Complaints

This profile includes complaints for Barrington Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Barrington Residential

  3080 Clover St Pittsford, NY 14534

• 

  Barrington Residential

  328 E Main St Rochester, NY 14604-2115

• 

  Barrington Residential

  100 Eagle Ln Camillus, NY 13031

• 

  Barrington Residential

  337 Bank Street Batavia, NY 14020

• 

  Barrington Residential

  29 Birch Lane Oswego, NY 13126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am reaching out to report Barrington residential properties for two false accusations and lease violations that are on my account that I want to dispute. I have reached out to the management multiple times and they have not responded to me. I would like a refund on my account and a response from them. The first lease violation was brought to me and they had taken the side of a mentally ill, lying neighbor which I have proof of. They never responded to my email the second lease violation claim that my dog relieved themselves on the property and I did not pick it up. I have proof of the size of the poops that are huge. My dog is a small poodle mix I have always picked up her waste.They have not done a proper investigation for both of the claims and I’m still waiting for them to respond. I want a credit issued back on my account and both lease violations removed. The second lease violation I received a lease violation notification in the mail, with no proof or adequate investigation. It came to my attention that the neighbor across the street reported that I left the security door open, which is false; maintenance just arrived to replace it because it had been broken for months. She tells lies, and she has called the police several times because she is associated with an abusive man who has access to the building, which is incredibly dangerous, and he also has a gun. I have proof of her telling lies, and the last time she said she heard me talking about her, I wasn't. I request they retract that lease violation. I have attached the proof of the emails I sent them in March- April well as the proof of my neighbor and the proof that my dog poops are not laying around the complex like they claim because my dog I pick up after her & she’s a very small poodle breed. Her poops are not even 2 inches long. I do believe management has a personal vendetta for me. And are discriminating, I want Barrington residential to do proper investigations and credit my account.

  Business Response

  Date: 04/25/2025

  We appreciate the opportunity to respond to Ms. ********* concerns. On 03/01/2025, we received complaints from residents regarding the front door of the building being propped open by someone in Ms. ********* unit. Propping the front door open compromises the safety and security of the building. We did advise her that if it is not an occupant of her unit propping the door open, then she can disregard that violation A second violation was issued following several verbal complaints from residents and confirmation from our staff that pet waste was not being properly picked up by Ms. *******. In accordance with our community guidelines, a $30 pet waste fee was applied. This policy is clearly outlined in the lease agreement and is enforced consistently to ensure cleanliness and hygiene on the property. We strive to maintain a safe and respectful community for all residents and take all complaints seriously. We also encourage open communication with our residents to resolve any issues directly and promptly. Please let us know if further clarification is needed. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I move into elm hill estate sept 2023 me and my 2 kids. But my mom was getting the apt for me because of my credit so Kayla called and said my mom was partialy approved and need a co-signer at this point I went to the office where I spoke to Kayla and said what do I do know because I won’t be approved because of my credit and income that what my mom was doing it and she said “ is there anyone in your family or that you k ow that will co-sign for you” now at this point Kayla already new that I would be living there but wouldn’t be on the lease. I said to her I am starting at ****** so how long do you think I will have to be there till I can be put on the lease and she said we can try in 6monyhs and see what happens. So long story short my sister co-signed. about the first 2 months I lived there other tenants were telling me the police where at my door a lot I never heard knocking so I never answered because I was asleep and they would come in the middle of the night so fast forward to a few months later my up stairs neighbor start coming and banging on my door saying I’m having a party meanwhile everyone in my apt is asleep. Then I start receiving violations from the office when nothing is even going on in my apt. So I go into th office a few times what are these violations for and they say we got a tip that the police have been to your apt numerous of time for noise. (Now at this point I have never been awake when the police have came.) i think I received 3 or 4 violations. So everytime I I go talk to Kayla it me in there everytime not my mother not my sister ok. So then I get a violation saying there are people living in the apt that aren’t on the lease so I go talk to the office again and Kayla is sitting there laying saying she had no idea I was living there at first but she new she is trying to protect herself. Then I go have a talk with Kayla about my neighbor that have now been harassing me and my kids (cop calling, recording my 16yr old, and so much more.

