ComplaintsforCutely Covered
Online Retailer
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I never received my return on ******** jumpsuit sent it back for smaller sizeInitial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a beautiful black and white jumper for an upcoming vacation. The item is very nice, however, the torso part of the jumper is very short, causing significant wedgy and also causes my breast to pop out of the top. I contacted the vendor who never responded to my initial return request. I waited several days before i contacted them again. During my second refund request, it says if you have not heard from the vendor within 48 hours, to contact the seller which i did. I have yet to receive any response. As a business owner myself, i find it very unprofessional to ignore your patrons that have taken the opportunity to support another small business. Its sad because I probably would have supported them again without having to face this issue. Therefore i am unable to support this business or give as a recommendation!Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a jumpsuit from cutely covered on 29 March ***** for $138.00. I was given a tracking number. When I apply the tracking #, there is no information with regards to my delivery status. I have contacted Cutely Covered and have received no response.Initial Complaint
04/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order ********. 03/19/24. Ordered 2 pair of shoes. Received only partial order - 1 pair of shoes shipped and delivered. When contacting the company for a status on the remaining pair of shoes, I only received scripted or automated responses. There is no customer service phone number provided. My order was a gift to my granddaughter away at college. The college semester will be sending soon. If vendor cant guarantee delivery by April 15th 2024. I would like to request a full refund.Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I wrote to the business regarding Order Number: CC111241.One of the items in my order arrived damaged (hole) and I requested to return it for a refund. It was the ***** PLEATED HALTER JUMPSUIT - ***** ***** $99 (plus taxes and shipping), purchased on 02/28/2024. While I was aware that final sale items are not returnable, I am certain that exceptions are made for items received damaged. They offered a $10 repair allowance that can be applied towards the necessary fix. On March 12, 2024, I shared with the retailer that I would still like to return the item for refund. I dont believe that I should have to go through the added trouble of repairing the item. They have stopped responding.Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made a dress purchase with this company Cutely Covered on March 02, 2024 for $151.83. Today is March 12, 2024st & I have yet to receive any updates about my order & if/when my order will be shipped. I have emailed this company, reached out on their website **************** with no response. I must admit I did not research the reviews until after my purchase & now I am concerned that this company is fraudulent based on similar complaints. I would like a refund for my order. My dress is not on back order so Im not understanding the delay in shipping or why I cant reach anyone at this company which confirms for me they are fraudulent.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a swimming suit from Cutely Covered on 2/17/2024. When I received it, the back was see through. I purchased this item for a family trip and cannot wear this in public. I contacted the vendor and discovered I had to pay to return the item and pay a 20% restocking fee. Once I discovered this is their policy I contacted Cutely Covered on 2/27/3024, to cancel my pre order for two additional items ordered on 2/17/2024. These items are pre-orders and will not be shipped until mid March but the vendor said I cannot cancel my order even though it has not been shipped. Now, if the items do not fit, I have pay to return and restock. This unfair practice to the consumer. I feel I am entitled to a full refund especially since the items have not been shipped. If I knew I could not cancel I would have never ordered. This is a scam up keep the consumers money.Initial Complaint
02/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased the *** Hooded Utility 3 Piece Set - Olive on December 13, 2023. Order#******** The business name Cutely Covered (located on ****************************************************) advertised this beautiful set on social media, which I paid $154.08 for including standard shipping delivery (**** business days).I emailed them January 8th an updated status of my order since it was marked delivered on the shop app and I never received it. They told me it was a delay in shipment, and I would be receiving it at the end of January.I emailed them again Febuary 13th and they emailed me telling me that they will ship my outfit at the end of March or early April. At this point it has been over two months since Ive ordered this set which is now out of season so I know Im not getting this outfit anymore.I requested a refund by emailing them. ******** messaged them, messaged them on Instagram about my refund and nothing, no willingness to resolve. They leave me on seen in the ******** messages and delete all my comments on their photos both on Instagram and ********. (which explains why they barely get any comments on their photos.) ************ has not resolved the problem and has just ignoring my messages and leading me on in email. Its upsetting, because I trusted that this wasnt one of those businesses that scams you from another country because its an actual store in ********. But unfortunately I see that they have scammed quite a few people and have a lot of complaints, more than most likely isnt even posted here. All I want is for them to refund me and hopefully it is known knowledge that this isnt a trustworthy company to order from online.So to sum everything up, They kept delaying shipment from my order, dont respond to messages, and give you the runaround in their emails, telling me I have to wait an additional two months to wait on an outfit that is not in season anymore. They also have it marked as delivered when it was never delivered.Customer response
02/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
01/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order# ******** I ordered the She's A Fashionista Denim *************** Jersey Cardigan Pant Set on November 12,2023 spending 202.** in Total. My first item (above) was not a Pre-Order and expected to ship by beginning of December. Never arrived. My second item (above) was a Pre-Order and has not arrived yet either.I've contacted the merchant, Cutely Covered, via their online chat 7x and emailed 4x with no response. I believe this merchants to have extremely poor customer service that borders fraudulent transaction's. This merchant received a monetary EXCHANGE for their surplus that has NOT been fulfilled in a timely manner and they have refused to set a reasonable and fair expectation as to when my paid order would arrive. This is a theft and should be deemed a crime!Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a kimono online from Cutely Covered on 11/29 for $81.28 to wear to an event on 12/17 The status remained order placed until about 12/20. on the Shop app and then just disappeared. I sent my first email inquiring on the status on 12/8. Had to send a follow up email a few days later and got a response on 12/15 claiming they were looking into it. When i didnt receive an update i followed up again on 12/19, 22, 27 and 29th. Still no response. The kimono sold out a while ago so it is obvious i wont be receiving the product. I simply want my refund that i have asked them for repeatedly The order # is cc105199
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Customer Complaints Summary
64 total complaints in the last 3 years.
28 complaints closed in the last 12 months.