Reviews

This profile includes reviews for Safavieh Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safavieh Home Furnishings has 11 locations, listed below.

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  Safavieh Home Furnishings

  40 Harbor Park Drive Port Washington, NY 11050-4602

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  Safavieh Home Furnishings

  238 E 59th St New York, NY 10022-1475

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  Safavieh Home Furnishings

  2 Channel Drive Port Washington, NY 11050-2239

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  Safavieh Home Furnishings

  110 Broad Hollow Road S Farmingdale, NY 11735-4803

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  Safavieh

  442 W Mount Pleasant Ave Livingston, NJ 07039

Review Details

• Review fromelena s

  Date: 04/30/2025

  1 star

  elena s

  Date: 04/30/2025

  Bought an umbrella and it came out of the box broken and they did not want to replace it. But they first asked me to send them pictures a few time.very bad attitude.

  Safavieh Home Furnishings

  Date: 05/01/2025

  Thank you for your feedback. We're sorry to learn that the umbrella you received arrived damaged. If the retailer is unable to provide further assistance, we kindly ask that you reach out to our ************** Team for support. To help us address the issue promptly, please include images clearly showing the damaged parts, along with your invoice or order number. You can submit your request through our contact form at ******************************************. We look forward to assisting you and resolving this matter.Warm regards, Safavieh ************** Team

• Review fromElizabeth K

  Date: 04/09/2025

  1 star

  Elizabeth K

  Date: 04/09/2025

  I recently purchased a Painswick 5-Drawer Accent Chest from Safavieh through *******. The unit frame is sturdy and attractive. It looks great in my bedroom. The problem is the woven basket drawers - they are poorly constructed, giving a serious "drag" and "pull" when opened or closed. Indeed, they "shred" every time they are opened or closed. Safavieh was willing to *talk* about a solution, but was not willing to *provide* one. For some inexplicable reason, they could only provide one basket, not five replacements, and needed to survey their inventory for quality assurance before they could consider replacing the baskets. The "customer support" staff at ********************** were terrible. They don't listen - or don't want to. Thankfully, ******* also saw through their shell game and stepped up, giving me a 40% refund. I would never recommend this company. I only wish I had checked BBB before ordering. I usually do. I think I assumed that ******* would only deal with reputable companies. I will certainly make ******* aware that this business is not BBB-accredited and has a D+ rating from customer reviews.

  Safavieh Home Furnishings

  Date: 04/28/2025

  Thank you for sharing this feedback, and we sincerely apologize for the frustration the customer has experienced. We regret that the outcome did not meet the customers expectations.We have reviewed the case and made several attempts to resolve the issue with the "Painswick 5-Drawer Accent Chest." While we understand the dissatisfaction with the baskets, as the authorized retailer, ******* must approve any further actions such as refunds, returns, or replacements. We offered a single basket replacement, but we understand this did not address the issue with all the baskets, and we apologize for not meeting the customers full expectations.We want to emphasize that we have made every effort on our end, but as ******* is the retailer of record, they are responsible for approving any further actions or resolutions, including basket replacements or additional compensation.Once again, we apologize for the inconvenience and any negative experience, and we appreciate the feedback as we strive to improve our service.Warm regards, Safavieh Client Service Team

• Review fromLauren N

  Date: 03/12/2025

  1 star

  Lauren N

  Date: 03/12/2025

  I recently purchased the ******** bookcase and was extremely disappointed with both the quality of the item and the customer service I received when following up. The bookcase does not meet the level of craftsmanship I expected and does not align with designer-quality standards.Additionally, the return policy was not clearly communicated, and for an item at this price point, the terms are unreasonable. When I reached out for a resolution, I was met with inflexibility and was told I would only receive a 50% refund and a 50% store creditfar from what I anticipated for a high-ticket purchase.I expect better quality and service, and I hope the company will reconsider its approach to both product standards and customer satisfaction.

