Complaints

This profile includes complaints for Global Industrial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Global Industrial

  11 Harbor Park Drive Port Washington, NY 11050-4656

  
• 

  Global Industrial Equipment

  PO Box 100090 Buford, GA 30515-9090

• 

  Global Industrial

  24 Applegate Dr Robbinsville, NJ 08691

• 

  Global Industrial Equipment

  2505 Mill Center Pkwy Ste 100 Buford, GA 30518-3700

• 

  Global Industrial Equipment

  PO Box 100090 Buford, GA 30515-9090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered (3) 1/2 CU Yd Steel Self Dumping Forklift Hoppers (Item# ******) on 12/31/2024. Cost per dumpster $1025.00 (Total $ of bill $3,638.20). Received the (3) dumpsters in on 1/7/2024. We ordered the wrong dumpsters and needed to return them. Received the *** paperwork from Global and returned the (3) dumpsters on 1/9/2025 to *******************************************************************************************************. We received an email on 1/15/2025 with pictures (paint scratches) stating they are unable to restock or credit the return and to file a claim with our carrier. We emailed them back on 1/29/25 that we will be picking up the (3) dumpsters. We received multiple emails back from various names ****** ** ****** ** ****** ** ****** *. all answering back they cannot restock or credit the return. File a claim with the carrier. They also stated the items have been salvaged in their Texas warehouse and are no longer available. I emailed them back stating they had no right destroying my property and either credit my card or they return my dumpsters by the end of the day on the 6th. No response back.

  Business Response

  Date: 02/07/2025

  Thank you for your submission regarding your Order #******** dated December 31, 2024, with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  Our Customer Service Manager, has confirmed that a refund of $3,228.75 has been processed back to the original payment method.  The refund is for the merchandise and tax.  The shipping costs are non-refundable, as this initiated as a customer pay return.  Refunds can take 5-7 business days to be processed by the end users bank.  We believe this matter has been resolved to your satisfaction.  We apologize for any inconvenience this may have caused you.  Please reach out to our service team should you need anything further at **************.  

  Best regards, Global Industrial Customer Support

• Initial Complaint

  Date:10/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 20th for boxes, reference their order number ********.I received an e-mail to that allows me to track the order, and it was estimated to be delivered on Monday, September 30th. This box was ordered to be used in a kit. I hired a resource to help build the kit and the box never showed up.I then checked again today, and it's estimated to arrive on Monday, October 7th, however the status shows awaiting shipment, not possible if hasnt shipped from ** to arrive on Monday in *********I called the number, and the individual indicated its on back order. They "tracking" website is misleading and has cause me to waste money on resources and now will disappoint a *********** ask is they fix their website, because it wrong, and decieving.

  Business Response

  Date: 10/21/2024

  Thank you for your submission regarding Order number ******** dated September 20, 2024 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  Our Customer Experience Representative reached out and offered a discount on your future purchase, which was accepted.  We believe that we have achieved a resolution for this matter.  We apologize for any inconvenience.  We look forward to doing business with you in the future. 

  Best regards, Global Industrial Customer Support

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving past due payment reminders from the accounts receivable department since August of 2023. On four separate occasions (8/07/2023, 7/01/2024, 7/09/2024, 7/22/2024) I responded directed to the accounts receivable department to advise them they were sending payment reminders to the incorrect person/department. Rather than correct the error, the accounts receivable department has ignored my emails and continues to send payment reminders for orders that do no belong to **** contacted customer service requesting the contact information for someone from the management team. I was told someone from the management team would reach out to me within two hours. After missing the initial call from *********************************, I followed up with and email to her. In my email, I first asked whether ********************************* could confirm that she was from the management team as that is who I was told would be reaching out to me. ********* said she was not from the management team, but would forward my complaint to the accounts receivable management team once I provided her the information from my previous correspondences to the accounts receivable team. At that point I told her I would go through another channel as I requested someone from the management team contact me.

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Friday May 12th. The web site advertises same day shipping and my email confirmation said the expected delivery date would be on or before Wednesday May 15th. I contacted customer support on Thursday May 16th because I hadnt even received an update about the delay. **************** said delays and prepone shipments are very common. I assume the associate meant postponed shipments but no, this should not be considered normal or a decent way to conduct business.Very common? Are you kidding me? Thats the response? Its not common for a company to regularly fail to deliver as promised. Its not common for a company to fail to provide updates if a delay happens. Its not common for a company to advertise same day shipping, fail to ship, and tell you thats very common. Sounds like an absolutely horrible business model.

  Business Response

  Date: 05/30/2024

  Thank you for your submission regarding your order #******** dated 5/10/2024 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  One of our Senior Managers has confirmed that this was mishandled by a Customer Experience Representative and has received additional coaching.  The website does say that the product ships in one business day, however the vendor does not have it in stock and has no ETA for this product.  We tried reaching out multiple times but havent been successful. We have offered an alternate product, with free shipping.  At this point, we are waiting to hear back.     
  Best regards, Global Industrial Customer Support

• Initial Complaint

  Date:04/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a product that from the ad appeared to have boxes with the cost. The company sent only the inserts. We fought with them. They did send us a slight refund to compensate. However they still after over a year have not changed the misleading advertising (as I notice when I was searching to purchase again from someone else). This is not fair to people looking to purchase this product. I want them to change the ad and stop scamming people. It took forever to get the small refund that we did get. The ad clearly stated boxes and inserts. They only send inserts.

  Business Response

  Date: 05/03/2024

  Thank you for your submission.  We value our customers feedback and apologize for the confusion the images and description of this item caused.  The details you have provided helped us understand where things did not go as intended and will help us make improvements. Our product management team will work to provide a clearer description of what is included with this item.   
  
