our Finance Manager, ***** and got this all squared away. Please let us know if we can assist you in any other way!

   

  Have a great weekend, 

  ***********************

  Customer Relations Manager

  Customer response

  02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   
  My issue remains the same. Yes I did go into the dealership after my initial BBB complaint. While at the dealership I was informed by ***** in ************ my refund had been credited to an account that was not my account and that I would receive a call back about the new status of the issue. The refund still has not been processed to my knowledge. Again I am fully prepared to file legal action against the dealership.
  
  
  ***************************
  
  
  
  
   
  

  Business response

  02/14/2024

  Hello **************,

  We have processed your refund and all paperwork is attached here. We apologize for any inconvienance this has caused. 

   

  Thank you, 

  ***********************

  Customer Relations Manager

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was looking to purchase a Nissan Rogue Platinum. I put a $250 deposit on to hold the vehicle, they did not have it in stock yet. The car I was driving at that time had several break downs and I had to *** rides to work and back. I live 25 miles from my job. I called ***** my salesman and asked where the vehicle was because I have no working transportation. He said it was delayed and that he would check other dealerships. As this went on, I subscribed to Consumer Reports and the reliability ratings were extremely poor. I decided to buy a different vehicle because of this and the fact I had no transportation. I spoke to ***** and asked him to mail the deposit back to me because I work as a Letter Carrier for **** and was working 7 days a week through the holidays. He continued to try and sell me the Nissan even though I told him I'm no longer interested and want my money back. I want my $250 deposit back immediately. If necessary, I will have the police ****** me to resolve this.

  Business response

  01/19/2024

  ****************, 

   

  Your deposit has been refunded. We apologize for the delay. 

   

  ***********************

  Customer Relations Manager

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My fairly new car, a Nissan Pathfinder (****** miles) died 2 weeks ago. The alternator went. It was towed to Nissan 112 and they confirmed that and said the part is on back order and they aren't sure how long it will take to get it. They had promised me a loaner and it has been 2 weeks now and I don't have a car, which is really interfering with my job since I'm a salesman and drive for a living. I called them many times and was told they are trying to locate a loaner. The last few times I called, no one could help me and I asked for a call back and no one called me back. I called back a few days ago and asked for a manager and was told one would call me back. Still no call back. I think they just don't care since it is covered by warranty and they (the dealership) aren't personally responsible. HELP!!!!!!!!! Sincerely, ***********************

  Business response

  11/01/2023

  ****,

   

  We are happy to hear that you have been working with Paris to get this rectified. 

   

  Thank yiu,

  ***********************

  Customer Relations Manager

• Initial Complaint

  08/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THREE HOURS OF RECORDED EVIDENCE EXISTS OF INTENTIONAL DECEIT BY ************************* TO COERCE ************************* INTO PURCHASING BECAUSE ************************* HAD NO INVENTORY, DIDN'T WANT TO LOSE SALE, DECIDED TO INTENTIONALLY LIE TO CUSTOMER TO SELL THE ONE AND ONLY INCOMING 2023 NISSAN MURANO SL ************************* WAS SOLD VEHICLE UNDER FALSE PRETENSES ************************* was defrauded by ************************* of NISSAN 112 she has 29-YEARS OF EXPERIENCE AND LIED TO ME TO SIGN A CONTRACT she leased a 2023 NISSAN MURANO SL to ************************* under false pretenses ************************* specifically stated that my new vehicle must have the built-in WI-FI for my business ************************* specifically stated that my new vehicle must have the ability to monitor the status of the vehicle and engine, start/stop engine, lock/unlock doors VIA iPHONE APP to accommodate my disability THE (MISSING) ELECTRONIC FEATURES (CALLED NISSAN CONNECT SERVICES) WAS TO BE ACTIVATED BY THE **** ************************* ARRIVED HOME WITH THE VEHICLE.******** THEN PLAYED OUT THE ***** TEXTED ************************* THE PASS**** TO ACCESS THE iPHONE APP SERVICES THAT FAILED TO WORK.******** THE FOLLOWING DAY, ON A RECORDED PHONE CALL, CONTINUED THE **** AS A DELAY TACTIC, TELLING ************************* THAT THE VEHICLE "ABSOLUTELY HAS IT".***********************, ********** COLLEAUGE ON A RECORDED CALL, CONFESSED THAT NISSAN EXCLUDED THE iPHONE APP FEATURE FROM THE 2023 NISSAN MURANO SL, SAYING "I DON'T UNDERSTAND WHY NISSAN EXCLUDED IT, THE MURANO IS A LUXURY VEHICLE" THAT STATEMENT IS PROOF THAT ******** INTENTIONALLY CONDUCTED FRAUD AGAINST *************************. ****** ALSO INDICATED THAT NISSAN IS VERY CONFUSING BECAUSE THEY HAVE DECEPTIVE ADVERTISING GOING ON, WHERE ******** DECEIVED ************************* BY SAYING "YES IT HAS NISSAN CONNECT AND EVERYTHING WITH IT", PURPOSELY OMMITTING THE **** 'SERVICES" AS IN "NISSAN CONNECT SERVICES".MANAGEMENT REFUSED TO RECTIFY THE FRAUDULENT SALE NISSAN NORTH AMERICA CORPORATE FACILIATED THE ENTIRE FRAUD

