Complaints

This profile includes complaints for Bounce AI Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bounce AI Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bounce AI Inc.

  333 Metro Park Ste S205 Rochester, NY 14623-2632

  
• 

  Bounce AI Inc.

  3349 Monroe Ave Ste 331 Rochester, NY 14618-5513

  
• 

  Bounce AI Inc.

  2850 Clover St Ste 3 Pittsford, NY 14534-1755

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***** ******** **** I do not have a contract with Bounce Ai Inc. They did not provide me with the original contract as requested. I have attached the validation letter I sent to Bounce AI Inc. on 3/20/2025.

  

  Business Response

  Date: 05/29/2025

  Dear ******** *****,We appreciate you reaching out to us via the Better Business Bureau regarding your concerns  about our collection attempts. I’d like to preface our response by stating that it is our sincere  desire to positively engage with complainants to address their concerns in a fair and practical  way. We treat all allegations of misconduct with the utmost importance and all such matters are  thoroughly investigated.  In your complaint, you allege that you are not liable for this debt and you have not signed anything with Bounce AI. Please note that Bounce AI, Inc is a collection agency that was retained by ***** ********* *** to recover this debt. The underlying account was established pursuant to a ***** Deposit  Residential Tenant Bond opened with ***** ********* ***.on 10/6/2023. ***** reviewed the claim  of lease abandonment submitted and compared it to the lease agreement and bond contract to  determine what was payable. Per the terms of the agreement, ***** was obligated to pay the claimed amount on your behalf. For your records, please find the name and address of the original creditor below: ***** ********* ***  *** ****** ******* ******* **** *** ***** ******* We have reviewed the records for your account and can confirm the following details: Policy number: *******************Community address: ****** *****Obligor Social Security Number: ***********Obligor Date of birth: ********* Bond origination date: 10/6/2023 Move out date: 3/1/2024 Claim received date: 5/11/2024 Charge off date: 9/6/2024 Amount of claim: $1,420.00 Current balance: $1,420.00 To further substantiate this debt, we have attached copies of your original account documents and evidence of charges for your review. If, after reviewing the provided documents, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process (*********************) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of thePolice Report. These documents can be emailed to ***************************. Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET Mon-Fri, or via email at ************************* Sincerely, Compliance Department

  Customer Answer

  Date: 05/29/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.     I am requesting verification of your legal authority to collect this alleged debt on behalf of ***** ********* **** Pursuant to my rights under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692g(b), I formally request that you provide:  Written proof of assignment, authorization, or other legal agreement that grants Bounce AI, Inc. the right to collect on behalf of ***** ********* **** for this specific account. Until such documentation is provided, I do not recognize your authority to collect on this debt, and I respectfully request that you cease all collection efforts and refrain from reporting this account to any consumer reporting agency, or remove it if already reported.  Regards, ******** *****

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I may be a victim of identity theft. I recently received my credit report and found these fraudulent accounts that I never opened, a number of unknown addresses, inquiries I never authorized and variations of my name like ******** *****, ******** * ********, ***************** My information may have been a part of a data breach as the occurrence has only been happening for these past years. I also found this account that I believe not mine: Acct name: BOUNCE AI (Original Creditor: ** ***** ***) acct no. ************ date opened 07/22/2024 balance $331.00 I am not liable for this debt and I do not have a contract with: Company: BOUNCE AI Address: **** ****** ****** ***** * ********** ** ***** *** *** ***** ********  Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at **** ****** *** ******* ***** ** ********** and email at **************************. I need a response from the company.

  

  Business Response

  Date: 05/28/2025

  Dear ********,This notice is to inform you that we have concluded our investigation and determined that your dispute claim is legitimate.  As a result, and in accordance with our internal policies: we will cease all collection efforts regarding the specific debt mentioned above; and if your debt was reported to the credit bureaus, we will have it deleted (this may take up to 60 days).  If you have any questions or additional concerns please email us at [email protected] or call us at ************ between the hours of 8:30am - 5:00pm ET, Mon-Fri.

