Business ProfileforJames Cars of Greece

My husband and I responded to a promotional mailer that had a scratch off with a selection of four prizes to be one. According to the large pictures and directions, the three symbols we matched on the scratch off indicated we won a cash prize of $5,000. The fine print on the mailer is very clear- 3 matching symbols only guarantees that you’ve won a prize, not which prize has actually been won. The confirmation code at the top of the mailer is actually what determines the prize you’ve won. We called the phone number on the mailer to investigate further and ask whether or not our matching symbols, in conjunction with our PIN code, did in fact indicate a winning prize of $5,000. We specifically stated that it appeared like we may have won the cash prize of $5,000 and were asked for the PIN code. Once we gave the code, the lady on the phone said “yes, congratulations! You’ve won!” We were then asked about an anticipated time we might come to claim our prize and told to bring the mailer and identification. We stated we would come as soon as possible. We left our home with the necessary documents and headed for the dealership immediately. Upon arrival at the dealership, we were met by a male salesperson at the front door who told us that all the mailers were the same and our code did not in fact correlate to the $5,000 prize. We were very confused since we had even taken the time to call and confirm the PIN code via the phone number listed on the mailer. The salesman laughed and said “it got you in the door, didn’t it?” Had we not received confirmation over the phone that indeed we won the $5,000 prize, I would brush off these blatantly misleading, predatory business and advertising tactics. However, since we were given this verbal confirmation over the phone and asked to come in, then only met with smug condescension and an attempt to sell us a car, we would like for the business to retract the misleading mailers and honor the prize initially confirmed over the phone