Business ProfileforDavidson Automotive Group

I purchase a 2020 **** ****** from Davidson **** in Watertown , Ny on Dec 19th 2023. Less than 90 days later the door broke (the arm bracket broke and the window would not roll down.After contacting Davidson numerous times I was informed that they were waiting on a recall so Now fast forwarded to June 2024. I was contacted by Davidson who informed me that they needed me to come up so they could take pictures and order the parts. I was contacted again by Darlene at Davidson informing me on June 18th that the parts were in and that it would require a week to fix my car because they had to take the door off and repaint it to match. I explained to them that I work full time and would need a rental if they were going to hold the car for a week. I was told that they are out of rentals but that she could put a note in. I explained to her that as it was I could have them come pick up the car on July 1st because I was not working that week and I again asked if they could see about offering me a rental for a day or two during this time while they were fixing the car. Darlene stated that she would make a note of it but could not say. I explained to them that since the time I purchased the car I have been inconvenienced as not being able to use the window and fear of the door breaking off. Now they want me to not have access to any transportation for over a week. Finally I relented and stated that they could come get the car on July 1st 2024 pick up at my home and that it would be returned by the 5th. This would force me to spend my whole vacation at home and not be able to leave. No sooner did I hang up with Darlene nad I got a text message from Davidson **** stating that they were going to pick the car up on June 25th. This was not agreed upon we said July 1st. Now they want me to go 2 weeks without a car with no rental. I have never seen such poor customer service in my life. I made a car purchase and less than 90 days later the vehicle was defective