Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday (2-23-2025) I found an ad being ran by James Mitsubishi of Greece advertising a “Spin-to-win” event with “no purchase necessary” and “guaranteed prize”. I clicked their ad, gave them my phone number and name and spun and won $250! Great right? I sent the link to my husband and our friends and lo and behold we all won $250! We drove across town to our appointment we had to schedule to pick it up. The dealership pressured us non stop to trade in our car or to purchase a vehicle and when they finally figured out we aren’t going to be doing either, they pushed us along and didn’t honor our $250 prize and instead gave us $20. I asked why the ad is incorrect and I was just repeatedly told “the ad is correct” and “congratulations on your no-purchase necessary win”…. Sooo I guess what I’m wondering is does everyone who spins wins $250? But nobody actually gets the $250? I started digging and found that people had been commenting that the only winners that were being posted were people who worked at the dealership / sales associates. I commented and reviewed their ******** page and shared my experience looking for answers and the ******** page for the dealership blocked me and my husband. So no explanation, no reasoning, just a straight up scam and they want to silence me from letting people know about it. I would like the other $230 that I’m owed if this isn’t a scam because otherwise it completely and utterly is and this ad needs to be checked.

  Business Response

  Date: 02/25/2025

  At James Mitsubishi of Greece, we take customer concerns seriously and appreciate the opportunity to clarify our Spin-to-Win event. We want to ensure that our promotional events are fair, transparent, and compliant with all regulations. Below are some key points reg***ing our recent promotion:Employee Eligibility: Dealership employees are not eligible to participate or win any prizes. We encourage transparency in our giveaways.Multiple Winners: We have had multiple winners throughout the contest, and our records reflect various prize distributions to participants who followed the outlined process.Prize Distribution Process: Each participant is assigned a number when they spin. That number is then entered into the prize cash box, which determines the exact prize amount. The process is regulated to ensure fairness, and all prizes are insured and in compliance with New York state laws.Guaranteed Prize: Every participant is guaranteed to win a prize, and the value is determined through the structured process mentioned above. While some participants win higher-value prizes, others receive different denominations, all of which align with the advertised promotion.We understand that there may be some confusion or frustration reg***ing the prize amounts, and we are happy to review any concerns in detail. However, our event was conducted in accordance with the rules and regulations in place. If you have any further questions, we encourage you to reach out to us directly.James Mitsubishi of Greece remains committed to providing an excellent customer experience and appreciates all feedback.Aaron W***General ManagerJames Mitsubishi of Greece******************

• Initial Complaint

  Date:12/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11, I received a deceptive mailer from James Mitsubishi which included a lottery-style pull tab ticket that clearly asserted I’d won $1,000 cash. I carefully read the fine print since I was skeptical, but there were no “outs” I could identify. All I had to do to collect was show up to the dealer. I was still sufficiently skeptical that I called the dealer to ask for confirmation, which they provided and said I just had to come down to in person. I made the 45 minute roundtrip drive only to learn that the ticket didn’t mean anything and I hadn’t in fact won anything more than a cheap, mass-produced “smart watch” that others suckered into the promotion also received. Reading through reviews, it’s clear they do this often and don’t care one lick about their deceptive practices, locating them just on this side of illegal. While it would be nice for them to get customers the old-fashioned way—by providing reliable goods and services at a reasonable price—I don’t expect this bird to change the color of its feathers. I’m just hopeful others will see this and save themselves the mileage and aggravation.