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable with this debt with ***** ******** ***. I do not have a contract with Bounce AI, Inc., they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 05/12/2025

  Attached is the letter I originally sent to the collection agency requesting validation of the alleged debt and the original contract. I did not receive a response from them, which is the basis for my complaint.  While my letter was dated April 23, 2025, I have already received a response from the credit bureaus indicating that the collection agency verified the account as mine. This shows they received my request, yet they still have not provided me with the original contract or proper validation of the alleged debt as required under the law. 

  

  Business Response

  Date: 05/13/2025

  Response to ComplaintDear ******* *****,We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you allege that you are not liable for this debt and you have not signed anything with Bounce AI. Please note that Bounce AI, Inc is a collection agency that was retained by ***** ********* *** to recover this debt. The underlying account was established pursuant to a ***** ******* Residential Tenant Bond opened with ***** ********* *** which was used to help secure your tenancy at **** *****. ***** reviewed the claim of lease abandonment submitted and  compared it to the lease agreement and bond contract to determine what was payable. Per the terms of the agreement, ***** was obligated to pay the claimed amount on your behalf. For your records, please find the name and address of the original creditor below: ***** ********* ****** ****** ******* ******* **** *** ***** ******* We have reviewed the records for your account and can confirm the following details:Policy number: ******************* Community address: **** ***** Obligor Social Security Number: *********** Bond origination date:8/13/2022 Move out date: 7/10/2023 Claim received date: 10/16/2023 Claim paid date: 4/24/2024 Amount of claim: $500.00 Current balance: $500.00 To further substantiate this debt, we have attached copies of your original account documents and evidence of charges for your review. If, after reviewing the provided documents, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process (*********************) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of the Police Report. These documents can be emailed to **************************** Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET Mon-Fri, or via email at ************************. Sincerely, Compliance Department

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly don’t get why BOUNCE AI INC is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: ******** Amount Disputed: $2838

  

  Business Response

  Date: 05/12/2025

  Dear ********* ******, We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you allege that you are not liable for this debt and you have not signed anything with Bounce AI. You also claim to have made a formal request for the original application and we have not provided the requested documentation. Please note that Bounce AI, Inc is a collection agency that was retained by ***** ********* *** to recover this debt. The underlying account was established pursuant to a ***** *******Residential Tenant Bond opened with ***** ********* *** which was used to help secure your tenancy at T** ****. When you moved out due to being evicted, there were unpaid charges and so T** **** submitted a claim to ***** on 03/12/2024 in the amount of $2,838.00. ***** reviewed the claim submitted and compared it to your lease agreement and bond contract to determine that it was payable on 3/14/2024. For your records, please find the name and address of the original creditor below: ***** ********* ****** ****** ******* ******* **** *** ***** ******* We have reviewed the records for your account and can confirm the following details: Policy number: *******************Community address: *** ****Obligor Social Security Number: *********** Bond origination date: 12/1/2022 Move out date: 08/31/2023 Claim received date: 03/12/2024 Claim paid date: 3/14/2024 Amount of claim: $2,838.00 Current balance: $2,838.00 To further substantiate this debt, we have included copies of your original account documents for your review. If you believe this debt resulted from identity theft, there are a few items we will need in order to initiate an investigation. You will need to complete the FTC Identity Theft process (*********************) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of the Police Report. These documents can be emailed to ***************************.Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pmET Mon-Fri, or via email at ************************* Sincerely, Compliance Department 

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***** ***, I do not have a contract with BOUNCE AI, they did not provide me with the original contract as i requested. Opened date: 7/22/2024 Account number: ************ High credit: $661 Correction to my credit report. I demand this account be removed from my credit report

  

