Complaints

• Initial Complaint

  02/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They just charged me and I never hit submit on the order form. Refund my money I have no email for them. This is the only option that pops up in ****** search for National Mint Collections

  Business response

  02/14/2024

  Dear **********************,
  
  We are sorry you had a hard time finding our **************** contact information on our website.
  
  In reviewing your order, it does show that the submit button was clicked,maybe accidentally? Either way, not to worry, a full refund has been submitted back to your **** card.
  
  Please note each bank that issues **** is different; some banks return the refund back in your account immediately; some banks can take up to ten (10)business days  before you see the refund reflected in your account. But please know we have issued a refund.
  
  Also, should you receive the tribute proof, please keep it with our compliments, no need to return it.
  
  If you have any additional questions or need further assistance, please do not hesitate to contact me directly in our **************** department, Monday through Friday from 9am to 6pm eastern time at ****************************.
  
  Best regards,
  *****************************
  **************** ************************************************************** ****
  

• Initial Complaint

  12/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I saw a commercial for National Collector's Mint and they were selling Uncirculated ****** Silver Dollars. I placed an order for 2 for a Christmas gift. When they were opened on Christmas, it was a shock. The coins look nothing like the commercial. They are dirty and even chipped. I called the customer service department to complain and they said I have to pay postage and purchase insurance on them to send them back and get a refund. They are obviously falsely advertising these coins and sending something completely different and then forcing the customer to pay shipping and insurance for a refund. After shipping and insurance it almost isn't even worth it to send back. I deserve a full refund and for them to pay shipping. I would actually prefer the coins in Uncirculated Brilliant Condition like the commercial shows. Here is the very misleading commercial. *******************************************

  Business response

  12/27/2023

  Dear ******************,
  
  We are sorry to hear you are unhappy with the ******* you purchased. All orders are covered by our 60-day money back guarantee we will even reimburse you for the return postage, just provide a duplicate copy of the return postage receipt.
  
  Both the advertisement and website clearly state that these coins are in the range of Brilliant Uncirculated to Fine condition. Meaning the majority of the coins will be circulated. After all ******* were issued over 100 years ago and were issued to be spent like Quarters and Dimes are today so some will show more signs of wear and tear than others.
  
  We do highly recommend insuring the package when returning an item, this way if they are lost or damaged on their way back then the *********** is responsible for paying for them.
  
  When you take the package to the *********** to return, DO NOT SEAL the package yet.
  
  Tell the Postmaster that you want to send the package insured for the order total ($85.00) this way they will supply you with a tracking number.
  
  Then ask for a duplicate copy of the receipt showing how much it cost to send back place one copy inside the package and then seal it keep one copy for your records.
  
  Once received at the warehouse, a full refund for the order will be issued to your credit card the same day it is received and a reimbursement check for the postage will be sent to you, as we cannot refund your credit card more than what was charged.
  
  If you have any questions or need further information, please do not hesitate to contact me directly in our **************************** Monday through Friday,9am to 6pm eastern time at ****************************.
  
  Best wishes for the ************************************************************** Manager.
  
  
  
  

• Initial Complaint

  12/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my membership to ******************* on *********************** 3 days before the new bill year. They renewed the membership after I cancelled I think 5 days later. Charging me $72.14. Ive been reading that other people either had a hard time to cancel and some said its almost impossible to cancel! Ive since then message them that I canceled and also canceled again. They will not refund the money took from your account. Please look into this matter . Thank you ************

  Business response

  12/04/2023

  This complaint is not for our company.

  Please redirect to the correct company.
  

• Initial Complaint

  04/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ********** DO NOT GIVE THIS COMPANY MY PHONE NUMBER OR EMAIL ***********I received SEVERAL mail offers (AKA, JUNK MAIL) from these people. I ordered a coin from them. Now they won't stop sending me their **** junk mail!!! I told them to STOP, but they refuse!!!!!!!!!!!! I don't want anything to do with this company, now or forever!!!OUR MAILBOX BELONGS TO US!!!!!!!WE DECIDE WHAT GOES IN IT!!!!!!!!!!!!!!!!!!!!!!They refused to remove my name from their mailing lists!I hope you'll contact them (on our behalf) and instruct them to remove my name and address permanently from all their mailing lists. I know many people in ******* may be receiving these mail offers also. If you could stop it for us, then It's our hope and we pray, you'll be successful for all residents of *******.************ I'll not go to other places to get my wife off of their mailing lists. They sent this to her, and they can REMOVE it! ***************

  Business response

  04/27/2023

  Dear ****************

  Thank you for contacting our customer service department.
  