  Safavieh Home Furnishings

  Date: 03/26/2025

  We appreciate the feedback regarding the customers order and the concerns regarding our return policy.The customer purchased a product designated as final sale, with this information clearly stated on our website. As per our policy, final sale items are not eligible for a return unless they arrive damaged in transit. For non-damaged items, the return will be subject to a 50% restocking fee and a 50% store credit. Since the product was delivered in good condition, a return with 50% restocking and 50% store credit is approved. We reserve the right to accept returns on final sale and vendor items in collaboration with our participating retail locations. Any approved returns will be subject to the return policies of these locations, which include a 50% restocking fee and a 50% store credit.For this product, the only approved return includes the 50% restocking fee and a 50% store credit. Unfortunately, the customer has chosen not to adhere to our established return policy.While we recognize this may not be the preferred outcome, our policies are in place to ensure transparency and fairness. We apologize for any inconvenience. Kind regards, Safavieh Home Team

• Review fromPerla L

  Date: 02/26/2025

  1 star

  Perla L

  Date: 02/26/2025

  Item arrived damaged with cracks/holes on table top. Received as a house warming gift. Reached out to customer service where they were pretty unhelpful. I was asked for detailed information on the item and damage then was told since its not in stock we cannot offer anything sorry. Make better quality items that way things like this dont happen. Would not recommend to anyone looking for real quality furniture that will last you.

  Safavieh Home Furnishings

  Date: 03/07/2025

  We sincerely apologize for the issues you experienced with your accent table, as well as for any frustration caused by the communication with our customer service team. We understand how disappointing it must have been to receive a damaged product, especially as a housewarming gift.Please know that our ************** Manager has reached out to you to resolve this matter and has issued a replacement for your item. We appreciate your feedback and take product quality and customer experience very seriously. Your concerns have been shared with our team as we continuously work to improve.Thank you for bringing this to our attention, and we truly appreciate you informing us. Warm regards, Safavieh ************** Team

• Review fromTaylor H

  Date: 02/14/2025

  1 star

  Taylor H

  Date: 02/14/2025

  Terrible quality. Barstools had a foot rest snap along the wood grain with normal use and only 5 months old. **************** would not support and claimed that it was usual wear and tear and outside their 30 day window for support. Absolutely unacceptable and terrible quality.

  Safavieh Home Furnishings

  Date: 02/26/2025

  Thank you for bringing this to our attention. Upon thorough review of the customers ticket, we confirm that the purchase falls outside our warranty coverage, which has expired. Unfortunately, we are unable to offer a replacement, refund, exchange, or further ************* this product is sold fully assembled, individual part replacements are not available. Additionally, after months of use, we are unable to assess the extent of wear and tear. If a protection plan was purchased on this product, the customer can contact the retailer for assistance.We understand the concerns and regret any inconvenience this may cause.Kind regards, Safavieh ***************

• Review fromAlyssa S

  Date: 02/11/2025

  1 star

  Alyssa S

  Date: 02/11/2025

  I purchased a $1000 rug that got destroyed and frayed within 1 month. They refused to help me with my purchase and said they only accept returns after 7 days. ******** customer service. Never shop here.

  Safavieh Home Furnishings

  Date: 02/26/2025

  The customer purchased a rug from our Farmingdale store on 12/01/2023 and initiated a chargeback on 11/08/2024, nearly a year later, after continuous use. They did not contact us within the designated 7-day return period to report any ********* the rug has been in use from the time of delivery until the date of the chargeback request, it falls outside our return policy. Additionally, the customer was informed of the fiber content prior to purchase.Due to our strict return policy, the return period has been exceeded, and we are unable to process a return, refund, or exchange.Regards, Safavieh ***************

• Review fromKen J

  Date: 10/30/2024

  1 star

  Ken J

  Date: 10/30/2024

  Zero stars! They charge your credit card immediately. Weeks later, you find out from calling them that the items are back ordered... or not even available!!!!Do not buy from them!

  Safavieh Home Furnishings

  Date: 11/07/2024

  Thank you for the feedback and were sorry to hear about this clients experience. We are unable to fully assess the situation due to insufficient information regarding the specific details of the purchase, including where or how it was made. While we regret the inconvenience expressed, we encourage the provision of additional details or an order number so that we can investigate further and address the issue effectively. The client can contact our customer service to open a ticket regarding this matter. We are committed to resolving this issue as promptly as possible.

• Review fromChris S

  Date: 09/16/2024

  1 star

  Chris S

  Date: 09/16/2024

  Order chandelier from ********. ********** had parts broken and missing. Told them I moved and gave new address. They said they would send new parts to complete chandelier. Mailed to my old address anyway. Now they say the send new parts for $550. This is just for a few strands missing. I already paid them $2000 for the light. ******. Never do business with them.