  Business Response

  Date: 04/30/2025

  Response to Complaint Dear ******* ******,We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you allege that you are not liable for this debt and you have not signed a contract with Bounce AI. For clarification, please note that Bounce AI, Inc is a collection agency that was retained by **** ********** *** to recover this debt from a Retail Installment Loan that was issued on 7/12/2019. Your account remained active with ***** until it first went delinquent and 8/27/2019 and was charged off on 11/25/2019 due to non-payment with a balance of $661.50. For your records, please find the name and address of the original creditor below: ****** ******** ***** ****** ****** ***** *** *** ****** ** *****  We have reviewed the records for your account and can confirm the following details:Obligor Social Security Number: ***********Obligor date of birth: 5/20/1974 Date of last payment: 8/9/2019 Last payment amount: $147.01 Date of charge off: 11/25/2019 Balance at charge off: $661.50 Current balance: $661.50 We are attaching a copy of the Retail Installment Contract Master Agreement to this response. Please refer to page 4, under the section titled “Assignment,” which states: “We may transfer any or all of our rights under this Master Agreement or any Subsequent Agreement at any time without your consent. You may not transfer your obligations under this Master Agreement or any Subsequent Agreement without our consent.” To further substantiate this debt, we have attached copies of your original account documents and evidence of charges for your review. If, after reviewing the provided documents, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process *********************** and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of the Police Report. These documents can be emailed to **************************** Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET Mon-Fri, or via email at ************************* Sincerely, Compliance Department

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly don’t get why BOUNCE AI INC is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: ******** Amount Disputed: $849

  

  Business Response

  Date: 04/17/2025

  We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you claim that you do not recognize this debt and request verification.You are also requesting that this be removed from your credit report. For clarification, please note that Bounce AI, Inc is a collection agency that was retained by **** *********, *** to recover this debt from Retail Installment Loans that were issued on 1/29/2021. Your account remained active with Zebit until it first went delinquent on 3/2/2021 and was charged off on 5/31/2021 due to non-payment with a balance of $849.60. For your records, please find the name and address of the original creditor below: ****** **** **** ***** ****** ****** ***** *** *** ****** ** *****We have reviewed the records for your account and can confirm the following details: Obligor Social Security Number* *********** Obligor date of birth: ******** Date of last payment: 2/16/2021 Last payment amount: $212.40 Date of charge off: 5/31/2021 Balance at charge off: $849.60 Current balance: $849.60 For your records, please find a copy of the retail installment contract purchase agreement that was electronically signed by you. If, after reviewing the provided documents, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process (*********************) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of the Police Report. These documents can be emailed to [email protected]. Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET, or via email at *************************

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with BOUNCE AI Power and I do not recall or have contract with ** ***** ***** ********** ** ***

  

  Business Response

  Date: 04/16/2025

  Response to Complaint Dear ****** ********, We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you allege that :? You are not liable for a debt with ***** *****; ? You do not have a contract with ***** ***** For clarification, please note that the underlying account, which is the subject of this complaint, was established pursuant to a Personal Loan with ***** *****, Originated By ******* *********** that was issued on 7/13/2022. Your account remained active with ***** ***** and payments were being made until it first went delinquent on 1/25/2023 and was then charged off on 4/25/2023 due to non-payment with a balance of $19,052.96. On 11/25/2024, Bounce AI, Inc purchased all rights, title and interest to this debt from ***** *****. Please find the name and address of the original creditor below: ***** *****, Originated By ******* ****** ******* *** ****** ***** ** ***** ****** ******** ** *****  We have reviewed the records for your account and can confirm the following details: Obligor Social Security Number: ***********Obligor date of birth: **********Date of last payment: 11/22/2022 Amount of last payment: $667.63 Principal balance at charge off: $18,124.10 Date of charge off: 4/25/2023 Total charge off interest: +$928.86 Total fees since charge off: + $0.00 Total credits/payments since charge off: - $0.00 Current balance:$19,052.96 To further substantiate this debt, we have attached a copy of your original account documents for your review. If, after reviewing the provided document, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process (*********************) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of the Police Report. These documents can be emailed to ****************************Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET, or via email at ************************* Sincerely, Compliance Department ************************

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is conducting illegal credit practices on my credit report. They bought an account that was over 7 years old and are reporting it as brand new dept on my credit account.