  Business Response

  Date: 12/16/2024

  Thank you for sharing your feedback regarding our recent promotional mailer. At James Mitsubishi, we value our customers’ input and welcome the opportunity to clarify how our promotions work.
  The mailer you received included detailed terms and conditions, which state that prize winners are determined by matching the serial number on the mailer to the prize board located at the dealership. The matching symbols on the ticket are not associated with any particular prize. If no prize is won, participants receive a smart watch as a token of appreciation for visiting.
  To ensure fairness and credibility, all prizes in our promotions are insured, and over the years, we have awarded many larger prizes to participants. These promotions are designed to generate excitement and provide an opportunity to introduce customers to our dealership’s offerings.
  We understand the effort it takes to visit the dealership and appreciate your participation. If you have further questions or would like to discuss this matter further, we encourage you to contact us directly at James Mitsubishi of Greece or email me.
  Thank you again for your feedback. We hope to have the chance to serve you in the future.
  Sincerely,
  Aaron W***
  General Manager
  James Mitsubishi of Greece
  

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2024 i went to 3800 west ridge road to look for a vehicle. my specks for the vehicle were it could not be too low to the ground due to a medical condition. an employee drove the vehicle to my residence and i did not get in the vehicle for two days, i called the dealership and was told they would get me into something suitable, but the person who handled that was not there at the time. after giving the dealership time to call me back i stopped in on 10/18/2024 to go over getting a different vehicle, i was told the person was only there on weekdays i asked for their corporate information and wasn't given it, i explained that there were no fog lights and it was a necessity for me to have remote starting put on the car, i was told they couldn't help me then so i left. I stopped back again on 10/25/2024 and was talking to a person who said they were the finance manager, but he didn't have a card or he would not give his name. he told Rob M***** to grab a different vehicle off the lot for me to look at while waiting this person continued talking to me and i went deeper into how cumbersome the car that his employee drove to my house was and he told me that i would have to give him the car back plus six thousand dollars. I let him know that was not happening, i also explained that i believed that he must have commited some type of fraud, and he told me to get the (F) out of his store then started searching for something which i thought was a weapon, i explained that i did not drive the car off his lot or give him a penny towards this unwanted car and was not going to, by that time the employee had drove up to the front with the car which would be suitable. but i was on my way out.

  Business Response

  Date: 10/30/2024

  Better Business Bureau
  
  
  Re: Response to Customer Concern complaint ID ********
  Dear Better Business Bureau,
  We are writing to address the concerns raised by Mr. ***** ****** regarding his recent experience with our dealership, located at 3800 West Ridge Road, on October 11, 2024.
  Mr. ****** came to our dealership on October 11, selected a vehicle, and agreed to proceed with the purchase. To make the process more convenient, our employee, Rob, delivered the vehicle directly to Mr. ******’s residence.
  Once a new vehicle is purchased and driven, it is titled in the customer’s name, resulting in immediate depreciation and an inability to resell it as a new vehicle. Consequently, this vehicle has now depreciated by thousands of dollars. Due to Mr. ******’s credit and ability to afford payments without a substantial down payment, getting him into another vehicle would not be possible.
  It is our goal to provide all customers with vehicles that meet their specifications and needs. Thank you for allowing us the opportunity to address this matter. Should you have any further questions, please do not hesitate to reach out.
  Sincerely,
  
  Aaron W***
  General Manager
  James Mitsubishi of Greece
  
  
  
  

• Initial Complaint

  Date:06/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I responded to a promotional mailer that had a scratch off with a selection of four prizes to be one. According to the large pictures and directions, the three symbols we matched on the scratch off indicated we won a cash prize of $5,000. The fine print on the mailer is very clear- 3 matching symbols only guarantees that you’ve won a prize, not which prize has actually been won. The confirmation code at the top of the mailer is actually what determines the prize you’ve won. We called the phone number on the mailer to investigate further and ask whether or not our matching symbols, in conjunction with our PIN code, did in fact indicate a winning prize of $5,000. We specifically stated that it appeared like we may have won the cash prize of $5,000 and were asked for the PIN code. Once we gave the code, the lady on the phone said “yes, congratulations! You’ve won!” We were then asked about an anticipated time we might come to claim our prize and told to bring the mailer and identification. We stated we would come as soon as possible. We left our home with the necessary documents and headed for the dealership immediately. Upon arrival at the dealership, we were met by a male salesperson at the front door who told us that all the mailers were the same and our code did not in fact correlate to the $5,000 prize. We were very confused since we had even taken the time to call and confirm the PIN code via the phone number listed on the mailer. The salesman laughed and said “it got you in the door, didn’t it?” Had we not received confirmation over the phone that indeed we won the $5,000 prize, I would brush off these blatantly misleading, predatory business and advertising tactics. However, since we were given this verbal confirmation over the phone and asked to come in, then only met with smug condescension and an attempt to sell us a car, we would like for the business to retract the misleading mailers and honor the prize initially confirmed over the phone