  Please reach out to our service team should you need anything in the future at **************.  
  
  Best regards, Global Industrial Customer Support

• Initial Complaint

  Date:04/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company seems as if it is a fraud or not real. Beware of them most likely a scam. I ordered a few weeks ago with two day shipping. The two day shipping that you pay extra for is over two weeks now. The company bilked me out of over three hundred dollars for a fast ship item that was in stock. When calling to track or complain, you get handed off to other people who keep forwarding you to the next and then to the end of the conversation and review with ai that doesnt understand you. With no resolution.

  Business Response

  Date: 05/02/2024

  Thank you for your submission regarding your Order #******** dated 4/13/2024 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  We apologize for any inconvenience we have caused you.  We will continue to work on improving information (product availability)on our website.  We hope to earn your business back and work with you in the future.         
  

  Best regards, Global Industrial Customer Support

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 18, 2024, a fraudulent order made by a family member was placed on your website. It was discovered at the delivery of this said order which was on Mar 20, 2024. The order number is ********. I contacted the agent on March 20th in the morning and the agent was excellent. He understood the severity of the issue and offered a *** return label to return the order. However, the label was never sent. I contacted other agents and now they want me to pay the return shipping fees !! This is unacceptable, this is a fraudulent order and you guys don't help long time customers?? Please I beg you help me solve this issue.

  Business Response

  Date: 03/21/2024

  Thank you for your submission regarding your Order #******** dated 3/18/2024 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  Our Customer Experience Manager has confirmed that a return label has been emailed to you.  A credit to the original form of payment will be issued once the items arrive back.    We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved.  We apologize for any inconvenience.  We look forward to doing business with you in the future.     
  

  Best regards, Global Industrial Customer Support

  
  

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Industrial (GI) Order #********; ordered 10/9/23. Original order was for 2 5ft awnings. Manufacturer shipped 1 5ft & 1 7ft. Global customer service was contacted and the return H23-7K item was arranged. Return shipping directions with ***** were not accurate and had to reach back out to Global Industrial multiple times for assistance. A GI employee set up the return. Now I am receiving a $1,227 bill from ***** for the cost of return to the manufacturer. The wrong item being shipped was not our error. I have now been working with GI for 6 weeks trying to get this resolved. My last communication customer service **** ************************** and was, "I'll get back to you later today. I want to be certain this is all taken care of." **** communication was on February 8. I have email this customer service rep 3 times since asking for an update and have not received anything. I am at a loss and ***** keeps sending an invoice. I have copies of all the email communication that has been sent to Global Industrial customer service. Can you assist, please in getting a resolution? My school district had nothing to do with the chain of errors that have caused this issue. Thank you so much.

  Business Response

  Date: 02/28/2024

  Thank you for your submission regarding your Order #******** dated October 5, 2023 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested, we are taking responsibility for the freight invoice, and issued a credit for the entire order.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.   

  Best regards, Global Industrial Customer Support

  
  

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:02/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regards to order number ********.This order was placed online on 1/12 and was scheduled to arrive on 1/25. I checked on the 24th and the order was still set to arrive by the 25th. On the morning of the 25th I checked again and th status was updated with a shipping date of January 31st with an arrival date of February 1st, which in and of itself does not make sense based on the location the item was shipping from, as well as the fact that it was coming via standard ground shipping.At this point I called to figure out what was going on, and was told th item was back ordered. The new arrival time was not going to work for our needs so at that point I asked to cancel the order and told it would be cancelled by the person I spoke to on the phone. The following day I had not yet received confirmation that the order was cancelled, so I called again and spoke to a different person, and again was assured that the order would be cancelled.The following day I woke up to find an email in my inbox saying that he item had shipped. I already ordered a product from another company at this point to serve the same purpose, and it had already arrived, so again I called and was told by a third person that because the item had already shipped that it was no longer cancellable.Not one single piece of information I recieved from your website, or any one of your employees was accurate and because of it not only am I out the money I spent on your product, now i'm out the money I spent on the replacement from your competitor. This is a terrible way to conduct buisness and the only appropriate solution is a full refund including shipping.To add insult to injury, it is now February 6th and the item still has not arrived. The only thing I have recieved thus far is an insulting offer of a $50 credit for " My Inconvenience "

  Business Response

  Date: 02/21/2024

  Thank you for your submission regarding your Order #******** dated January 12, **** with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  As requested, credit for the full cost of the order has been issued, to the original method of payment.  We also credited the freight and tax on freight. Our ***************** Associate has indicated that depending on the credit card company, it can take up to **** business days to be reflected back on the card.  We believe this matter has been resolved to your satisfaction.  Please reach out to our service team should you need anything further at **************.  
  

  Best regards,

  Global Industrial Customer Support

  
  

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Resolved 2/21/2024
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 12/29/23. Shipping was guaranteed within one week. Order still has not been received as of 1/30/24. I requested a refund but was told they needed to check with the manufacturer firs and would get back to me. I have received no response. I chatted with a Live Agent today and was told the same thing. At this time, I do not believe this company had any intentions of shipping me the product I purchased or to issue a refund. They continue to make excuses and ask for more time knowing that the order will never be sent.

  Business Response

  Date: 01/31/2024

  Thank you for your submission regarding your order dated 12/29/2023 with Global Industrial.  We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future.  The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better.  Our Customer Experience Manager has confirmed that the items did get lost and were never delivered.  We have substituted an identical, in stock item, to be shipped.  We believe that we have achieved the Desired Settlement made in the complaint and this matter has been resolved.  Please reach out to our service team should you need anything further at **************.

  Best regards, Global Industrial Customer Support