  Business Response

  Date: 10/16/2024

  To Whom It May Concern, We have received your message and wish to convey our utmost concern for the matters raised. The well-being of our residents is of the most top importance to us, and we take all complaints seriously. As of 09/13/2023, the complainant's mother leased an apartment for the complainant's mother, with her granddaughter listed as an occupant. Following their occupancy, we received noise complaints, which led to discussions with leaseholder regarding noise reduction. While there was a temporary improvement, further complaints arose in early December 2023. Consequently, a Noise Violation was issued to leaseholder on 12/13/23, which resulted in a verbal altercation in the building's hallway involving the complainant and another resident, ultimately requiring police intervention. Subsequent investigations revealed that the complainant’s mother had leased the apartment for her daughter, despite residing in Florida. It was discovered that the complainant, her daughter, and an adult son were residing in the apartment, despite the complainant having an outstanding balance from a previous lease at *** **** and being ineligible for approval. This led to a violation for unauthorized occupants on 12/27/23. The discord extended to social media and interactions between the complainant’s children and other residents’ children, culminating in a petition from several residents on 12/28/23 requesting the removal of the complainant. Despite our efforts, continued noise complaints from multiple residents resulted in a second noise violation being issued on 1/23/24. In June 2024, the Sheriff’s Department was contacted due to loud noise from the complainant's apartment on the night of 6/1/2024. Following the submission of the police report on 6/25/24, a third noise violation was issued on the same day. Additionally, we received email complaints from residents regarding the complainant’s behavior outside the building. In August 2024, the complainant filed a harassment complaint against other residents for involving the police. Our priority remains the safety and well-being of all residents.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was living her from April 19 of 2019 to June 15, 2022 i have a collections account i ended up with holding rent due to Maintenace not coming in to do their job and having broken thinks and mold in my apartment even though I went to the office to say something about it and the broken tub was told that the mold was nothing to worry about mind you also having a baby in the apartment near the mold while i was living there we all got sick and I had to force my family to find a new place to live cause of the mold bothering and damaging our health the toilet in the downstairs bathroom always got clogged enough that there was water flowing into the kitchen once a year. there was one night where sewage was coming up form one of the pipes near the hot water tank and i was told i had to clean it up that the space was to small for the maintenance guy to clean it up . i decide my family should not live that way not my 1 year old either.

  Business Response

  Date: 07/10/2024

  Dear Ms. *****,Following your recent complaint to the Better Business Bureau, we have undertaken a thorough review of the matter in question. After careful examination of the account and subsequent discussions with our management team, we have compiled and attached a comprehensive set of documents, including the work orders and maintenance request log spanning the period from 04/19/19 to 06/15/22. Our internal records reveal that no reports regarding mold issues were brought to our attention during this timeframe, and all documented maintenance requests were duly addressed and completed.In addition to this, we have included a ledger detailing the payment history, which discloses that payment delinquency started in September 2021. Our internal activity log references an interaction with the property manager concerning your job loss on 01/07/22, and another notation from 02/24/22 indicates a conversation initiated by you with the property manager, aiming to make incremental payments towards reducing the outstanding balance, alongside the discontinuation of Till. Notably, our attempts to reach out to you in May 2022 via telephone proved unsuccessful as your line was disconnected, prompting us to communicate with you via email regarding the overdue payments.Regrettably, as a result of the persisting delinquency, legal proceedings were instigated, ending in an eviction warrant scheduled for 08/01/2022.Should you require further explanation on these matters, we are at your disposal to offer assistance and address any following inquiries.

  Customer Answer

  Date: 07/10/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.we have notified them multiple times about the mold but  when the maintenance person came to check he said the mold was not hazardous this them not wanting to put on paper that they saw the mold. And have photo evidence of them entering the property with out legal notice when we weren’t there . Regards, ******* *****