  Business Response

  Date: 06/25/2024

  Dear ***** ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and frustration caused by your recent experience with our promotional mailer.
  At James Mitsubishi of Greece, we strive to create engaging promotions that provide value to our customers. The process for determining the prize may have been confusing, and we regret any misunderstanding that resulted from this.
  Our promotional mailers are designed to generate interest and encourage visits to our dealership, and while we do include large cash prizes, these are subject to specific terms and conditions as stated in the mail piece. The three matching symbols on the scratch-off card do guarantee a prize, but the specific prize won is determined by the confirmation code at the top of the mailer, not by the matching symbols alone.
  Regarding your phone call, we apologize for any miscommunication that occurred. The people that answer the phone do not have access to the numbers of exact prizes. Only access to verify it is a valid winning number. Our intention is never to mislead our customers, and we are investigating this matter to understand what went wrong. We will ensure our team is reminded of the correct procedures to prevent similar issues in the future.
  We assure you that all advertised prizes, including the $5,000 cash prize, have been distributed in accordance with the promotion's rules and are insured. However, not every mailer will result in winning one of the larger prizes. We regret that your visit to our dealership did not meet your expectations, and we apologize for any perceived condescension or unprofessional behavior by our staff. This is not reflective of the standards we hold ourselves to.
  We value your feedback.
  Thank you for your understanding and for giving us the opportunity to improve our services.
  Sincerely,
  Aaron W***
  General Manager
  James Mitsubishi of Greece

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just bought the car… The AC does not work… On the website it was listed for roughly 18,000… They charge me 23,000… I’m guessing they thought it was another car… But when I look at the Vin number on the website and the Vin number on my car it was supposed to be sold to me at 18,000… I just want the difference to be taken off or paid to my loan … The manager refused to see the problem with the false advertisement… I’m ready to take this to court just before that I wanted to see if you guys were able to pay me the difference…

  Business Response

  Date: 05/22/2024

  Dear BBB, We appreciate the opportunity to address the concerns raised by ******** ******* regarding her recent vehicle purchase from James Mitsubishi of Greece. Ms. ******* stated that she saw the vehicle listed online for $17,931. As her documentation shows, the price she referred to includes specific promotional details, including a $2,000 additional discount contingent upon trading in a vehicle that meets certain criteria.Our sales price for the vehicle was $22,131. Ms. ******* did not qualify for the $2,000 trade-in discount, resulting in an adjusted price of $20,131. However, we provided her with a check for $1,831 after the sale was finalized and offered her an additional $500 over-allowance on her trade-in vehicle. This effectively brought the final amount to $17,800. Given these factors, we believe we have acted fairly and transparently in this transaction. We consider this matter resolved and are confident that we have provided Ms. ******* with a satisfactory and honest deal. Sincerely,  Aaron W***General Manager James Mitsubishi of Greece ******************

• Initial Complaint

  Date:03/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     WAs talked into and lyed about daily interest ??my loan how much car was added a 4 year of fixing insurance without knowledge also. Was told to be quit the whole time they made a aggreement with one **** ********l about lone. Said they could refinana me with their people and get me better rate & payments. I told them from the start I could afford - 250 to 300 a month only. They said get proof of work & SS. Then told me I don't need them anymore. no money down & I transferred my own insurance & plates.

