Business ProfileforCapital Auto Salvage & Sales

I purchase a 2010 Audi A6 Quattro Engine from Capital Auto Savage on 6/5/24 for $3200.00, I was told by the rep I spoke with on the phone that the engine will be ship out that same day & the tracking # will be given to me, that never happen, the shop the engine was ship to was not received tell 6/7/24, the mechanic at the shop contacted me the afternoon of 6/8/24 to advice me that the engine was locked it was a good engine, that same day I contacted Capital whom I purchase the engine from to advice them of the bad engine that was send to me the rep I spoke with adv me to make some videos of the engine not turning over and send it to his cell video via text which I send 5-6 videos to the number given ************. He adv me that a engine will be ship right away, I was under the impression that since it was the weekend the corrective engine will be ship out on Monday 6/10/24 that never I call numerous times that week I kept getting the run around that it will be taken care off but they where just brushing me off , so I send a text msg advising whom number I send the video to that I will take legal action within a second I received a call advising me that that will pick up the engine and refund my money back & send me a shipping label that same day to print out & have the shop get the engine ready for pick, so my question to the guy was why didn't you tell me that was the process when I spoke to you on the 6/8/24 so you can send me the label, I adv him it was there responsibility so they contacted the shop the engine was pick up on 6/14/24 by their carrier, I have send multiples text and email requested my refund in the amount of $3200.00 they keeping telling me that they are processing it still have not received anything is been over a month now, I call there office number again on 6/28/24 spoke to a guy name ***** which adv that that the office mgr ***** will have it in my account my 5:00 pm on 6/8/24 still didn't happen. I don't know what else to do