Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Airport Transmission has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Airport Transmission

      690 W. Ridge Road Rochester, NY 14615

    • Airport Transmission

      6600 Rt. 96 Victor, NY 14564

    Business ProfileforAirport Transmission

    Transmission
    Multi Location Business

    Current Alerts For This Business

    Licensing:
    On 10/31/2018 BBB confirmed that Airport Transmission had not obtained a necessary license from NYS DMV - Division of Vehicle Safety. BBB encourages you to contact the following agency or agencies to confirm this information: - 5184748943
    Licensing:
    On 10/31/2020 BBB confirmed that Airport Transmission had not obtained a necessary license from NYS DMV - Division of Vehicle Safety. BBB encourages you to contact the following agency or agencies to confirm this information: - 5184748943

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers transmission service and repair.

    Business Details

    This is a multi-location business.

    Find a Location

    Airport Transmission has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Airport Transmission

        690 W. Ridge Road Rochester, NY 14615

      • Airport Transmission

        6600 Rt. 96 Victor, NY 14564

      Location of This Business
      690 W. Ridge Road, Rochester, NY 14615
      BBB File Opened:
      6/1/1964
      Years in Business:
      73
      Business Started:
      1/1/1951
      Business Started Locally:
      1/1/1951
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Airport Transmission Service
      Business Management
      • Chuck Airport Transmission, Owner
      Contact Information

      Customer Contact

      • Chuck Airport Transmission, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/26/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      On 8/17/22 I picked up my 2010 ***** **** vehicle (4/18-8/17/22) @ Airport Transmission after replacing Transmission that took 4 months to get me vehicle back there is excessive damage done to the exterior & interior of my vehicle on Airport Transmission property. I have requested Airport Transmission Insurance Company name to file a claim and it has not been provided. Airport Transmission had the vehicle towed several times to rebuild transmission, to dealership, during the 4 month repair. It appears the vehicle was driven under a lift and dent the top passenger side, dented the bumpers, damage the doors from someone trying to break into the vehicle. My vehicle was not returned in the same exterior condition the vehicle was given to Airport Transmission. There is $6482.22 in damages with estimates from the collision shop received. Chuck at Airport Transmission took pictures of the damages but has not provided the owners contact information or insurance information. I brought my car in on a full tank of gas, I received back on empty. The interior had a tampon on passenger floor and video should be pulled to verify who used for personally use, there was glue glitter in 3rd row seats as if kids were in the vehicle, the vehicle needs to have seats professionally cleaned to remove glue glitter from leather seating. Inaddition my EZ pass was used on 6/30 & 7/13. Thank you for your help. Respectfully Submitted, ***** ********

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dana M

      1 star

      09/13/2023

      Do NOT use this business! They are lying con-men as well as incredibly rude. Worst service experience of my life. It took a ridiculous amount of time fixing the transmission they put in my car 6 months before brand new (supposedly). The part was "bad", then they got the wrong part, then they put it in and there was a leak...All through this being rude every time I asked for an update. Someone there rifled through my console and the better part of a tank of gas was gone. The owner is a nasty sheister. Horrible experience.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.