  We are sorry for the inconvenience; in checking your account records unfortunately I do not see
  any previous removal requests But I have gone ahead and removed you from our lists.
  
  Please note it may take up to 60 days to completely cycle off of the mailing list as many
  of the mailers are pre-printed in advance, so there is a chance you may receive a few
  more mailings during that time period.But after 60 days you should receive no more mailings.
  If you need further assistance or have any additional question, please feel free to call me directly in our
  Customer ******************* Monday through Friday, 9am to 6pm eastern at **************, Ill be
  happy to assist you.
  
  *****************************
  Customer **********************************************
  **************.

• Initial Complaint

  03/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  February 6 2023 I thought they were worth or be worth something.

  Business response

  04/10/2023

  Dear ****************,
  
  We are sorry for the confusion you had with your purchase.  The items you have ordered are advertised as privately minted Tributes to the original Buffalo coins.
  
  Tribute Proofs are a fantastic way to appreciate the beauty of extremely rare, expensive, or hard-to-find coins. Because many of ******** most famous and valuable coins are very rare and/or extremely expensive some exist only in museums most collectors never have a chance to see these numismatic masterpieces. 
  
  Thats why National Collectors Mint has created an extraordinary array of Tribute Proofs that recreate the beauty and detail of those original coins. While these privately minted proofs have no monetary value, they do have tremendous collectible appeal. Most are struck in bronze, then clad in 24 KT gold or **** Pure Silver and are faithful in every detail to the original treasures they salute. 
  
  All orders are covered by our 60-day moneyback guarantee, If for any reason you're not 100% delighted with anything you buy, simply return it within 60 days from the day you received it for a prompt exchange or refund of your purchase price.
  
  We do suggest when shipping back to consider an insured method (ie. US Mail Insured or ****** this way the carrier will supply you with a tracking number and if lost or damaged while in transit to us, they will be required to pay for the items.
  
  RETURN ADDRESS: *** ********** ******                                      ******************                                      *********** ** *****
  
  If you need further assistance or have any additional questions, please feel free to contact me directly in our **************************** Monday through Friday, 9am to 6pm eastern.  I can be reached at ****************************.
  
  Best ***************************************************************** Manager
  ********************, Inc.
  ********************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We heard an ad on the ** for ****** Silver Dollars at.900 real silver which are in Brilliant Uncirculated to Fine condition. The charge was $ ***** plus $4.00 Shipping and Handling. We ordered 2 of them plus cases to store them in. When we received them, they were NOT in mint condition. One is very tarnished (black) on one part of one side and the rest has a dark tint on it. The second one is dark all over and both look as if they have been used. We were not pleased with the purchase and unfortulately because of illness in the family didn't get around to contacting them until after the 60 days (which is the time limit to return items). When I did contact them, they said that we could get exchange the items for what the order calls for,the brilliant uncirculated only at a higher price of $99.00. WHY would we exchange them for what we were SUPPOSED to get, but didn't at a higher price? File a Complaint against National Collector's Mint, Inc.: step 2 Step 1 Tell us about yourself completed Step 2 Tell us about your complaint not completed Step 3 Review and submit your complaint not completed Note: To help others evaluate this business your complaint details may be added to the Business Profile for this business on BBB.org.Please do not include any personally identifiable information, including credit card numbers or social security numbers, when you tell us about your problem. BBB may edit your complaint to protect the privacy rights of yourself and others.Did the issue occur within the last 12 months?Yes No Does your complaint involve a health issue or a health care provider?Yes No Tell Us About Your Problem Providing us with as much information as possible will make it easier for us to work to fgher price? Is this company a scam company just trying to take one's money for nothing? They are listed with a B- in the BBB, but are not BBB accredited.

