ComplaintsforPepsiCo

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Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Quaker recalled its products due to suspected salmonella contamination and agreed to provide reimbursement via *******************************. I filed my claim on 1/10/24 and received an email that said "you will be receiving compensation in the mail in the next 6-8 weeks." The case # was ******. I waited but never received my reimbursement, so I followed up with them in April. They sent me an email saying processing was delayed on 4/26/24. In the email, they also said "coupons" instead of reimbursement/compensation, so I was confused when the promise was swapped with coupons. I again waited patiently but never received anything. I followed up again after a month, and on 5/31/24, they sent me an email that said "ow we are currently working on sending you the compensation via mail as soon as possible." So, I waited yet again, but nothing was mailed to me. I sent them an email on 7/27/24 to follow up, but it was completely ignored. I sent another email on 8/8/24, but I never received any response. At this point, they are simply ignoring. This has gone on for too long, and I need Quaker to show accountability and actually issue me the reimbursement. I also want them to know that I did not simply purchase their products but actually suffered a very severe food poisoning and collapsed at an airport. At that time, I didn't make the connection, but it's no coincidence that I got sick after consuming their granola bars, and my symptoms were consistent with Salmonella infection. It is bad enough that I've suffered this much, and I request Quaker to not put me through any additional suffering through false promises and stonewalling.
Business response
08/20/2024
A representative with PepsiCo Consumer Experience has spoken with ******************** and resolved this concern. A goodwill gesture has been mailed to the provided address and should arrive soon. The team sincerely apologizes for the delay and appreciates ************************ patience and willingness to work with us.
Customer response
08/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. In addition, the way they tended to this case was very diligent and respectful, completely owning their errors. I've never seen a big business/company show compassion/care without any defensiveness or deflection. I am impressed by this business.

Sincerely,

*************************
Initial Complaint
08/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a large quantity of Quaker Granola bars (23 58-count boxes), and shortly thereafter discovered that they were part of a recall due to possible salmonella contamination. I contacted ****** to confirm that the boxes I had were included in the recall, and they said they were. I was sent an email and told to send pictures of the items I had so that I could receive reimbursement for the products. I submitted those on April 11, 2024, the same day they sent me the email. In May, I called to check the status, but was told that my case was escalated and under review, and that they could not provide me with any other information at that time.At the end of June, I tried emailing them, and I got a reply with the same general information as I had been given in May. The email said my case had been "escalated" and was "under review by another department." There has never been any explanation as to why my case was escalated, how long the "review" will take, or what department or person is handling the review. It's been four months since I initially contacted Quaker, and I still have not received any information or updates. It doesn't seem like there's anything else I can do on my end at this point to get any sort of resolution or even information from them about this situation. I'd like them to follow through with reimbursement, and if that is going to take any longer, provide an explanation as to why, as well as the name and contact information for whoever is handling the case.
Business response
09/04/2024
A product specialist with PepsiCo Consumer Experience has spoken with ******************* and a goodwill gesture has been sent via **** The team sincerely apologizes for the delay and thanks ******************* for her patience and the opportunity to address her concerns.
Customer response
09/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with a representative of ******, who was diligent in following up with me and ensuring that the issue was resolved quickly and fairly. She apologized and explained that, due to the volume of responses they have gotten, some requests have fallen through the cracks. While I would like to think they could have something in place to prevent that, I understand that mistakes happen, and I hope that other customers with similar concerns will be able to get their concerns resolved as well.
Quaker sent me a check to cover the cost of the recalled product, as well as several extra coupons to use for Quaker products or related brands.
I am fully satisfied with ******'s final resolution to my submission regarding my recalled products.

Sincerely,

*************************
Initial Complaint
08/12/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Madame or **** There is a current recall against Quaker Oats. I purchased their product Quaker Chewy Granola Bars chocolate chip on the following dates and amounts: June 9th, 2023 for *****, August 16th, 2023 for *****, October 4th, 2023 for *****, November 30th, 2023 for ***** and December 1st, 2023 for *****. That is a total of ****** dollars I am out. I have sent several emails to Quaker and twice they said to resubmit my documentation, which I did without delay. I have sent 3 more inquiries to Quaker since April and have been ignored. Can you please help me get back my ****** refund. Documentation of all purchases are attached. Thank you very much, ******************
Business response
08/30/2024
A representative with PepsiCo Consumer Experience has spoken with ****************** and resolved this concern. A goodwill gesture has been mailed to the provided address and should arrive soon. The team sincerely apologizes for the delay and appreciates ********************** patience and willingness to work with us.
Customer response
09/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Quaker Oats/Pepsico has sucessfully resolved the issue and I have received my refund.

Thank you wholeheartedly for your involvement.

