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          Find a Location

          Excellus Blue Cross Blue Shield has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Excellus Blue Cross Blue Shield

              165 Court St Rochester, NY 14647-0001

            • Excellus Blue Cross Blue Shield

              171 Main Street New Paltz, NY 12561-1119

            • Excellus Blue Cross Blue Shield

              12 Rhoads Drive Utica, NY 13502

            • Excellus Blue Cross Blue Shield

              344 S Warren St Syracuse, NY 13202-2008

            Business ProfileExcellus Blue Cross Blue Shield

            Insurance Companies
            Multi Location Business

            Current Alerts For This Business

            Alert:
            Consumers have advised BBB that the Excellus Blue Cross Blue Shield phone number of 1-800-499-1275  has been "hijacked" and is being used to retrieve personal information from consumers.  Consumers have also advised BBB investigations that an online party is contacting consumers via email and offering work from home employment.  Lifetime is not offering any work from home jobs.  BBB advises consumers to file with us at bbb.org

            Contact Information

            165 Court St

            Rochester, NY 14647-0001

            Visit Website
            (585) 454-1700

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Benefit Administrative Services.

            Business Details

            This is a multi-location business.

            Find a Location

            Excellus Blue Cross Blue Shield has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Excellus Blue Cross Blue Shield

                165 Court St Rochester, NY 14647-0001

              • Excellus Blue Cross Blue Shield

                171 Main Street New Paltz, NY 12561-1119

              • Excellus Blue Cross Blue Shield

                12 Rhoads Drive Utica, NY 13502

              • Excellus Blue Cross Blue Shield

                344 S Warren St Syracuse, NY 13202-2008

              Location of This Business
              165 Court St, Rochester, NY 14647-0001
              BBB File Opened:
              1/1/1991
              Years in Business:
              89
              Business Started:
              1/1/1935
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Blue Cross Blue Shield of the Rochester Area
              • Genesee Region Home Care Association
              • Blue Cross Blue Shield of Utica-Watertown
              • Blue Cross Blue Shield of CNY
              • Lifetime Healthcare Companies
              • Excellus, Inc.
              • MedAmerica Insurance Co.
              Business Management
              • Mr. David H. Klein, CEO Lifetime Healthcare Cos.
              • Mr. Kevin Hill, Pres&COO/Excellus Health Plan
              • Mr. Zeke Duda, Sr. Exec. VP & CFO
              • Mr. Jim Redmond, VP Communications
              • Mr. David J. Mack, Corp. Relations
              • Mr. Timothy J Hill, Regulatory Compliance Dept.
              • Barb Muller, Manager of Advocacy
              • Mr. Kevin Kane, Corporate Communications Special Projects Manager
              Additional Contact Information

              Fax Numbers

              • (585) 238-3642
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/08/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              My mom ***** ******* passed away 3/18/23 she had Blue cross blue shield insurance they received a copy of her death’s certificate on 4/24/23 they were also called prior to inform them to cease the insurance as she passed away, they billed her after being informed fir aApril and again attempted ti withdraw mi at from her account in May the bc/bs policy is ************ My moms SS is *** ** ****
              Read More
              Read 3 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Elisabeth C

              02/28/2024

              Terrible dental service. My dentist referred me to a specialist for a root canal and there is noone in my area who accepts this insurance. The company is taking forever to give a pre approval so that I can try to find someone to take care of my tooth. In the meantime they say that if I get it taken care of before the pre approval I might have to just pay for it myself because they didn't approve the procedure. So I am stuck in pain with my tooth getting worse and worse while they do nothing. I have spent countless hours on the phone asking if there is anything that can be done so that I can get my tooth taken care of and they continue to talk in circles about needing the pre approval to go through before any other steps can be taken. Better off with no insurance at all that with this insurance.

              Excellus Blue Cross Blue Shield Response

              05/07/2024

              Upon receipt of your complaint, we requested and received input from **********. The input was provided by Mr. M*****, Sr. Grievance and Appeal Specialist. ********** Member Services outreached to your general dentist and requested they submit a prior authorization for the root canal to determine if the procedure would be covered under the dental plan. Their records indicate the prior authorization was received on March 18, 2024. The root canal on tooth #15 was approved on March 20, 2024, under predetermination of benefits # ************. ********** was able to locate the following participating provider: ******* Dental, *** ******* Avenue, Rochester, NY *****, ###-###-#### (Specialty Dental Care), ###-###-#### (General Dentist) ********** Member Services Department tried contacting you on March 27, 2024, and April 8, 2024, to provide you with the dental clinic information; however, there was no answer. The representative did leave a voicemail advising you to contact our Member Services Department at ###-###-#### regarding the provider listing.

              Customer Response

              06/11/2024

              Unfortunately this was done after I had to have and pay for the root canal out of pocket. The participating provider that you "approved" was also not accepting new patients. I had previously contacted them when forced to try to find a provider for myself and I informed the staff at Excellus of this fact during one of my many phone calls. I spent hours on the phone with Excellus trying to explain to them that I could not wait to have the root canal done and they just continued to tell me that there was nothing they could do. Coming back after the root canal was already performed to say that they would have covered it does not change the fact that they DID NOT COVER the root canal when it needed to be done. Dental work can not always wait and refusing to pay for it at the time it is needed or at lease reimburse after the fact is negligent and defeats the purpose of having insurance. In order to make this right Excellus needs to reimburse me for the dental work that I had to pay for out of pocket as a result of their stall tactics and negligence.

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

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