ComplaintsforAshley Management Corporation

• Initial Complaint

  03/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My fiancé and I applied to Townhomes at Pleasant Meadows on March 12th, 2024. I had been communicating with the complex prior to applying and did all the necessary things to apply. The same day, I received a called from Lucy (office secretary I believe?) that we were approved for the apartment, she gave us our specific move in date for a few weeks later, told us we passed the income AND credit check, processed our security deposit right over the phone with me & said they would be in contact in a week or two when my lease was ready to be signed. An hour later, I received a phone call back from Lucy stating that actually our credit verification did not pass and unfortunately we were no longer approved for the apartment. WHAT? You call an verify all of my infomation and credit check then an hour later, our credit is no longer approved? After taking a security deposit? After many protests, I FINALLY got Lucy to transfer me to the office manager.. Sandra. Completely and utterly rude from the start. She said they approved it and then corporate called back and flagged items on our credit. I had explained our very unfortunate situation around moving, our landlord was selling our single family home we had been in for years and have been taking steps to pay off all our debt before purchasing a house. I explained this situation to her and that I could provide documentation from my BANK and CREDIT COMPANIES with proof of payment for anything that still had not updated on her credit report. She said I could 'try' to submit them and she would talk to corporate (yeah right) and see if their was a 'small chance i could be reconsidered'. I also told Sandra, our mother (who visits from out of town often and always stays at our house) would be willing to co-sign the lease. She said absolutely not that was not allowed... even though i could have submitted an application with a co-signer initially. I spent hours collecting bank statements, proof of payment, etc and complied the email to Sandra. She answered back within less than a day and said "corporate said we can't make any exceptions due to fair housing". This company does not abide by housing laws whatsoever, approved my application and denied it an hour later after I paid the security deposit. I need immediate resolution to this terrible issue.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I was the guarantor for an apartment under Ashley Management. My son and his roommate moved out 8/31/2023. We arranged to have someone from the apartment complex inspect the apartment prior to our turning in the keys as we now live in Louisville, KY. The maintenance gentleman who came to inspect the apartment (Pete) inspected the apartment on all floors and all rooms. He informed us that the bedroom blinds would need to be replaced in both bedrooms (on 2nd floor) and he also let us know that the bathtub looked "dirty" and may incur a charge. He inspected the carpet both downstairs and upstairs as well as the linoleum floors in the entry, kitchen, and both bathrooms. I received a check for $310 out of our deposit of $1,095 with a detailed listing of all deductions (Move out Statement) from the deductible which now included carpet replacement for downstairs, carpet repair for upstairs, and replacement of the linoleum floor in the kitchen. I was told by the apartment complex office that a 2nd maintenance gentleman made the corrections upon his inspection (John H******). This does not seem legitimate as I made every effort to clean and prepare the apartment for this inspection. In addition, this money was in their possession from 2020 and no interest was included (should have been in an escrow account w/ interest). I am looking for $784.69 plus interest.

  Business response

  09/29/2023

  To Whom it may Concern:Thank you for taking the time to read this response. I am responding to the letter we received dated September 22,2023 Code # ********-***** (Complaint ID #********).We have spoken to our maintenance men, our property manager, and we also have reviewed the file, and we feel the charges are warranted and justified.1) Our maintenance man "Pete? did a pre inspection walk through on 08/31/2023, when the resident called the office representing, they had everything out, the unit was vacant, cleaned, and ready for inspection (Peter did a pre-moveout inspection since the Maintenance Superintendent was not available and off the property at that time). Peter said he did let the resident and the co-signer of the resident that this was not a final move out inspection. The final inspection will be performed by John tomorrow morning. Peter did mention a few thing she saw that they probably would be charged for.2) The following morning, September 1,2023 a final inspection was performed by Our Maintenance Superintendent "John" and at that time there were other charges assessed due to damages, which was outlined in a move out inspection by the Maintenance Superintendent.tie do have photos, as well as invoices uploaded and attached to the residents file that we can share with you if you would like to review them.Respectfully,N H*****Dannybrook Apartments Community Manager

  Customer response

  09/29/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like to see before pictures and after pictures for the carpet in the downstairs and upstairs as I would argue that the carpet when Kyle and Julian moved in was not in good condition (even though it was only a year old). In addition, the kitchen flooring was also not in good shape when they moved in and they did not cause any damage to the kitchen flooring. I could potentially agree to the charges for the tub, blinds, and carpeting, but I do NOT agree to the kitchen floor replacement on the moveout statement!  Also, I would like to know about the interest on the $ that was in escrow for 3 years??  Regards, ***** ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