Sincerely,

*** *******

Sincerely,

*** *******
Initial Complaint
07/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Same issue as dozens of people on this page. Promised a refund dozens of times. Have dozens of emails from Quaker but NO refunds after 6-8 months!!! Utterly shameful and unethical company and I want an even larger refund now. Clearly they are deliberately avoiding paying people as promised. Maybe they want a class action lawsuit in their hands.
Business response
08/08/2024
A representative with PepsiCo Consumer Experience has spoken with ******************** and a goodwill gesture was mailed by **** The team sincerely apologies for the delay and appreciates the opportunity to work with ********************.
Customer response
08/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. This assumes I get the compensation I was promised!!!!

Sincerely,

*******************************
Initial Complaint
07/15/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This occurred during the month of May/June. I had spent 40 USD on Mountain Dew beverages for a promotion through Mountain Dew Gaming. I had taken those promotional "points" and successfully bought what I had wanted to buy...or so I thought. I have evidence that I was successful in buying "FINAL FANTASY XIV TAITO PRIZE DRINK CUP WITH LIDNAMAZU". On June 26, 2024 I had received an email from the promotion stating, "Unfortunately, we miscalculated the total number of cups available.". Their "sorry" said I would get my points back and receive a cheap "tote bag". This bait and switch is unethical and something needs to be done to hold this company responsible for their unethical business practices. I either want what I paid for through the promotion or I want my money back from buying those bottles of Mountain Dew.
Business response
08/01/2024
Our administrator of the promotion contacted **************** on June 26th alerting him that there was an unexpected situation which resulted in him not being able to receive the cup and offered him the tote bag which is valued at ***** points compared to the ***** for the cup and that they were working to refund the ***** points in addition to providing a code for 200 points. **************** responded on June 27th stating that he was going to file a complaint with the BBB and will be seeking a lawyer. Our promotions team followed up one time that same day again apologizing and reiterating their offer.

Unfortunately, the reward **************** tried to redeem was a custom item and while we attempted to source another one, we were told there were none available. In accordance with the official rules listed at *************************************************, whereby **************** acknowledged his acceptance; it is stated that, In the event that, for reasons beyond their control and not related to the Participant, the Sponsor is unable to award a Reward as described in these Official Program Terms (including if the designated Reward should become unavailable for any reason), the Sponsor will substitute the Reward with another Reward of similar nature and equal or greater value at its sole discretion.
Customer response
08/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I demand a refund of all funds spent on this product. Each product was bought from ******* (see attached credit card receipt.) at the price of $2.28 + tax for each bottle.
These products were bought in good faith that Pepsi Co. would abide by their promotion and since they did not abide by their promotion; I would like a full refund of all funds towards these products.
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
07/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased Quaker Dipps snack bars within the recall timeframe that was reported in Dec. 2023 and responded to the Quaker company, providing the requested information. I provided the number of products that I purchased (4 boxes of the Quaker Chewy Dipps Chocolate Chip and Quaker Chewy Dipps Peanut Butter which are 3 - value packs, 14 count and 1 - 30 count), a copy of the receipt I still had, and a picture of remaining items. I waited 11 weeks to get compensation in the form of a refund and all I received were coupons that only provided a certain dollar amount off. There was no other option, so I disputed this to the company, and they responded that the issue was going to be escalated. I lost money because of this recall so I do not want to buy products I no longer trust. I even lost money to the other issue of the hazardous ingredients in their oatmeal which they are also responsible for. I waited over a month and when I tried to contact them about a status since the issue was escalated, my email is now being blocked by the Quaker company. This is just a way of Quaker disregarding their responsibility of their neglect for public health and safety. This is very unprofessional.
Business response
07/29/2024
A representative with PepsiCo Consumer Experience has spoken with ******************* and a goodwill gesture has been mailed. The team sincerely apologizes for the delay and appreciates the opportunity to work with ******.
Customer response
07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Currently, pending is the **** gift card to be received from the company.

Sincerely,

****** ******
Initial Complaint
07/12/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
Our company had been a long time Pepsi customer/reseller for 15 years. In May 2023 I closed the original location of our restaurant to move to another location. Our old account number was *******. In June of 2023 I contacted Pepsi about installing a fountain and bar gun in our new location. The sales rep I talked to told me Pepsi would do it.Our first installation date was set for 2/26/24. Our sales rep called me to reschedule to 3/12/24. This delayed our construction by two weeks. The sales rep had me buy $767.10 of fountain syrup COD. I paid $450.90 with check number **** and $316.20 with check number ****. A new account was set up with the number *******.On 3/12/24 the install team that arrived told me I was not ready. At no time previously was I given instruction on how to be ready despite the sales rep having been to our location. I had to cancel that install and tried to reschedule.Our countys health department was ready to do a pre-opening inspection of our new location on 4/11/24. The inspector of the health department emailed the Pepsi sales rep to let them know that date. Pepsi was unable to reschedule by that date.Our pre-opening inspection with the local health department resulted in my having to make some changes. This gave Pepsi another chance to install before our final inspection on 4/29/24. The sales rep was able to schedule an installation on 04/22/24. Unfortunately I came down with bronchitis the day of the installation and had to cancel opting to go to urgent care instead.I emailed the sales rep to cancel the whole project. I requested a refund or credit for the $767.10 of syrup. The sales rep told me they would not refund me since the failure to install was not Pepsis fault. This was never made clear to me prior to the installation. I have attached the only document I signed which was a resellers agreement.They know I cannot use the product they sold me and refuse to issue me a credit or refund.
Customer response
08/05/2024
Better Business Bureau:

At this time, I have not been contacted by PepsiCo regarding complaint ID ********.