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 months after I moved into **** ****** *********, which is part of the barrington residential community, i was credited a $50 referral fee for my daughter who also lives here. I was told the referral bonus could be used for rent issues if i needed it. I never used the credit. November 4th 2023 I paid my full rent of $1095 by money order. the check was cashed by the management Nov 6th 2023 and was cleared Nov 7th 2023. The building manager incorrectly read my check as $1092 instead of $1095 as written on the money order and incorrectly updated my rent account for Novembers rent . The manager then took $3 of the $50 credit to make up the difference. December came and i was in violation of the renters insurance clause of my lease which was a $50 fine. Due to her "fixing" my account for no reason in november the $47 remainder was put on the violation and management has been harrassing me with letters, emails and phone calls over $3. I went to the bank and received a copy of my November money order and brought it to management to show that I was NOT short for rent and that I shouldve had the extra $50 in case of a situation like this arises. I was told that yes she had made a mistake but that I was ultimately responsible for the $3. She also stated that she had "literally just had a **** meeting with corporate and was told that even if she had made mistakes to reach out to the tenants to rectify her mistakes". I was told she could not go in the system to fix it. My bank did notify me that its illegal for a bank to cash a check for less than what it is written for and that she should have received an "error notice" or "correction notice". I feel like i am being bamboozled to pay extra money for a mistake that I have nothing to do with. I feel like if her and management are having **** meetings about bookkeeping mistakes then this must be an ongoing problem here at barrington *********s and that they are fraudently demanding tenants pay more money to fix their mistakes.

  Business Response

  Date: 12/15/2023

  This has been resolved and refunded.   thank you,   ********    

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lease with Barrington Residential’s Colonial Manor apartments and there have been numerous issues that haven’t been resolved and the company has never acted in good faith. My ceiling began leaking on July 26,2023. I called the emergency after hours line as instructed and there was no answer. I left a message and didn’t receive a response until late the next day after calling multiple times. The property’s ‘solution’ to the leak was to drill holes in the ceiling so it would ‘dry out’ and then they said they would come and repair the holes drilled and the water damage in the ceiling. On August 15, 2023 my ceiling completely collapsed due to water accumulation. I was home and watched as soaking wet, extremely heavy, mold covered drywall and insulation and tremendous amounts of water fell onto my belongings and barely missed my cat. I, again, called the emergency after hours line and this time someone answered and a maintenance person was sent out. The maintenance person informed me that this was NOT a one time occurrence and had happened before due to the tenant above flooding her apartment. I was displaced for a week while they ‘fixed’ my ceiling. Again, their idea of ‘fixing the issue’ was inadequate. They patched the ceiling and replaced the drywall but did not remove the mold nor did they fix the holes they had previously drilled into the ceiling. They didn’t clean the carpeting that was soaked in moldy water. I contacted the business multiple times to try to get them to address the mold in the carpet and ceiling and was met with silence. After some time, I requested to be moved to another apartment. They denied my request for the reason that ‘they don’t move tenants.’ I requested my lease to be terminated and was again denied. I’ve been forced to pay for an unclean apartment that’s a health hazard. Now I’ve been overcharged for rent due to a error in their online portal, which I was told would be fixed and it hasn’t, and have been charged a late fee!

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have responded to the company via phone call and am waiting for them to contact me to hopefully resolve the matter.

  Regards,

  ******** ******

  Business Response

  Date: 01/16/2024

  Good Afternoon,

  Our regional manager has tried to contact the resident ******** ****** by calling her at ************ to see how we can resolve this matter. She has left a detailed voice message, if ******** can please contact to discuss at *************

  Thank you. 

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been an on going roach problem for a year. Manager tries to blame tenants for the issue when its a management issue when it comes to getting exterminators here in a timely manner. The roaches are now in the basement and tenants storage. Their on line portal has issues when it comes to keeping track of tenants being in compliance with renter’s insurance. Contacting the office with proof of insurance either by phone or email goes unanswered.

  Business Response

  Date: 10/26/2023

  Good Afternoon, It saddens us to get this message.  We were notified of a insect and mouse issue by residents.  We immediately had an exterminator treat hallways and units. We were still getting complaints from units near to **** ********.  We again contacted exterminator to treat units.  **** ******** will not allow us to go into apartments if she is not home and has denied the exterminator entry.  We have also received a call from the Health Department where resident **** ******** called due to roach infestation in her unit. The Health Department has since closed the case after investigation documenting source of issue was **** ********.  We did a recent safety check where several animals and additional occupants were noted that were not on lease.   We are trying to work with **** but she has blocked our phone number and we are unable to leave her a message so all communication is by email or letters.  We recently changed software programs in September and unfortunately had an issue with some insurance documents not uploading.  As a best practice anytime there is a balance on any residents account we do send a balance due statement.  We have already verified insurance policy and removed all fees associated with not being in compliance as **** ******** was indeed in compliance. Please let us know if there is anything needed on our end.   Thank you. 

