Business ProfileforTGIB Marketing

After placing an order on the **** ****** site in late November, I received the item in December.On February1st, by email, I contacted **** ****** ****. I sent my order number along with the information that I was seeking a return of an item that had been listed in their on their website as a 90-day return.I received a return email from **** ****** **** that was very short but explained that they had looked into my concern and that their open box policy is only under a 30-day return and that there was nothing they could do about it other than, if I would like I could return it as a used item and receive a store credit.My response to them was that I was asking that they adhere to their ad, where the club I had ordered in the open boxed category listed a 90-day return guarantee. I assured them that the item that I purchased was marked 90 days new open box.Again, I received a return email saying thank you for alerting me, then mentioned several items in the open box category that we're still on the website which were not supposed to be there as they were incorrectly marked as a 90-day performance guarantee. In this email he also mentioned he would be reporting this to his listing team to correct. Again there was no offer made that would improve the return of my item.My response was that the website has very misleading information that I received when I purchased the item. For them to say that they had, by their own admission, mislabeled items in the open box category was not the fault of the customer.This was the company's mistake by mismarking the product, and the customer should not be blamed for their mistake!