Business ProfileforEagle Rock Management LLC

I filled out an application for Ramblewood VIllage May 16th. Paid the ***** deposit for myself and then my brother paid the ***** deposit for his application. prior to applying we read the qualifications first to make sure we were aware of what was required. We both qualified based on the listed qualifications. After applying I had to follow up with the community because there was no communication for days, I spoke to someone named ***** who said my application was flagged because of a bankruptcy I had 3 years ago, I explained that the bankruptcy was closed, and how the qualifications stated as long as it was not open. Neitherless ***** required a guarantor from us. My goddaughter applied and we paid another *****. We were not pleased with the service we were receiving from *****, and it started to feel a little discriminatory as he began requesting W2 forms. It was never a requirement as long as you had paystubs. We sent an email to the Property Manager, *******, about how we felt we were being treated during this application process. We never heard back, but afterward, we received an email from ***** requesting the employment verification forms and rental verification forms. We emailed everything back on 05/25. ***** never replied to the email or communicated anything additional. On 05/29, I reached out to the office again for a status update and was informed that the application was sent to the corporate for a final decision, and that is what we were waiting on. We have spent a total of ****** on application fees for Ramblewood, and here we are 06/03 with still no decision. We are beginning to feel like this property just doesn't want to rent to us, and we would like a refund of the money we spent. Also, Corporate needs to take a look at the ratio of minority applications being approved versus caucasian and the time frame for the turn arounds of the approvals.