• Initial Complaint

  Date:09/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealer Jame Mitsubishi about trading my 2019 **** ******** *** and buying a  ******* - *****. I look them over and the price was 29,600 dollars. I sat with a salesperson, they came couple time and we verbally talked about 500.00 to 560.00 a month payment. We left and he told my wife had to sign because my credit score was too low. No paperwork was ever given to me this was a Monday or a Tuesday on Wednesday I went to the dealer and said I could come in Friday AM. On Friday I went to the dealer. They had the car ready to go. The salesman told me to drive the new car home & he followed me with my ****. At my house he called someone and we signed on an electronic pad my wife first then I signed the electronic pad. The salesperson said paperwork would come in the mail. The only mail we got was from the finance people. Around Aug 15 or 16. The next day I went to take the car back and they said I signed the contract and leave.

• Initial Complaint

  Date:05/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into the dealership because I thought I won a cash prize from a mailing. I srtated u did not want a car nor was I looking to buy at this point cause I’m working on my credit. They ran my credit without my permission. I only found out because several banks denied me credit on a 30000 vehicle. They said they would tell the credit bureau it was a mistake. This was no mistake and was done without my knowledge. I have filed a police report. Basically they stole my identity to try and get a loan in my name without permission.

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 15, 2022, I went to James Cars Mitsubishi in Greece, NY to co-sign a car loan for my daughter through *** Credit Union. While there signing the papers to do so, I saw that the sales rep that assisted us, Brian G****** (there was another man as well, but his name escapes me) was having me sign where it said 'owner' on a couple of different forms. When I brought it up, I was told that it was how the paperwork worked, and it didn't really mean anything. I skeptically believed him. My daughter was able to get the car insurance in her name in order to get the car, so we thought that everything was ok. About a week later, my daughter attempted to open an *** online account for payments, and she was told that there was no open account in her name. When we called *** together, I was told that the sole account for this loan was in my name, not my daughters. I attempted to call James Cars then, with no one answering the phones. Shortly thereafter, I received the car title and registration, both in my name and not my daughter's name. By this point, my daughter and I had both tried to call James Cars several times, with no answer. I finally left a voicemail message, roughly in mid December, but had to leave it on a general sales mailbox with my name, and a minute version of the story and asked for someone to call me back. I have not received a call back. I was lied to when filling out the paperwork, and was scammed in order to buy the vehicle. I would NOT have signed any paperwork saying I was the owner had I known this was not "just how the paperwork was". I appreciate any assistance with this that I can get. If my daughter was unable to get this car in her name with me as a co-signer, we were NEVER told this, or given any other options. I would like to have all of the vehicle information put into my daughter's name, not mine, or at least both of ours, so my daughter has access and rights to this vehicle.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to the dealer i wanted to traid the car in for somthing better payments and cheaper not to drag it out he was in the car when i test drive it there was things wrong whith it he said he will get it fix i brought it back the next day i told him there was more things with the car so he took the car i brought to trade i gave him the keys he had me follow him while he drive off the lot he tells me wear he at so i go to him i tell him i need my places so take the place and take him back to the dealer i told him from jump no two payments then he say the other car he took from me the bank just going to send it to a aution and it 40 points off my credit then i go back the 3 day and talk to the manger he said he do whatever but he not taking it back and iam stuck with it

  Business Response

  Date: 10/12/2022

  To Whom it may concern: On 9/19/2022 ****** ******* visited James ********** of Greece to purchase a pre-owned vehicle. At this time Mr. ******* purchased a 2017 ***** ******* *******. Shortly after taking delivery of his new vehicle (within 1-2 days) Mr. ******* visited our service department stating that he was hearing a "squeaking" noise coming from the brakes. We performed an inspection of the brakes and determined that the front brake pads were making noise and needed to be adjusted. The break pads were removed from the vehicle and all of the surfaces were cleaned before being reassembled. The vehicle was then road tested by our Technician and it was determined that adjusting the brakes had solved the issue. To the best of my knowledge Mr. ******* was happy and fully satisfied at this time. Mr. ******* and his family are valued customers of James ********** of Greece. They have purchased several vehicles from our business. If Mr. ******* experiences and further issues with this vehicle he can bring the vehicle directly to the service department or call General Manager Tom B***** directly on his cell-phone ************* Due to how recently Mr. ******* purchased this vehicle we will make every effort to solve any issues with his new vehicle free of charge. Thank you for your work on this matter.