Business ProfileforThe Shade Store

I am extremely disappointed at the number of issues we have faced from the shade store. Having paid upfront back on Mar 5th and now at the end of June, having emailed, called and arranged for 2 additional installation crews to address the issues left by the initial installation, I am still left with dealing with 2 outstanding issues - a broken window and a shade with the wrong color to the rest of the room. Broken window - After waiting several months for my shades to be finally installed, I discovered that one of the windows was broken. The reason I know that the window was broken by the installer is because if the window was broken before the installer arrived, the installer would have mentioned to me before putting up the shade. After calling our rep, she asked that I provide a quote but then was told that I needed an actual receipt. After having removed the window myself and bringing it to two different vendors in order to find a solution, I am now looking at best case scenario - making 2 diff trips to the glass replacement store when the glass arrives, or if that does not work, ordering a whole new window which is estimate at about 3-4 weeks and then to schedule an installer for the new window. Meanwhile, I have not gotten any indication on whether all or part of the costs will be reimbursed or my time compensated for an issue the installer caused but never brought to my attention. Wrong shade color - This was only discovered by the 3rd installer having been scheduled to address an initial issue identified by the 1st installer that the pull was on the wrong side. I am still awaiting an exact time on when this will be fixed and a 4th installer will need to be onsite.