  Business response

  09/06/2023

  ****************, 

  We have received your complaint and you were not lied to but as an attempt to maintain your satisfaction Mo, our Service Manager, is working with you to have the module installed that will provide you with the features mentioned. 

   

  Thank you,

  ***********************

  Customer Relations Manager

  Customer response

  09/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ****************, Nissan 112, made a statement that "**************** was not lied to" when in fact, that too is a lie. I'm the one with the recorded evidence that identifies the sale made under false pretenses. 

  **************** is offering, saying that Nissan ***************************** my vehicle that I have not agreed on at this time.  the module called "Virtual Key" is what it says "a key" and does NOT provide **************** "MOST OF THE FEATURES HE DESIRES".  Those are ******************** words, not *****************  Virtual Key is a $499 module, according to *** ******* Mgr., that provides key functionality, which is only TWO of the TWENVE FEATURES **************** would have received having NissanConnect *******s had saleswoman, ************************* not lied to him and sold the vehicle under false pretenses. 

  **************** is bothered by the statements made by **************** and cannot accept a $499 cookie that she presented as some sort of courtesy.  I was lied to and I have recorded evidence, three hours worth.  

  ************************* said, "no no it absolutely has it", meaning NissanConnect *******s.  I agreed to the purchase based on her lies, i caught her in the lies, have recorded evidence, and deserve a FULL REFUND of my $10,000 

   

  *************************
  
  
  
  
   
  

  Business response

  09/14/2023

  **************** has spoken to and come to an agreement with our service manager, there is nothing more that can be done here. 

   

  Thank you,

  ***********************

  Customer response

  09/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Dear BBB, why is Nissan 112 insisting that I ALREADY settled this with the service manager WHEN a i texted him (**) and specifically said I wanted to go through the BBB process to respond with a settlement?  it seems to me that they are hoping i miss a deadline to respond by causing jumbled confusion. PLEASE HELP.  theyre playing games with miscommunication. Why would i accept their offer when they wrote **************** wasnt lied to when in fact im the one with the recorded evidence. can you put a stop to *** ******* miscommunication? and address this?  ****** is making this out that i already settled. WRONG. my response was sent to the BBB accordingly and i have not agreed as of yet. I WAS LIED TO and theyre offering only TWO of the TWELVE features because they sold a vehicle to me that is NOT a compatible with NissanConnect Services. the cheapest ROGUE model has NissanConnect Services and ******** lied to sell Nissans luxury Murano vehicle which her colleague stated after the fact it didnt make sense why Nissan Corp did this. I GOT SCREWED. I HAVE PROOF with three hours of recordings. Shes been caught and now theyre playing DUMB with misinformation.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi Better Business Bureau,I brought my 2015 Nissan Sentra in for ****** mile service on 8/27/2022. (Attached are service invoices). The maintenance parts are listed along with the labor. I brought the car to Nissan 112 on 4/8/2023 for an oil change & state inspection. I was told by *******, the service advisor, that I need ******* mile service. I informed ******* that I had the ****** mile service done. He said it was recommended without going into details. Parts and labor for ****** mile service were duplicated within **** miles.On the 4-8 invoice, I was charged for 3 brake flushes, 3 fuel inj & 3 oil fuel inj. Not only were these duplicated **** miles later. I was charged triple the price.I used the labor charge on the 8/27 invoice, since the labor was not listed on the 4/8 invoice.I would like a refund for parts $547.43 & Labor $161.11 Total $708.54 I also thought that the labor charge was required to be itemized on the bill.I originally filled out an online complaint form to Nissan Corporate.I spoke with ******************)at Nissan Corporate twice regarding my complaint.He informed me that my complaint needed to be handled by Nissan 112. He submitted the complaint to them. I was not contacted by Nissan 112.I followed up with ***** again. He contacted Nissan 112 again. Again no response.Please see the attached documents regarding my complaint against Nissan 112.I have also submitted a complaint with the ******************************* division.Any help regarding this matter will be greatly appreciated.Thanks,****