  Business response

  04/13/2023

  Dear ******************,
  
  We are following up on your past complaint with the BBB.  We hope that you are enjoying your replacement *******, and that our representative was able to explain the grading scale of coins when you spoke to them last October.
  
  Like you mentioned, our advertisement does state that these coins will be mostly in the range of Brilliant Uncirculated to Fine condition,a broad range of condition meaning that the majority of these coins will be circulated pieces, and some will show more signs of wear and tear than others.  After all Morgans were issued over 100 years ago to be spent like Quarters and Dimes are today.
  
  Again, we do hope that you are enjoying your replacements, and should you have any additional questions or need further information, please feel free to contact me directly in our **************************** Monday through Friday,9am to 6pm eastern time at **************.
  
  
  Best regards,
  
  *****************************
  Customer **************************************** ****
  **************.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a beautiful double eagle **************** coin, advertised as solid silver quarter-**** Pound tribute.This was in February. After a couple months I realized there was a flaw in it. Specifically, the "reeding" on the edge was flat between the letters "E" and "T", of "Liberty.We did not remove it from its plastic case.I returned to the ********* requesting one without this flaw.I received one back promptly. We noticed it had exactly the same flaw as the one I returned. It is so exact that I wondered if they had returned the same coin.One of our sons is a cop and he wondered if the coin weighed four **** ounces, as advertised. Four **** ounces should equal ******* regular ounces. He weighed the coin and it was four regular ounces exactly. That's .38 oz short.Since then I have called their order number and left a message. It has not been returned.I sent a letter to ***************************************, shown as the former 37th Treasurer of the ****, and currently shown as "Co-director of National ************************ of Directors." I also tracked down her phone number and left a message. She has not responded.I then sent a letter to **** Congressman ***** ********************************, listed as a "Co-Director, NCM ***** of ********** requesting help. He has not responded.I do not want to return the coin for a refund. I want a flawless substitute. I don't want to return this second coin until I have a flawless replacement.The NCM no longer returns my phone calls.

  Customer response

  06/23/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by National Collector's Mint, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business response

  04/13/2023

  Dear ********************
  
  We recently reviewed your past complaint with the BBB and are slightly confused as it was filed after you spoke to  one of our representatives and received your replacement piece in late March/  early April of 2022.
  
  In regard to your question regarding the weight precious metals,like silver, gold, platinum, etcetera are weighed in **** weight measure not avoirdupois.  Avoirdupois is what we use to weigh ourselves or items at the grocery store.
  
  The **** system also uses pounds and ounces, so it is similar, but there is one big difference; there an avoirdupois ounce equals ***** grams, whereas a **** ounce weighs ***** grams. This means one **** ounce is equivalent to approximately ******* avoirdupois ounces.
  
  The giant silver eagle tributes are advertised as being one quarter **** pound or 3 **** ounces: a **** pound being 12 **** ounces.
  
  We do hope that you are enjoying your replacement, an should you have any additional questions or need further information, please feel free to contact me directly in our **************************** Monday through Friday, 9am to 6pm eastern time at **************.
  
  
  Best regards,
  
  *****************************
  Customer *********************************************
  **************.

  Business response

  04/14/2023

  Dear ********************
  
  I do apologize for my misunderstanding. 
  
  Solid silver tribute reproductions often have a blank space on the side where the **** weight of silver would be marked. However on this particular piece because the **** weight is part of the reverse design where the eagle is, the minting house left the side part blank.
  
  I do understand that the Mint Master had the dies for this particular piece redesigned and going forward the newer mintings have a fully reeded side.  I mistakenly assumed that this is what was exchanged for you.
  
  Currently I am trying to see if we have any 2022 fully reeded versions left to exchange for you if not would you be willing to exchange for 2023 fully reeded version?
  
  Again should you have any additional questions while we are figuring this out, please feel free to contact me directly in our **************************** Monday through Friday, 9am to 6pm eastern time, at **************.
  
  
  Best regards,
  
  *****************************
  Customer *********************************************
  **************.

  Customer response

  04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  The business has explained to my satisfaction as to why the coin has a flat place in the reeding.  I had not previously heard of this.

  They have offered to search their inventory for a 2022 coin with full reeding, or replace it with a 2023 that will have it.

  This is completely satisfactory.

  Sincerely,

  ***********************
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