Business ProfileforSafavieh Home Furnishings

I ordered window shades from Safavieh. I provided them a quote from another store that had a couple of options and ideas with different prices and colors. They sent out an installer from *************************** to measure the windows and he did so. Right before July 4th weekend, *************************** calls me if I wanted to place the order and I said ok. At that time, I had a very sick family member I was caring for and never had a chance to actually go into the store and go over everything before placing the order, the shades were ordered anyway. Although I okayed the order, I never signed an actual invoice/order generated from them as I had before when I purchased furniture from Safavieh . Soon after, I am told that 4 shades were ordered where only 3 were needed. I became suspicious and worried that they probably screwed up the entire order using the quote I gave them. Safavieh never bothered to check the sizes and information *************************** provided them, they ordered exactly what had been on the quote from the other store, never going over or making their own invoice listing the items being purchased. They being such a high end establishment with "seasoned designers" they should have checked and realized what they were doing. they ordered 4 shades, mixing up the colors from 2 rooms. I want people to know that this store does not care about their customers only to make a sale. I've been a customer of theirs for over 20 years, never will I shop there again!! They are incompetent and hire inexperienced salespeople/managers.