  Business response

  05/11/2023

  ****************, 

  We are so glad that you came in and this matter was settled to both parties satisfaction. Enjoy your vehicle and Have  a wonderful summer!

   

  Regards, 

  ***********************

  Customer Relations Manager

  Customer response

  05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This was the response from Nissan 112:

  ****************, 
  We are so glad that you came in and this matter was settled to both parties satisfaction. Enjoy your vehicle and Have  a wonderful summer!
  
  Regards, 
  ***********************
  Customer Relations Manager

  I was not contacted regarding my complaint by Nissan 112. Was there a resolution that I do not know about

   

  
  

  
  
  
  
  
   
  

  Business response

  05/12/2023

  I apologize, I was given the wrong information, I am going to look into this further. 
  

  Thank you for your patience, 

  ***********************

  Business response

  05/19/2023

  ****************, 

   

  The dispatcher and Service manager have been trying to get in contact with you for several days. Please call Nissan 112 and speak to ** or ***. 

   

  Thank you,

  ***********************

  Customer Relations Manager

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was purchased on 3/04/2022. The total sale price of the vehicle was $29,433.75. My boyfriend and I purchased a car from Nissan 112 in March of 2022. He first saw the car without me, and gave the salesman a down payment to hold the car until I was able to see it a few days later. When we arrived a few days later to pick up the car, the manager told us that the original car that we had put the down payment on it could no longer be sold, but they had another vehicle that was identical. First of all, the vehicle was not identical. There was about a ****** mile difference , as well as a difference in the tires and rims. We expressed out frustration about it, and although nothing was done to compensate for there error, we left with the new vehicle. Fast forward to January of 2023, I stopped at a tire center because one of my tires was low on air. After the mechanic plugged my tire, he told me that all 4 of my tires were mounted incorrectly and that they barley had any tread left on them and needed to be replaced. He explained to me how the tires being mounted incorrectly could affect the wear and tread on the tires. I was extremely frustrated because I know that there was no way my tires could be shot in less then a year, and how did someone at Nissan not notice that all 4 tires were mounted incorrectly? We returned there on January 7th, 2023 to tell them the issue and nothing was done to resolve it. No one in the dealership can take ownership for there mistakes, not even an apology was given. Clearly there was an issue from the beginning , when they told us the original car couldn't be sold ( most likely they sold it to someone else), we should have taken that as a red flag. I would not recommend Nissan 112 to anyone in the market looking to buy a new car. Bring your business elsewhere.

  Business response

  01/09/2023

  ********,

        We're sorry you feel you were misled, but we would like to clarify a few things. 
  An issue was found with the original vehicle you had wanted to purchase that deemed it no longer sellable , as we stand behind every vehicle that leaves our lot, we will not sell something that does not meet Nissan 112s standards. 
  Just prior to you purchasing the vehicle two of the tires were replaced and the other 2 tires are originals from the factory. The probability that both the Nissan factory and our dealership improperly mounted all 4 tires is highly unlikely. The 2 tires we replaced just under a year ago and should not need to be replaced again unless the vehicle has excess mileage or something happened to cause the alignment to be off.  When you spoke with our service manager Saturday he explained that the 2 tires passed inspection when you purchased the vehicle and that tires are a wear and tear item that you are responsible for, especially 11 months after the purchase. He also left you a voice mail today, please give him a call back at your earliest convenience.

   

  Thank you,

  ***********************

  Customer Relations Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