Business ProfileforGreenlight Networks LLC

I signed up for Greelight Networks, after working with a sales person at a public event. They were offering free installation. They did not provide any codes or promotions codes to me. I signed up well in advance of construction on this promise. In addition, Greelight has offered this promotion as recently as this month. I confirmed that this was a promotion they offered. I reached out to customer service in multiple ways. (1) I opened a ticket requesting a refund or credit for the $100.00 install fee. They closed my ticket without responding. (2) I speak with a person via chat on Friday Dec 8. They said a supervisor would respond. I waited until Tuesday Dec 12 to reach out again since there was no response. This time, I received the same information - that supervisors were not available and they would get back to me. This time I insisted that a resoltuin occur. They said that all discounts needed to be applied at the time of sign up. This is despite confirming the promotion, and indicating that I was told in no uncertain terms by a Greenlight employee that it was a free installation promotion. They said they could not assist - and immediately moved to asking me about disconnecting. I have noticed this is aa common issue, and that other have complained bout the bait-and-switch. I would like a $100.00 refund (or account credit), OR discoccenct with a full refund of the install fee.