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Business Profile

Industrial Supplies

Global Industrial

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Global Industrial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Industrial has 13 locations, listed below.

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    Customer Review Ratings

    2.79

    Average of 43 Customer Reviews

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    Review Details

    • Gale B

      Date: 05/06/2025

      Great customer service and fast delivery. Been using them in our auto restoration shop and they have been very helpful.

    • T. S

      Date: 04/28/2025

      The one time I needed customer service, they were very helpful and took good care of us. We have had nine purchase transactions over the last two and a half years all handled online (with the one exception noted earlier) and all deliveries were complete and on time. Their product (wire decking) is top quality.

    • eugene w

      Date: 04/15/2025

      This is a fake company setup to push you to medical device and ******** part 1 reselling/sales. There is no one answering the phone and the online chat only pushes you so someone selling ******** part 1 items. This is a fake company.

    • Bob P

      Date: 04/02/2025

      I had the privilege to be answerd by M. **** ********* houme spoke to me in english and in french. Note that he could have done it in mandarin. In my words **** is a valuable asset to Global Industrial. Dealing with **** ********* made my experience memorable and joyfull. *** *. Lanaudire, Qc.

    • Chad S

      Date: 03/20/2025

      Company only wants to do business with large order businesses. They will cancel your order days after it should have shipped to fulfill a larger order. Tie up funds for 3-5 business days and put you on hold so you cant go to a reputable company and get what you need.

    • Walter D

      Date: 02/24/2025

      Service was great they were so helpful. I would recommend them to everyone that needs any of the products.

    • Steven B

      Date: 02/12/2025

      I ordered 2 reel dispensers for my electrical contracting company. I shopped around for a few weeks before I purchased from Global Industrial and their pricing was fantastic so I pulled the trigger and bought them. I really needed 4 but with the price so low I decided to purchase 2 and see what I was actually getting. When the first 2 arrived (earlier than expected) I was amazed at the quality. Top notch quality! So I ordered 2 more. Unfortunately one of them was damaged. I called Global Industrial immediately and they said they would send another one. They did send it and sent it fast. The representative was very helpful as well. I will definitely be purchasing more products with these guys. They were great throughout the entire process. Thanks so much Global Industrial. Youve gained a lifetime customer by helping me take care of my customers. ************************

    • Stacey

      Date: 10/21/2024

      Stacey

      Date: 10/21/2024

      Beware: do not buy from this company. They deliver damaged items and will not return, or refund for the item. You are not given any contact information and can only talk by chat. Your claim is then denied by email with no ability to speak to anyone. I was delivered an item that was clearly damaged, I sent photographs with the items still in the plastic wrap it was delivered, and I was denied, this company should be closed for failure to deliver what it promises.

      Global Industrial

      Date: 10/22/2024

      Thank you for your submission regarding order number ******** with Global Industrial. We value our customers feedback and view these unfortunate situations as opportunities to improve our customer service experience in the future. The details you have provided will help us understand where things did not go as intended and will help us make improvements to our processes in order to serve you better. We have issued a replacement order #******** and reached out via phone and email. Global Industrial has a new build by IT, on the website, to contact us via phone and email. These types of system generated responses have stopped so moving forward, reviews like this should end. We believe that we have achieved a resolution for this matter. We apologize for any inconvenience. We look forward to doing business with you in the future. Best regards, Global Industrial Customer Support

    • Anne L

      Date: 09/04/2024

      I have been very happy with the large barn fan I bought from Global Industrial. It has all the features I need that were difficult to find elsewhere. Shipping was very prompt and the fan is excellent. I did not have any reason to contact their customer service. I would not hesitate to order from them again.

    • Mi H

      Date: 09/02/2024

      I am pleased with our wire shelf trucks (wire racks on wheels) we ordered direct from Global Industrial. Pricing was competitive - it was as good as the box store online pricing. **************** walked me through the options, answered questions and helped me select their Nexel plating option over chrome for its improved environmentals. I received the order within two days (amazing), and assembled it with ease. Quality and robustness of these racks is excellent and I would shop again again at Global Industrial for similar needs.

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