Complaints

• Initial Complaint

  08/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed an order 6.27.24, *** indicated my order was left at an access point. I went there and was advised my package was not there. On the tracing number the last update was that it was left at that location. I reached out to ******* 7.11.24 who opened a case with *** due to the fact they confirmed it was delivered to the drop off location they closed my case 1 day after my complaint on 7.12.24. I'm not sure how much investigating they got done in one day but that was the result. Between ******* and *** no one can tell me who the package was given to. I contacted ******* again today 8.2.24 because I placed the order through them and not *** so they should be helping me solve this issue. However, the response given was the same response that's getting us nowhere, it was delivered to the access point so they can do nothing. I would have to follow up with ***. An access point is not a direct delivery to me, it means nothing. I now had to contact to try to resolve this with ***. Of course it was very frustrating because their rep gave me the same responses ******* gave me. They look at the tracking number its easy for everyone to tell me it was left at that location however, no one has my signature or can prove that I actually received it. So what are they basing their answers on? I have never had an issue with *** leaving packages they decided to take it to that access point because it needed a signature which I did not provide since I never received it, the package was lost. I am responsible for paying over $400 for that order but neither company wants to take action and correct this issue and properly track and investigate. I keep getting the same bs responses that it was left there. Where is the signature proof of delivery? The delivery date provided by *** was 7/10/2024. I work in the city in the ***** a little over an hour from ************ to be, I was nowhere near my home to accept delivery and I can prove that with my work timesheet. Where is my package?

  Customer response

  08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  UPS contacted me on Friday 8/2/24, to state my package was at the access point again. I went yesterday and finally received my packages which is what I wanted.

  
  Sincerely,
  
  *******************************
  
  
  
   
  

  
  

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