  

  Business Response

  Date: 04/17/2025

  Dear ******* ******, We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you claim we are incorrectly reporting on your credit report. For clarification, please note that Bounce AI, Inc is a collection agency that was retained by ****** *** to recover this debt from a Retail Installment Loan that was issued on 10/31/2019. Your account remained active with ****** *** until it first went delinquent on 8/3/2021 and was then charged off on 11/1/2021 due to non-payment with a balance of $253.20. For your records, please find the name and address of the original creditor below: ****** ***. **** ***** ****** ****** ***** *** *** ****** ** *****We have reviewed the records for your account and can confirm the following details: Obligor Social Security Number: ***********Obligor date of birth: ********** Open date: 10/31/2019 Balance at charge off: $253.20 Date of charge off: 11/1/2019 Current balance: $253.20 To further substantiate this debt, please find copies of your original account documents attached for your review. If, after reviewing the provided documents, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process (*********************) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of the Police Report. These documents can be emailed to ***************************. Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET, or via email at *************************Sincerely,Compliance Department 

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly don’t get why BOUNCE AI INC is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: ******** Amount Disputed: $980

  

  Business Response

  Date: 04/14/2025

  Response to Complaint Dear ******* ********, We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you allege that you are not liable for this debt, that there is no way to prove this debt is yours and finally that because of such, you request your credit report to be updated to be deleted. For clarification, please note that Bounce AI, Inc is a collection agency that was retained by ******* ********* to recover this debt from an Installment Loan that was issued on 08/31/2021. Your account remained active with ******* ********* until it first went delinquent on 10/01/2021 and was then charged off on 10/25/2022 due to non-payment with a balance of $980.06. Shortly after your account was referred to our office, we sent you a Validation Notice by email on 08/12/2023 and by text message on 08/14/2023. We also sent you a Validation Notice by mail on 08/15/2023. For your records, please find the find the name and address of the original creditor below: ******* ********* *** ********* ***** ********** ** ***** We have reviewed the records for your account and can confirm the following details: Obligor Social Security Number: ***********Obligor date of birth: 01/21/1981 Open date: 08/31/2021 Last payment amount: $116.63 Last payment date: 10/15/2021 Balance at charge off: $980.06  Date of charge off: 10/25/2022 Current balance: $980.06 To further substantiate this debt, please find copies of your original account documents attached for your review. If, after reviewing the provided documents, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process (www.identitytheft.gov) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us a copy of the Police Report. These documents can be emailed to ***************************. Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET, or via email at ************************. Sincerely, Compliance Department [email protected] 

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Bounce ai. I do not have a contract with the collection agency, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 03/31/2025

  Attached is the letter requesting original contract from Bounce AI. Please keep in mind I have no idea who this company is and this is severely affecting my credit file. 

  

  Business Response

  Date: 04/11/2025

  Dear ***** *********, We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts. I’d like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way. We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated. In your complaint, you are requesting validation of the original contract. For clarification, please note that the underlying account, which is the subject of this complaint, was established pursuant to a Personal Loan with ***** *****, Originated By ******* ****** ***** that was issued on 2/4/2022. Your account remained active with ***** ***** and payments were being made until it first went delinquent on 7/4/2023 and was then charged off  on 10/2/2023 due to non-payment with a balance of $18,829.05. On 11/25/2024, Bounce AI, Inc  purchased all rights, title and interest to this debt from ***** *****. Please find the name and address of the original creditor below:  ***** ****** ********** ** ******* ****** ***** ** *** ****** ***** ** ***** ****** ******** ** ***** We have reviewed the records for your account and can confirm the following details: Obligor Social Security Number: ***********Obligor date of birth: ********* Date of last payment: 5/4/2023 Amount of last payment: $571.45 Principal balance at charge off: $17,280.22 Date of charge off: 10/2/2023 Total charge off interest: +$1,548.83 Total fees since charge off: + $0.00 Total credits/payments since charge off: - $0.02 Current balance:$18,829.03 To further substantiate this debt, we have attached a copy of your original account documents for your review. We would also like to advise that we sent out verification of your debt on 4/7/2025 to your email, ***************************Thank you for taking the time to raise this complaint with Bounce AI, Inc. If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET, or via email at ************************. Sincerely Compliance Department