Business ProfileforVision Hyundai of Rochester

I leased a Hyundai Sonata from Vision Hyundai Henrietta (VHH) in 2018. I bought out the lease in 2021. It was stolen Christmas week 2022. It was at the Webster Vision Hyundai for nearly 10K damage for 7 weeks. I had to find my own mechanic because VHH doesn't answer or return calls, I couldn't schedule appts. In 2021 when I bought out my lease, I discovered that the wrong VIN number had been placed on all the paper work—they said they'd correct it. They never did. The 2nd week of 4/24 the door handle was ripped off my car exposing holes & was pried with a screw driver. I decided to sell this car. I went to a new dealership and started a lease transaction. We discovered that there is no valid title for my car and the VIN is still incorrect. I went into VHH because they didn't return my phone calls. When there, I was told that they don't return calls because "the have cheap phones that don't call out and they are expected to use their private cell phones." I also learned Vision Auto Group (VAG) was bought out by ******** **** ***** of Florida and all my data was lost in migration. VHH all Noa at VAG, she has a back up from before the data migration and she confirmed the wrong VIN#. And said that I need to call Hyundai Corp. *HC) I have been escalated to the "executive care team," HC is doing nothing but stringing me along. They said first it would take 5 days, then 7, now they just say they need more time. I've tried everything to get a loaner at all levels and no one has got back to me. I have done nothing wrong—I leased, bought and serviced & paid every payment on time. My insurance premium has doubled since the theft. HHC holds solid on saying that they need more time to investigate—AT MY EXPENSE for their NEGLIGENCE. I think there must be some crime or fraud at some level within the Vision Auto Group. It only takes a few days to turn. I'm up to nearly $1k on a rental. My compromised Sonata is my trade in for the new car. I live in a high theft area.