ComplaintsforPepsiCo
Beverage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
A box of Quaker Chewy Dipps were purchased June 1st. Upon opening the box I immediately notice the bars were significantly smaller than previous purchases. This is understandable with inflation. My concern is with the deceptive packaging. It continues to reflect the Net Weight and nutritional value of the previous sized bars. The reported weight on the packaging is 31 grams. Every bar in the box came in around 26 grams, 17% less. This was with the wrapper on so it comes in even less. It seems pretty clear that the packaging was not changed to reflect the actual change in product size. This seems like a gross misrepresentation to the consumer.Business response
06/21/2022
A representative from PepsiCo attempted to reach out to the consumer twice and has not heard back as of 6/17/2022.Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was eating a bowl of the Captain ****** All Berries cereal when I bit down on a hard substance which caused me a great deal of tooth pain. After failed attempt to contact Quaker Oats (because the number on the side of the cereal box was a non-working number), I contacted PepsiCo, which I was connected to consumer relations. After several difficult conversations to find a resolution to my issue, I was connected to *****, a consumer relations representative. ***** asked me to have my tooth assessed, as it was causing me a great deal of pain. The dentist determined the filling and tooth had been damaged because of the hard substance. Also, although there was decay on the tooth, the hard substance ultimately caused the damage, which required the tooth to be fixed as soon as possible. *****, initially, tried to buy me off with a $50 certificate, which is on a recorded line, but once confirmed the hard substance damaged my tooth, to send in the documents from the dentist. After investigation, the hard substance was determined to be "burned cereal" and ***** stated the cereal "should have never left the facility." ***** offered to pay my dental ****, minus $18 off my insurance, which is over $1,000. However, this experience was traumatizing, they fed me a substance that was [not] supposed to be in the cereal, which [I sustained injury] from their failure to provide me safety when consuming their [food product.] I told *****, [I accept PepsiCo paying the dental ****], but I feel personal compensation (no more than $500) is appropriate because of the major inconvenience this situation has caused. I am writing this consumer compliant because this company tried to buy me off with a $50 certificate, then just pay a portion of my dental ****, (why should I have to be responsible and lose money from my deductible because of their neglect), then ***** hangs up on me and I am scared they are going to leave me with this pain and situation. This is wrong...Business response
05/11/2022
A representative from PepsiCo connected with the consumer on May 11, 2022 and resolved the concern to the consumer's satisfaction.Customer response
05/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ******
Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Pepsi took 166 cases of Lipton Brisk can 36 pack from me as a return service and issued me a refund credit receipt of $2191.20 on 2/24/2022. On the same day, I received the delivery of $1053.00. That resulted in $1138.20 refund credit to receive against future purchases. Since then, I have received 4 additional orders, total of $8610. However, Pepsi has refused to honor the refund credit that they have issued to me. They have also refused to give those 166 cases of Lipton Brisk cans that they took. In other words, they took back 166 units of an item and issued me the refund credits for future purchases. Since then, they have not given me the remaining balance of $1138.20 in credits and at the same time, they have also refused to bring back those items they took from me. Please have Pepsi to send me the $1138.20 remaining balance credits via check.Customer response
06/10/2022
Better Business Bureau:
At this time, I have not been contacted by PepsiCo regarding complaint ID ********.
Sincerely,
****** ****** **Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a 12 pack of ********* double shot energy drinks on march 31. I received my order but they had sent me a 12 pack of rockstar energy drinks. I have sent them numerous emails from their website and called twice and the woman on the line told me someone would be giving me a call back to resolve this issue but I have not heard back. This could be a Simple fix of sending me the right product or issuing a refund but this company does not seem to care.Business response
04/20/2022
A representative from PepsiCo HQ confirmed that the consumer will receive a full refund ($30.59), along with a $10 gift card to make up for the inconvenience they experienced. The representative also contacted the consumer via email to share this update.Customer response
04/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
04/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am owed 10 coupons for bad rice cakes. My reference number is ***** ***. Quaker Oats is owned by PepsiCo. I have phone numerous times and not waited on hold us than 2 hours on speakerphone. I have phoned every time the wait time is an hour or more. Was promised these coupons back in January to replace my rice cakesInitial Complaint
03/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a couple of small bags of chips from ******* prior to the Superbowl on 2/13/22. I noticed that there were some abnormally thick pieces in the first bag, of which I discarded. The following day, 2/14/22 I opened the second bag and proceeded to shatter a molar on an abnormally large chip. I swallowed the chip and the fractured portion of my tooth before I really realized what happened. I immediately reached out to ******* via email and social media. I called them in the following days once I was given a diagnosis from a dentist with an emergency visit and was told I had to crown a tooth since it was cracked beyond a normal filling. This was roughly $800. They requested that I send them a photo of the bag so they could see the product and use the *** to determine where it came from. I obliged and also sent a picture of my dental **** which outlined the procedures, which required three visits. I contacted ******* customer service who said someone would be contacting me within a couple of days. It's now been over a week. Considering I've found over 15 other people who have had to take a trip to the dentist after cracking teeth on these chips, I feel like something should be done. Not to mention, there is no warning on the bag (at least not on mine) saying to use caution for any reason. I have made multiple attempts to contact PepsiCo to no avail.Customer response