  Safavieh Home Furnishings

  Date: 09/25/2024

  Thank you for bringing this matter to our attention. We have been in contact with the customer regarding their chandelier purchased through ******************************. The requested replacement parts were promptly shipped; however, after dispatch, the customer informed us of a recent change of address. Unfortunately, by the time we were notified, the shipment was already in transit, and we were unable to retrieve ***** part of our process, we rely on customers to verify and ensure the accuracy of shipping details before finalizing their orders. Nonetheless, we are actively working with the customer to find a resolution to this issue.Kind regards, Safavieh Home Client Care Team

• Review fromRandi P

  Date: 08/29/2024

  1 star

  Randi P

  Date: 08/29/2024

  I ordered two rugs from the exact same collection. They show as matching perfectly online, however when I received them, there is a VAST difference in coloring and even texture. I have emailed and called and am still waiting for some sort of resolution. The man I spoke with the single time I made human contact was very dismissive and was like "I am not even sure of your end goal, here". He said "it's not really our fault if they are different colors". I shared that I felt differently as there is no warning whatsoever that the rugs ordered with identical style numbers would vary, nor do images online show any difference in coloring. He then shared that Safavieh was using a rug company in the ******* (which is no longer working for obvious reasons) and that they switched to a manufacturer elsewhere. He shared that one of my rugs was from the original location and the other, from the new location. I shared that may be the case, and I get it, but they still really need to match, they are side by side in the same room. He said he'd "escalate" it and I'd hear back. It's been a full week. I have sent and resent tons of images. To say I am frustrated would be the understatement of the year. It's not like these rugs were free- they were incredibly expensive...and I chose to order them directly from Safavieh (paying more) vs a 3rd party retailer so that I wasn't at risk for getting off colored rugs or anything weird. So far- so disappointed.

  Safavieh Home Furnishings

  Date: 11/07/2024

  We appreciate the clients feedback and apologize for any delays in resolving this matter. We remain committed to assisting clients with issues of this nature, and the representative managing this case has been promptly notified of the situation.The specific rug ordered by the client underwent a minor production adjustment that affected its color. The representative made an effort to find a matching replacement rug but was ultimately unable to do so. In response, we are updating the rugs photos to accurately reflect these color variations.We are also aware that the client initiated a charge dispute with their credit card provider, which has since been resolved.While we strive to address client requests efficiently, certain resolutions may require additional time, and we recognize that this matter was not resolved within an ideal timeframe. The client is welcome to reach out to our Safavieh ************** Manager to discuss this issue further and explore alternative resolutions, even though the dispute has already been approved.Again, we apologize for the inconvenience.

• Review frommichael s

  Date: 07/08/2024

  1 star

  michael s

  Date: 07/08/2024

  Purchased 4 patio chairs for $200 each in 2021. Falling completely apart in two years, and as they don't tell you only a 30 day(!!) warranty. Overpriced garbage by a garbage company who does not stand behind their products. Avoid at all costs!

  Safavieh Home Furnishings

  Date: 07/18/2024

  Thank you for your feedback. We have addressed this issue with the customer. Unfortunately, the customer's order falls outside our warranty coverage.The purchase order for these items was placed in April 2021. Over the course of several years of outdoor use, the product has naturally incurred wear and tear, and environmental factors may have contributed to the issues observed. After a thorough review, we have determined that these issues are not due to defects or manufacturing discrepancies.Given that the product has been in use for approximately 3 years, some level of wear is expected. It is important to note that we, Safavieh, do not provide a manufacturing warranty for this product, and the issues presented extend beyond the coverage provided by our standard 30-day warranty. If coverage such as a protection plan was purchased, the customer can contact the retailer for further details.Please understand that our primary objective is to assist all our customers to the fullest extent possible. However, based on our evaluation, the wicker barstools are showing signs of wear and tear consistent with their age, and the date of purchase places them outside the scope of our warranty coverage. Consequently, we are unable to authorize a replacement or refund, as this request exceeds the 30-day post-purchase warranty period.Thank you for your understanding.Best regards, Safavieh ************** Team