Sincerely,

******** *****
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a lot of cereal and keep in stock through my daughter and her husband which have a membership at ****** since they have a membership and I do not so I keep it in stock so I have it! I had $80 worth of cereal which turned out to be defective with a recall for salmonella! I called the company right away back in December on ************************************************************************* for my purchases! Two to three months went by and they never even contacted me or received my compensation, had to call the company they said that they were working on it and to send them an email which they never responded back to me, until I called again and spoke to supposedly a supervisor! At that point they told me now that I need receipts and would not reimburse me anything unless I had receipts, which they did not tell me originally, I could have sent them all the proof of purchases at that point off the bags serial numbers or whatever would be required but they told me to destroy all the product! So I need to know who keeps receipts for cereal purchased up to five or six months ago! Anyway had to track down and research how to get the receipts through my daughter and her husband at ****** and finally came up with the receipts which I had sent to them 3 to 4 months ago!! Which they still have not yet reimbursed me for even though I sent them the receipts and proof of purchase!! Had to keep calling them and sending emails which they do not respond to my emails anymore! About 2 months ago I sent them an email and they responded with a phone call and they told me that they were going to send out a credit reimbursement gift card for $100 for all my problems, at this point have not received anything yet been sending them emails again and they do not respond back!!Hopefully if you can help me out and get my promise to rebate from them ASAP it is now more than a half a year , July 6th 2024l and still nothing!Thank you for your help!! Can send receipts if needed?
Business response
07/22/2024
PepsiCo has confirmed that his reimbursement was been mailed by ***** and delivered on 7/15/2024 to *********************. The team sincerely apologizes for the delay and appreciates his efforts bringing this to our attention.
Customer response
07/22/2024
Better Business Bureau:
I do accept the response from the company but have to say that there is no way that this should have taken a half a year to resolve and the only way I believe it was resolved, was due to my contacting the Better Business bureau! And I thank them for helping me resolve this issue!!
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
07/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is in regards to Quaker Granola Recall. I submitted by request for reimbursements on January 14, 2024. They said 8-10 weeks. In 4/20/24 I asked where my refund was. They said they were having an issue. I emailed on 5/23. They said as soon as possible. It's now 7/1/24. 24 weeks later. I would like my refund. Quaker - Case #:****** Thank you BBB,
Business response
07/03/2024
A representative with PepsiCo Consumer Experience has connected with *** ******** and a goodwill gesture has been mailed. The team sincerely apologizes for the delay and thanks ******************** for his patience in this matter.
Customer response
07/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Thanks BB - You're the best!

Sincerely,

***************************************
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Upon being notified by the Amazon Product Safety Team of the Quaker Salmonella recall on December 15, 2023, I filed a claim for reimbursement for $48.77.Its now 7 months later and I have not heard from Quaker.I have seen numerous consumer complaints that the coupons that they are sending out are virtually worthless. The coupons can only be used for Rice-A-**** or Near East Products. This appears to be only for rice products which I have no desire to possess.I dont think that these coupons are legally sufficient to be adequate compensation for the recalled products.I used to trust this company but no more.They sold me products that are unfit for human consumption.The character of the reimbursement with coupons that obviously do not make the consumer whole are not adequate.I demand a Refund by check or some other cash equivalent.
Business response
06/20/2024
A representative from PepsiCo Consumer Experience has spoken with *********************** and a goodwill gesture has been mailed. The team sincerely apologizes for the experience and thanks ************** for his assistance in this matter.
Customer response
06/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I made this reply:

Hi *******,

I accept your offer for a $50 gift card. The extra $1.23 over the $48.77 I paid for your recalled product is of course not adequate compensation for the extra time I had to spend due to my original claim not being honored. This acceptance is conditioned on the gift card actually being easily redeemable. I say this because your company has a record of providing worthless coupons in payment of your obligations.
I can understand that products may have to be recalled and I would have continued to use your products. However, your company response to undisputed claims is remarkably inadequate and an indication of your engagement in unfair business practices. For this reason, I will not be buying any of the brands provided by Team PepsiCo.

Sincerely

******

I will consider this matter settled provided they actually send me an easily redeemable $50 gift card.

Thank you for your assistance in this matter.

******

Sincerely,

***********************

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