03/10/2022
Sorry for the confusion. ******* is a product that PepsiCo now manufactures, but did not used to. In any case, the communications I've made through the ******* website automatically is redirected to PepsiCo, as shown at the bottom of the email. I have not heard back from the company since receiving the email requesting information.Initial Complaint
02/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a bag of chips that has other bags of chips included on 1.28.2022. This afternoon (1/31/22) with my lunch I was eating some doritos and happen to look at my chip. This was unfortunately after I had eaten some already to see a fake eyelash baked into the chip I was about to eat. I was immediately appalled and disgusted that I could have eaten more of this and heaven knows what else. I feel nauseated and now I am anxious that I have eaten several.Business response
02/10/2022
A representative from Frito Lay Consumer Relations has been in communication with ******************.****************** is sending in a package via *** for further review.Customer response
02/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: There has been no resolution so far there has only been email correspondence and the requesting the contaminated product in question from me. No resolution has been determined for this contaminated product. So far I am not convinced that this is resolved And therefore do not feel ******************* this matter at the time. Furthermore the company has not been sufficiently communicative.[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Initial Complaint
01/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Bought a Gx water bottle for my son for the pods. After having it less than a month the gasket broke. I went on line and forwarded everything to them. Said I would get a gasket in 2-4 weeks. Took over 10 weeks to get. Have had it back I. Bottle less than a week and it broke. I asked for a replacement bottle to be sent and I was told I had to try a gasket one more time. This will be 3rd gasket I. This bottle. Purchase at **** ******** ***** in august.Business response
01/24/2022
The Gatorade team will be sending ************** a $25 gift card for the inconvenience he experienced.Customer response
01/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Customer response
02/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Was told in Jan they would be sending a gift card. Still have not received. It was through a bbb complaint on Gatorade water bottle ******** That’s old case number
***** *****
Initial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, I won a prize from a Pepsi sweepstakes back in May of 2021. I have not received it yet despite inquiring several times. They have stopped responding to my inquires. It is a Portable Smart 64GB Speaker valued at 299.00 from the Rockstar 'Zero In On the Hustler' Sweepstakes that started in March 2021 and ended in May 2021. I have attached the emails below. I really want this speaker. Can you help me? This is an unethical business practice by having promotions and not fulfilling their promise of prizes, saying that they don't have them. They should have them in hand if they are having a promotion for you to buy their product in hopes of receiving a prize.Business response
11/01/2021
The fulfillment team overseeing this promotion has contacted the winner and made her aware of the speaker situation and the decision to provide an alternative speaker that has current inventory. They anticipate these speakers arriving later this week and shipping out the following.Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
STORE ID (CIS #) ************************* have a small vending company and went to ************* to sign-up for Frito-Lay snacks to be delivered to our commercial address for deliveries.Because we are a small vending machine company and have no store-front we use the *** store which we have a contract with. The *** store can take all deliveries for us as long as they are shipped by *** to the *** store and they are shipped to our company name (YOUR ONLINE STORE INC.)Frito-Lay (************* website ONLY ships *** so this would workout perfectly.We were requested to submit our Certificate of Authority from the ***********************************.The *** store address is on this Certificate of Authority and has been uploaded to our account.We were then asked what volume we might have down the road. We are hoping for a big volume down the road to sell as much Frito-Lay products as we can because we are selling *** brands and using Amazon for our Frito-Lay snack items, like Lays Chips, Cheetos, Smartfood, Doritos and Fritos, they ship Amazon Business Prime so they ship 2 days.We are told our volume to to big and we can not use there website at all, which is weird. We are told by ********* a manage at ************* our orders would be to high and we can set us up with a local distributor and we never heard from her again.We do not like local distributors because they have $1,500.00 dollar minimums and want CASH upfront, they tend to never have what we need and they take over a week to make a delivery.Plus to pay this much CASH would intrude on our CASH FLOW which is very important for a small business.************* takes credit cards and this would work-out perfectly.We could just order 48 bags of Munchos once a week totaling 192 bags We could just order 16 bags of Cheaster's once a week totaling 64 bags We agree to just buy these two items and continue to use Amazon for other Frito-Lays items keep our volume low. bbb.org we need your help.Customer response
12/05/2021
Better Business Bureau:
At this time, I have not been contacted by PepsiCo regarding complaint ID ********.
Sincerely,
Your ***************** ***************************
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Customer Complaints Summary
113 total complaints in the last 3 years.
53 complaints closed in the last 12 months.