ComplaintsforPepsiCo

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Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Quaker granola bars were recalled, and the public was advised to discard and file for reimbursement at ********************************. I completed the online form for reimbursement on 12/19/2023. The screen shot is attached and states coupons should arrive in 8 weeks. On 4/27/2024 after waiting 4 MONTHS, I sent a message on ******** asking about the status and the response was "Thanks for your patience, we take every submission seriously, and were working to send out coupons over the coming weeks." After receiving NOTHING, I sent another message on ******** on 5/27/2024 asking the status. There was no response to that message
Business response
06/18/2024
A representative from PepsiCo Consumer Experience has spoken with *************************. A goodwill gesture has been mailed which should arrive in about ***** business days. The company apologizes for the delay and thanks **************** for his patience in this matter.
Customer response
06/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
06/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is regarding Quaker case #****** opened on January 24, 2024, as part of the mass product recall they performed on their compromised food products. I was informed I would "receive compensation in the mail int he next 8-10 weeks" and have still received nothing. There have been multiple follow-up emails sent to *****************************************, about which only 1/3 received an actual response while the rest were ignored.The last response was on May 14th indicating "We will send you the full amount to compensate you for the Quaker product you purchased. We are currently working on sending you the compensation via mail as soon as possible.". I responded to this within 35 minutes asking "Thank you - is there any ETA at this point given how long this has been outstanding?" and received exactly zero response. The email on this was ************************************ with the same case ID ******** have still received nothing. This is an abhorrent reflection what PepsiCo ultimately stands for. A BBB case has now been opened to remediate this properly.
Business response
06/27/2024
A representative with PepsiCo Consumer Experience has spoken with *** ******. A goodwill gesture has been mailed which should arrive in about 2 business days. The team sincerely apologizes for ******************** experience and greatly appreciates his patience in this matter.
Customer response
06/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******************************
Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We're playing the **** game code challenge by collecting Mountain Dew products and searching for the Purple Thunder due to it being 2x the points. None of our bottles gave use 200 points; they only gave 100 despite the bottle saying 2x points. Pepsi mentions reaching out to ************* respond in ***** hours. I have messaged them several times because it's been over 2 weeks since this happened & they have yet to respond & make up for the missing points I didn't get. I will link my images of my bottles (I still have several I need to drink & just know that they, too, won't give me the correct points).
Business response
06/25/2024
A representative with PepsiCo Headquarters has confirmed with the **************** that ******************************* account has been updated with the point difference.
Initial Complaint
05/29/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I won a giveaway on Febuary 11, 2024. They verified it and sent me a congrats notice. I have been writing the company for almost 4 months and they never get back to me. I have screen shots of all the info and I sent it to them. t was an instant win and it was $1000.. The entry was free but I feel they should pay me something for the win or explain why not. I did everything correct.
Customer response
06/24/2024
At this time, I have been contacted directly by PepsiCo regarding complaint ID ********, however my complaint has NOT been resolved beca
Pepsico states that they sent me 2 emails. I never received anything from them. I am sending a copy of the thing I did get on "X" I replied with my email and then I waited. Nothing came.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
07/03/2024
A representative with PepsiCo Consumer Experience has worked with the marketing agency handling this promotion and relayed their findings based on the Official Rules. The team has also mailed a goodwill gesture which should arrive in about ***** business days.
Customer response
07/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
05/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to express my deep dissatisfaction with the compensation provided by The Quaker Oats Company following the recall of their Quaker Dipps Bars. As a loyal customer who purchased 214 boxes of these bars during the recall period, totaling over $900, I feel that the current resolution is grossly inadequate and fails to address the significant financial and emotional impact this recall has had on my family.After the announcement of the Quaker Dipps Bars recall due to potential Salmonella contamination on 12/15/23, I contacted the Quaker Consumer Relations Team through the phone number provided. I was instructed to dispose of ALL of the boxes and submit a claim through the online portal. I followed the representatives instructions, throwing out ALL the boxes and I spent 6 hours compiling the required information and printing invoices for the 43 Amazon invoices, impeding on my holiday break with my family. After submitting the claim, providing proof of purchase that included all relevant Amazon invoices, I was informed that compensation would be processed within 6-8 weeks. Meaning this should have been resolved by the end of February 2024. To my dismay, Quaker Oats sent me only FOUR $4 coupons as compensation on May 8th. These coupons represent less than 2% of my total expenditure on the recalled Quaker Dipps Bars. I want to emphasize that coupons are an entirely inadequate form of compensation for the financial loss I have incurred.Even if I were willing to repurchase the product, the recalled Quaker Dipps Bars are not back on the shelves. Furthermore, my familys trust in Quaker as a company has been severely shaken by this incident. My two young children were the primary consumers of these bars, and we are very mindful of the brands we trust to feed them.I am seeking reimbursement for the full amount spent on the recalled Quaker Dipps Bars. Given the risk posed to my familys health, I believe this is a reasonable request.
Business response
05/15/2024
A Product Specialist with PepsiCo Consumer Experience has spoken with ******* and a goodwill gesture has been mailed. The team sincerely apologizes for her experience and appreciates the opportunity to make things right.
Customer response
05/17/2024
Better Business Bureau:
While I was disappointed by my initial experience, once Quaker/Pepsico was made aware of the situation through this BBB case they worked quickly to resolve to my satisfaction.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
05/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Quaker Oats recalled their chocolate chip granola bars in a nation-wide recall in December 2023. An article gave contact information, to provide proof of purchase, to receive a full refund. I submitted my refund request on 12/17/23. I received a notice saying my request had been received. On January 2, 2024 I received an email, Case #******** saying I would receive compensation in the next 6 - 8 weeks. On May 9, 2024, I received a $4.00 coupon and two $1.00 for Rice-A-Rona or a Near East product that I don't even like or would ever purchase. I would like my refund. I realize it is not a great deal of money, but all of the individuals they are not refunding would add up to a great deal of money. I think this is a misrepresentation on Quaker Oats part and I am very disappointed in this company.
Customer response
06/08/2024
Better Business Bureau:

