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Find a Location

Honda of Riverhead has 1 locations, listed below.

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    Business ProfileforHonda of Riverhead

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1407 Pulaski Street, Riverhead, NY 11901
    BBB File Opened:
    8/1/1996

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/24/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have a 2018 Honda atv purchased new with an extended warranty from Honda of riverhead. I brought the vehicle in for a transmission issue in April of 22. They informed me it needed a clutch and it was not covered under warranty. I allowed them to perform the repair for which took them almost 2 months. I paid them ******** on May 28. I picked up the vehicle which is a off-road vehicle that I towed out of state to ride it. It only made it 2 miles before the same issue occurred and I had to get it towed. I returned the vehicle to them for repair again. They had it again for about 2 months where they informed me the clutch repair that I paid for originally was never actually bad and that I needed a new part which was covered under warranty. They repaired it for no charge because it was under warranty. I again towed the vehicle out of state 12 hours away to ride it. After a few miles the exact same issue occurred with the transmission where the vehicle would not move under its own power. At this point I had the vehicle towed back to where I was staying. I then rented a vehicle to replace the broken atv for the trip costing me $814. I am looking to get reimbursed for the original repair and for the rental fee due to their faulty repairs/misdiagnosis. I also want my vehicle repaired properly and returned to me in guaranteed working order before my warranty period is expired.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alexia C

    1 star

    11/28/2023

    I was in need of a new vehicle and since my last experience was a positive one, I decided to go back to my salesperson without my Dad this time and get a new car. I found a car that I liked for a price I was comfortable with. My issue began during the financing part of the transaction. The gentleman working with me offered a loan with interest of over 13%. I found this odd since my credit score is over 760 (excellent). He then "tweaked" the numbers and offered me a payment of some sort and again I asked what the interest rate was and would not disclose that to me. in addition, I was being asked for a deposit even though I was trading in my car for supposedly $3K, that what they offered me. He was incessant in me putting down $ and even told me that it was the reason why the interest was so high. I disagreed. The pressure of putting $ down was so intense that I was asked if I had a credit card. I walked out. Days later, after voicing my concerns with my sales person she reiterated how I needed to put $ down. What does a down payment have to to with the amount of interest you qualify for? I decided not to return and go elsewhere. I went to Huntington Honda, got a newer model of the same car, for the same price with ****% interest on a 60 mo loan, no $ down, just my trade in. In the long run, I won. However, what Riverhead put me through was unfair, uncomfortable and quite frankly, discriminatory. I am a Latino woman and I was there alone and they tried to take advantage of that, thinking that I wasn't smart enough to know better. Shame on them. I will take every opportunity I can to let people know about how minority woman are treated there.

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