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Find a Location

Excell Auto Sales has 1 locations, listed below.

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    Business ProfileforExcell Auto Sales

    Car Dealers

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 West Ridge Rd, Rochester, NY 14615
    BBB File Opened:
    10/30/2020
    Business Management
    • Customer Service, Company Contact
    Contact Information

    Customer Contact

    • Customer Service, Company Contact
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
         On Aug 18, 2023 I purchased a 2014 *** *******. -2000 down, on Aug 24, 2023 a wk after purchasing the check engine light went on: The dealership has refused to fix all the problems. I took the vehicle to **** **** where they did a diagnoses test "there were 3 codes.. I also have text messages from dealership saying they will not fix.. Although they said through text, they would turn light off. I contacted the bank because of this problem as well a numerous texts messages from dealer tht I felt uncomfortable with. The bank has asked me to send the text through email which I did the bank also said tht its under investigation I have make all monthly payments but since the date purchased nothing has been done. The light remains on and the vehicle runs bad.

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Reinaa R

    1 star

    04/02/2024

    Sold me 2012 *** ******* that had a bad catalytic converter that the owner ANDY did not disclose. I left the dealership with the vehicle and within 2 days the engine light was there. I contacted Andy and he told me to bring it back to the dealership so the mechanic can take a look. Well I ended up taking it to **** **** after i got off the phone with Andy and the reader said it needed a catalytic converter so I had **** **** print out the diagnostics sheet for me to provide to the mechanic. the next day when I went to the dealership and the mechanic lady tells me I just need a new gas cap and that she will order one, I then showed her the diagnostics paper ******** was so nice to provide me. The lady asked if I mind if she puts the paper in my chart to show Andy when he comes in on Monday I said sure (biggest mistake) Well I went to advance auto parts and got a gas cap for $11 bucks myself and of course that didn’t fix it. So I contacted Andy told him I bought a gas cap and the engine light is still on and he all of a sudden could not remember me or the car he sold me and asked if he could call me when he gets back in the office. I said sure that’s fine. I had a 30 day warranty on my vehicle and for the entire month I spoke on the phone with Andy he did not know who I was and what car I was talking about. When my 30 day warranty was up, Andy miraculously remembered me because I called him and was so beyond fed up, I demanded he look at my car and give me answers on when he can fix the issue and he responded by cussing me out telling me he is refusing to perform any repair(s) and he is not willing to honor my 30 days even though he is the one who pushed it out by always telling me he didn’t know who I was and that he’d call me back when he was in the office and then he blocked my number. DO NOT DO BUSINESS WITH EXCELL AUTO SALES. I am filing a lawsuit against this Andy guy.

    Local BBB

    BBB of Upstate New York

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