  Customer Answer

  Date: 10/31/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.     In response to her reply:  she did call the exterminators when i first complained, however it took 3 months for them to show up and when they showed up at my apartment with no prior notice last year so yes I declined them entry because I was not prepared and did not receive 24 hours notice. After talking to them they agreed to come back in two days. They came back entered the building and proceeded to spray the other 3 apartments and then left the building, skipping my apartment entirely. I immediately notified management of what took place and nothing happened. It took another phone call complaint and another 3 months of waiting for an exterminator to come here. When he arrived I let him in and showed him the problem areas he said he would return in a week to spray again. I took my grandson and promptly left (due to the notice we had to leave for 4 hours). He came back a week later I let him in he sprayed and he left. I don’t know why she is blatantly lying and making it seem like I have intentionally denied access to my apartment for exterminators and or maintenance. This is false. When maintenance needs to enter when I am given 24 hours notice I allow them in to fix or replace a smoke detector, or replace the extinguishers above the stove. Since then no one has requested access to my apartment so it is hard to deny access to no one. Yes I called the health department because it had been a month with no communication from management and I was tired of waiting for answers and was not going to be put off again with “I’m waiting for dates from the exterminator “ you try living out of boxes and bins for almost 2 years for fear of contaminating dishes, silverware etc. I had called the office and yet again was sent to voicemail as well as sending her an email on august 16 about the pest issue along with pictures cause by then I was finding them in my storage and in the washer in the basement. The exterminators were supposed to be here on October 5 between 9 am and noon and by 1 pm no one had shown up so I called to find out what time someone was coming. I have audio recording proof if needed. He came close to 2 pm I again let him in and showed him the problem areas and was told he would return the following week, october 12. (audio recording if needed to prove he was supposed to return) no one showed. I immediately emailed the office at 5 pm on the 12 to let management know that the exterminator did not show and got no response. I called the exterminator and inquired why no one showed up he seemed confused as to why no one came so he told me he would send someone that coming Thursday, which they did and i was told to give it two weeks and if i kept seeing activity to call management. I was not the only tenant in this building having an issue with pests. I know the former tenants of apartment 5 were having issues and i have audio proof that management knew the problem existed in the building because they had to bomb apartment 7 before i moved in in 2022.  I am unclear why there was a need to preform a “safety” check on me or my apartment as i was unaware of any issue due to no communication from the management office. I have not nor have i blocked the office from calling me. I answer ever single call that comes through including the multiple spam calls I receive. every time i call the office it goes to voicemail i leave a message and no one calls me back. I have even called and left messages or spoke to her personally about 2 minor things that needed to be fixed or replaced in my apartment and maintenance never showed up to fix the exhaust chain in the kitchen that broke a year ago or to replace the toilet seat that broke a few months ago. I am the one who had to fix these issues myself after waiting months for repair. I only started consistently emailing management to creat a paper trail as proof of the on going issue and the lack of response from the office. Now regarding multipe animals “found” in my apartment is completely false. I have one cat that belongs to my daughter and is on my original lease when i moved in and is the only animal that is here. In my original 2022 lease 3 people lived here me ( the primary lease holder) my daughter and my grandson who were listed as occupants. Do i need to mention the fact that my father had co signed to help me get into this complex? On my 2023 lease renewal only myself and my grandson are listed as living at my address. I had informed her in January of 2023 that my daughter moved out and provided proof. My daughter comes here often due to the fact that her son resides here, and as per my lease i am entitled to have company. Not that it is important but the other person that visits is my ex husband who comes here to visit his grandson. I am disheartened and disappointed to learn that this pest problem is now being blamed wholly on me for no other reason than blatant retaliation for calling the health department because i had already waited a month to hear from management when exterminators were coming and due to management not getting exterminators here in a timely fashion after multiple complaints not only from me but other tenants in the building. i have been a good tenant always paid my rent on time and only complained when absolutely necessary if it involved another tenant or noise complaint and to see management blatant lying and mis construing facts leads me to feel that she is targeting me because of the calls i had made to get these issues taken care of. The only reason the case was closed with the department of health is because she told him the exterminator was coming on October 5. I had hoped to resolve these issues amicably but by her response i can see this is not possible. Now about the renter’s insurance issue, i yet again had been waiting a month for the problem to be fixed over issues with their new portal or company that runs the tenant portal. By this time i had dropped off proof in the mailbox at the management office, emailed her proof multiple times and uploaded the documents multiple times to the tenant portal with no results and no response from management. I again was tired of waiting and getting no response from management from the many emails i sent and once i saw that they uploaded a quit or pay notice to my account, i took it upon myself to call someone who was higher up in the chain of command who actually was helpful and got the issue resolved and those charges have been removed from my apartment account. 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business I rented a mold infested townhome from. I always paid rent on time. 6/19/21-8/31/23. My lease needed to be renewed or pay a prorated $700 more a month to go month to month. So before lease was up, I reached out to landlord Mary B****** asking if while I looked for a new home, could go month to month for no additional money. She agreed, said rent would not go up. I have documentation proof of all these conversations. Now that I have moved out, they shorted me $190 of my security deposit for the prorated rent! (Which the amount doesn't even make sense) Landlord Mary says she didn't have the authorization to tell me rent wouldn't go up, and her boss won't allow the $190 that she admits she owes me!!! Not to mention it took 3 months to have a raw sewage leak fixed in the townhouse when I had a newborn baby and children in there. They have already just painted over the black mold and have a new tenant. I had a propane tank stolen by their tree workers, that they never acknowledged me about the stolen property. I am ready to take them to small claims court at this point. They shorted other undeserving money of my security deposit but the $190 is ABSOLUTELY OWED AND MARY B****** ADMITTED IT BUT WILL NOT PAY ME!

