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Business Profileforfairyseason.com
Current Alerts For This Business
BBB attempted to contact fairyseason.com on July 2, July 13, and July 29, 2020 regarding a high volume and what we consider to be a pattern of serious complaints.
BBB complaints allege items being ordered 3 months ago that are never received and when consumers email business are told they cannot give refunds. Other complaints allege the products are not of good quality, but the company will not accept returns per their return policy. BBB has also received complaints that the items received are not as advertised on the website, they are unable to return the products for a refund.
BBB notified fairyseason.com about the pattern of complaints and asked the
business to voluntarily cooperate by providing a written response that outlines
steps it would take to avoid similar complaints in the future
As of August 6, 2020, fairyseason.com has not responded regarding the pattern of complaints. BBB has concerns about fairyseason.com’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
At-a-glance
Related Categories
Business Details
- Location of This Business
- No address Listed, Rochester, NY 14616
- BBB File Opened:
- 1/23/2017
- Years in Business:
- 12
- Business Started:
- 5/2/2012
- Alternate Business Name
- bellelily.com
- Belle Lily
- Fairy Season
- Business Management
- Lin Yuna, Company Contact
- Contact Information
Customer Contact
- Lin Yuna, Company Contact
- Additional Contact Information
Email Addresses
- Primary
- Complaint
Customer Complaints
73 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
56 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Victoria R
11/30/2023
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