Business ProfileforApex Lift Equipment
Current Alerts For This Business
On July 12, and July 26, 2022, BBB attempted to contact Apex Lift Equipment regarding a pattern of serious complaints. BBB received complaints alleging:
consumers paying for lifts and not receiving them. Initially they are met with excuses as to why the items has not been delivered, then they are unable to contact anyone when they request a refund. The complaints allege the business collected advance payments ranging from $29,500 to $64,900. The business failed to respond to the complaints through BBB’s complaint process.
BBB notified Apex Lift Equipment about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including the names & full contact information of the business’ principal officers and responsible management, affiliation with other businesses, the physical address of its principal office, copies of required competency licensing and a completed BBB Standard Business Questionnaire.
As of August 23, 2022, Apex Lift Equipment has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about Apex Lift Equipment’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Rochester, NY 14604-1748
- BBB File Opened:
- 5/4/2022
- Years in Business:
- 2
- Business Started:
- 10/14/2021
- Business Started Locally:
- 10/14/2021
- Business Incorporated:
- 10/14/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 9:00 AM - 4:00 PM
- T:
- 9:00 AM - 4:00 PM
- W:
- 9:00 AM - 4:00 PM
- Th:
- 9:00 AM - 4:00 PM
- F:
- 9:00 AM - 4:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Jamie Coons, Senior Account Executive
- Contact Information
Customer Contact
- Mr. Jamie Coons, Senior Account Executive
- Additional Contact Information
Email Addresses
- Primary
- Complaint
Customer Complaints
18 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Armando A
07/18/2022
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