  Business Response

  Date: 10/20/2023

  We have corrected the paperwork and will be refunding the $190. 

   

  thank you

   

  Sangeeta 

   

  Customer Answer

  Date: 10/23/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ******

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting from barrington residents (********* **********) and every year in the summer the year is on full blast and they don’t shut it off thru out the building & make it out to be that I don’t know how to operate my thermostats which inaccurate. Even when maintenance finally came in they couldn’t figure out why the heat was still on. I tried to tell them it was the sending unit but they didn’t listen and finally 3 days later they changed it. Now like clockwork the hot water to the building is cold every other day. They won’t replace the boiler in the basement, the leasing office doesn’t respond to maintenance request, the emergency line takes forever to answer and get a hold of a maintenance person. When they finally do call back it’s 40-60 minutes later or I have to call again! Instead of them coming to fix it they call then take another 30 plus minutes to even come address the issue. I had 1 guy tell me it’s only my unit because no one else called (our units don’t have hot water tanks) so I knew he was lying! Now like I said the hot water is out YET AGAIN! They charge all this money for rent up it every year hundreds of dollars but won’t replace the boiler and won’t call in any trained professionals to fix it! How am I to shower with no hot water?!

  Business Response

  Date: 09/28/2023

  Regional Manager and Maintenance have followed up regarding the issues with Hot water, and have spoken with the resident as well.  Stated -  that the water has been good since we bled the entire system and fixed the air separator. We have asked that the resident be in touch should further problems persist.  

  Customer Answer

  Date: 09/29/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards, ****** ******

• Initial Complaint

  Date:05/26/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in an apartment with family; it was not working out. Lease was signed. This lease was filed effective 4/1/23 even though I did not move in until 5/4/23. The building team made an agreement with me to sign out of the lease. They scheduled a meeting with me for 11AM 5/26/23 and then did not show up for it; and did not return any of my calls.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ********* - Barrington Residential apartment complex in Camillus NY has by far the worst management. The entire building is low maintenance, our bathroom is super moldy. We’ve had multiple holes where RATS have come into our homes. The last straw of it all is us having the coldest day in Syracuse lowest at -9 degrees on 02/03 to 02/04/2023 and the heat is not working. It is 58-60 degrees in my apartment as well as our neighbors who have babies too. Maintenance tried their best to come help and said the boiler is the issue. This is inhumane and not ok to be freezing in our apartments when they up the rent by so much (not everyone gets a huge raise at their job), and we pay on time every month. This is not ok and illegal to not have heat when that’s a necessity. The complex management does not care.