At this time, my complaint, ID ******** regarding PepsiCo has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

***********************
Initial Complaint
04/29/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered ************* Dipps Bars from Amazon on 10/2/2023 for $17.97. Amazon told me that ****** had recalled this product so I did not eat them. Amazon to me to handle reimbursement thru a website provided by ******. I submitted my information for a refund from Quaker on their web site but have never heard back from them.
Business response
04/30/2024
A representative with PepsiCo Consumer Experience has been in contact with ********************* and a goodwill gesture has been mailed. The team sincerely apologizes for the delay and thanks ***** for his patience during this process.
Customer response
05/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have not received anything yet from the business in the mail like they promised.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Customer response
05/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
04/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, I am a member of pepsico also known as dewnation hq. Every day I go to dewnationhq website and play 2 games. One is baja shuffle the other game is dew jigsaw. We get 2 points for each game we play. I have accumulated 1000 points on that I have redeemed on March 25,2024 for a gift card to target for $20. I was supposed to receive a redemption code in my email, to where I print out the code and take the printed out code to target that I use for my purchase. Mountain Dew has not sent my redemption code to me.My wife has called 3 different times and I have received 2 emails promising that I would receive a redemption code. I would like for you to PLEASE help our Family , for we are planning on purchasing food with the $20. My wife is crying so much and so am I. We have been very good customers of pepsico for many years and we feel bad that we are being treated this way,************************** ************** pepsico Sincerely,*************************** ************ **********************************
Business response
04/30/2024
A member from the Marketing Team has fulfilled the reward and applied an additional discount code as an added apology for the inconvenience. They should see it in 3-5 business days.
Customer response
05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
04/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a total of 10 boxes of Quaker Puffed Granola Apple Cinnamon Cereal & was asked to send proof for a refund due to a salmonella recall. I sent proof of purchases, photos & dates on January 10th & 11th 2024. On the January 31st, i received an email confirmation stating: Dear ****, Thank you for submitting your reimbursement request to the Quaker team. We appreciate your patience as we processed your request and thank you for taking the time to share this information with us. We reviewed your submission, and you will be receiving compensation in the mail in the next 8-10 weeks. Our top priority is sending reimbursements as expeditiously as possible. Regards, The Quaker Team Case #: ******. I've spoken to several ****************** over the past 3 months & EVERY SINGLE TIME they say the EXACT same thing i was told from day one. My case had been escalated because the amount of compensation is higher than $50. & I should hear something in 8-10 weeks. There's no direct contact person or phone number in the **** that's handling my case, only an email. I've sent numerous emails inquiring about my refund to no avail. They've sent the same exact email as what i stated above which no longer makes sense bcuz 8-10 weeks is long in the past. Please help to get this resolved.
Business response
04/24/2024
A representative with PepsiCo Consumer Experience has sent ********************* a goodwill gesture. This should arrive in ***** business days. The Team apologizes for her experience and thanks her for her patience during this process.
Customer response
04/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
04/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I contacted them about the recalled breakfast bars. Case #: ******. They lied to me telling me that I would be reimbursed for the 2 boxes I had. I never received anything. I have contacted them twice more with emails and also on FB but they just ignore me. They made the contaminated product and I want my money back. I received the case # on Jan 5, 2024. I contacted them also on March 13 and April 5.
Business response
04/24/2024
A representative with PepsiCo Consumer Experience has spoken with ********************* and is sending a goodwill gesture. The team sincerely apologizes for the delay and appreciates her patience during this process.

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