523 Customer Reviews
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Review from Patricia R
5 stars09/07/2024
My husband and I booked an 11 day Greek Isles vacation for April 2024 with Great Value Vacations upon recommendation by a friend who had booked other trips through them before. We were a little apprehensive bc we had had less than ideal experiences with other travel services but to our delight every single thing about this trip was fantastic. We took various flights during the **************************************************** numerous hotels and resorts all of which exceeded our expectations. Great Value Vacations arranged all the transfers to the various places we had to get to to board whatever transportation or hotel we were going to that day and we never once had to wait for them or wonder if they would be there at the specified time. All this at a very reasonable price. We would highly recommend Great Value Vacations and can't wait to book another vacation with them!Review from Marla C
5 stars09/06/2024
Booked my Dubai trip here and had absolutely top star service at an amazing price. Everything promised was exactly as promised and recommend and would book again.Review from Nancy M
5 stars09/05/2024
I have used Great Value Vacations for two trips now. ******* in 2022 and *****/******** in 2024. Both trips went off without a hitch. Accommodations were all top notch and all centrally located. We could walk everywhere. **************** has always been incredibly responsive. I give them a 10 out of 10.Review from Sam R
5 stars09/04/2024
I had an amazing experience with Great Value Vacation both times that I used them. We traveled to ******* and everything was booked through them and I felt so at ease with the process and was more than pleased with our accommodations. I couldn't have hand-picked better lodging and attractions than they did. It was truly a great experience and I will be using them again in the future!Review from Susan O
2 stars05/14/2024
Will not use Great Value Vacations again! We booked our Vacation to *****/******/********* and paid $6579 in full at the time of booking. The day prior to departure, we still did not have all our travel vouchers and transport information for the ********* portion of our trip. We reached out to *** by phone and were told the Reference # on our Amsterdam itinerary was all we needed for our excursions in ********* and transport info. When we arrived in ******, our hotel accommodations were incorrect and we were advised by the hotel that *** sent the wrong accommodation request. We spent several hours waiting as the hotel worked out the correct accommodation needs. Next, when we arrived in *********, we found out that the Itinerary Ref# that the *** representative had advised on our call to *** the day prior to our trip departure was of no use and we needed vouchers for our Amsterdam canal cruise and city walk excursions and airport transfer info. So in the midst of our vacation, we had to spend our valuable vacation time on a phone call to *** to have them email the documents they should have provided prior to our departure, we ended up buying canal cruise tickets again on our own, even though we had previously purchased as part of our package. Needless to say, the issues, poor lack of follow through by *** to to ensure we had everything we needed prior to our trip and the interruption of our vacation time to rectify these issues by calling *** took away our lack of peace on our trip. On returning home, we emailed *** about the issues and asked for a partial refund for the issues that were not completed correctly on their part and stated that we would not use *** again due to their poor follow through. They responded with an offer of a $100 credit per person future *** travel, even though we had advised we would not travel with *** again.They did refund the canal cruise, however when we asked for $100 pp refund instead of a future travel credit, they refused.Great Value Vacations Response
05/16/2024
*****: We're sorry if your experience did not meet your satisfaction. Please know that your itinerary with your trip information you needed was in your Traveler Portal. When you reached out to our local partner, we sent the information to you via email. In regards to your room type, we absolutely did send each hotel a request for 2 beds. If the hotel(s) were not able to accommodate this we apologize on their behalf. Thank you for acknowledging that we refunded you for your canal cruise. We hope you will reconsider and use your future travel credit. Regards: Great Value VacationsReview from Maggie M
4 stars05/07/2024
I've booked two packages through GVV - a Tuscan roadtrip with a castle stay, and a 10-day Ireland roadtrip. Both were great! I loved the flexibility of the Irish trip, where *** gave me vouchers but I got to choose which B&Bs I stayed at. And with GVV booking the flight, rental car, and hotel vouchers, the trips were much cheaper than what I could have done by booking on my own. I reached out to customer service a couple of times with simple questions and they got back to me within a few days. Overall, well worth the experience and I'll happily book with them again in the future.Review from Jodie L.
5 stars05/07/2024
I love great value vacations. It was great value that showed me I can travel! My dream was in reach. I have traveled with them 5 times now. The vacations are affordable. They always give you a plan and put you in nice hotels. Great value has always been very hospitable. I highly recommend them. Great value vacations are the affordable way to travel the world.Review from Sherry X
5 stars05/05/2024
Great value and flexible arrangement. Perfect for the one who like the convenience but also prefer not go with a big groupReview from Tracey B
5 stars05/02/2024
My sister and I have taken 2 vacations through this company. They have been wonderful. On one vacation, we missed our flight due to weather at home. We did not book our flight to ** through GVV so they could have told us too bad. They did not. They did everything they could to get us another trip and work minimum extra cost to us. I can not thank everyone at GVV enough for all they have done for us. If you are looking for a great vacation at a remarkable value, please use GVV.Review from Katie B
1 star04/27/2024
I had to cancel my trip and did it in plenty of time and had purchased the ***************** Even though I had purchased insurance, great value vacations refused to give me credit for both airline tickets. They would only give me credit for mine and not the other parties even though Ill purchases had been made by me through my bank card. I did not ask for a refund only the credit that was due me so I could rebook the vacation, when I tried to rebook the vacation, they told me I was not able to use any coupon codes therefore, my trip was going to be double the price and I was out the $700 from the second plane ticket. They did attempt to send a message to the other party who was on the plane ticket originally. That person never responded. There is nothing that I could find in the travel cancellation policy with the insurance that states you cannot get Credit for the airline ticket if your name is not on it or that you are unable to use coupon codes when you book again. In the end, I will be $2700 as I am unable to pay for another ticket or double the price of the original vacation.Great Value Vacations Response
04/28/2024
*****: We're sorry that you were not able to travel as planned. Your cancellation was processed per the terms of the Travel Protection Plan that you purchased. As previously advised, the air portion of the travel credit belongs to the specific traveler that the ticket was booked for. That amount ($503) belongs to the other party in your booking. Our promo codes do specify that they are only applicable on new bookings only (not rebookings). Note that you will find out best deals under our 'Limited Time Offers' tab. Regards: Great Value Vacations
Customer Review Rating
Average of 523 Customer Reviews
Contact Information
486 Sunrise Highway, Suite 200
Rockville Centre, NY 11570-5055
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