Wheelchair Ramps
Access Lifts & Ramps, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dates 5/16.2022 The business misdiagnosed a problem with a stairlift. They ordered the parts and charged my Mom 296.16. When the tech came to install the parts we were told we didn’t need the parts the other technician ordered. My Mom’s lift chair was working fine when the tech got here. The chair didn’t move after he was done with it. He left us with no chair. My Mom had no way of getting down the stairs. I don’t know what would have happened if we had a fire. And she also only had a half bathroom. Needless to say we went with a different company to install a new one four days later. After numerous telephone calls with the company we still have no refund. There own tech told us how bad the company was. All we want is a refund of the 296.16 and be done with them. My Mom is 91 and as far as I am concerned, they took advantage of that. I don’t want this company to be able to do this to any of our other senior citizens.Business response
06/21/2022
BBB spoke with Janet at the business who indicated that your dispute is with the former owner, Peter, who is no longer with the company. If this was a recent transaction, please provide a paid invoice showing the work that was done, since more recent work may have been done by the current business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.