Complaints

This profile includes complaints for Davidson Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Davidson Automotive Group

  5871 Rome Taberg Rd PO Box 271 Rome, NY 13440-1735

• 

  Davidson Automotive Group

  18579 US Route 11 Watertown, NY 13601-5325

• 

  Davidson Automotive Group

  3690 State Route 31 PO Box 2760 Liverpool, NY 13090-1031

• 

  Davidson Automotive Group

  18423 US Route 11 Watertown, NY 13601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for 2 recalls. They said those were done as well as a MULTI POINT INSPECTION. I left thinking my car was ok. No lights had been on that I had seen, nor did they ever come on. 2 weeks later my car engine hissed and smoked. I immediately stopped and shut it. Had it towed in. Come to find out was out of oil. Poured some in and had it towed there. They are trying to blame me for lack of oil changes. They had my car which must have indicated something. They admitted they put Multi point inspections on everyone's receipt but don't do them all the time and did NOT do one on my truck. They told me they reprimanded the technician which doesn't help me at all. They let me out the door with no oil after telling me my car was looked at and ok. Make this make sense. My car is still under warranty and I want this fixed. They want to charge $800 to diagnose it. One hand they tell me they know what's going on. Other hand says pay for us to look. Again, they had my car and let me leave telling me that they looked at it, it's all good, but it wasn't.

  Business Response

  Date: 04/02/2025

  Hello,

  We understand your frustration regarding your engine issues, but we want to emphasize that running a vehicle for over 30,000 miles without an oil change can lead to severe engine damage, regardless of inspections. We have notified you multiple times saying your vehicle was due for an oil change. We have even asked for paperwork verifying you have had an oil change at another location so we could try getting this cover under warranty, and it was clear there was no paperwork because it has not been done. We've only had your vehicle in once for service in March 2024.

  Our team did review your situation, and while we addressed any internal concerns, the reality is that oil starvation can cause catastrophic engine failure. The cost estimate provided is based on industry standards for engine replacement. If you'd like to discuss alternative solutions, please feel free to reach out—we are happy to explore all possible options with you.
  

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  In regards to the response of the dealership... I didnt buy my car until March 2024.  I then had an oil change a few months later at your dealership.  I did my own oil changes and have no receipts except for itemized items.  I told you this.  However, the fact remains that you had my car in for recalls and said you did a multi point inspection and its all set to go.  My vehicle was in with you and you let it out of your service department,  where it was working fine, and you let kit out with no oil in it.  Period.  There were no warnings on for me. no lights, nothing.  You could have prevented this had you DONE WHAT YOU PUT ON YOUR BILL....A MULTI POINT INSPECTION....Where CHECKING THE OIL is the first thing.   Apparently we were told that you put that you do these on your bills, but dont always do them. Which is CONSUMER FRAUD!! The service tech adviser told us the tech was reprimanded (for shoddy work) but that doesnt help me does it.  
  Regards,
  
  ******* *******
  
  
  
  

  
  

  Business Response

  Date: 04/03/2025

  We understand your frustration and concerns regarding your engine issues, and we want to clarify a few points.

  Our records show that we last serviced your vehicle over a year ago, at which time we did complete a multi-point inspection, including checking fluid levels. However, regular maintenance, including oil changes, is the owner's responsibility. Going a full year without an oil change or proper documentation of maintenance can lead to severe engine damage.

  We attempted to contact you multiple times regarding service, and your vehicle is also equipped with onboard alerts and OnStar notifications to inform you of low oil levels. Additionally, your spouse mentioned to our team that you were adding oil manually, which suggests the vehicle may have been consuming oil over time.

  We take our inspections seriously and do not falsify reports. If there had been no oil in your vehicle at the time of service, it would not have been running properly when it left our shop. However, an engine that is not maintained properly can develop issues over time.

  We understand this is a frustrating situation, and while we regret that your engine has failed, vehicle maintenance is a shared responsibility. If you would like to discuss possible next steps or alternative solutions, we are happy to work with you.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2025 ***** ******* on 02/21/2025, on 02/23/2025 I went to go to the store and the car would not shift. I got out of the car and my driveway was covered in transmission fluid and the engine light came on. I had to have the car towed back to the dealership on 02/24/2025. Still till this day the vehicle is not fixed, there are broken bolts, and the torque converter is scored along with other transmission issues. I have talked to a few different people at the dealership informing them I do not feel comfortable ever taking this vehicle back because they sold me a broken car. I have reached out to the dealership manger and spoke to Chris last; he still has not got back in contact with me. I was informed because I drove the vehicle off the lot, I would have to trade the car in and take a loss, even though they sold a broken vehicle. I reached out to the headquarters in Rome NY and only received an apology email back for the misfortune. I attempted to email them again and still no response. I am now approaching the 1st car payment for a car I was able to drive for 1 day!

  Business Response

  Date: 03/31/2025

  We understand your frustration and sincerely regret the situation with your vehicle. Our team had to follow GM compliance guidelines to properly diagnose and repair the issue. We recognize how inconvenient this has been for you and appreciate your patience throughout the process. To help, GM will be providing you $1000 worth of GM points that you can use towards your payment due to the inconvenience. Our team will follow up with you about that. From our records, it looks like you have since picked up your vehicle on 3/24/25. If you have any further concerns, please don’t hesitate to reach out so we can assist you in any way possible. Your satisfaction is important to us, and we want to ensure you have a positive experience moving forward.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 2024 I took my 2025 ***** to the dealership, for both rear door trims peeling. They took pictures. Parts supervisor wanted to know if we were taking it through a car wash a lot. (We hadn't, but that shouldn't even be an issue), told me they would file the claim with *** and order parts. They called pieces had come in and scheduled an appointment for Jan 16. Scheduled an oil change same day. I checked in on the 16th, waited at dealership 3 and half hours, checked out and went to see new pieces. They were not installed!! I went directly back in and asked why they weren't put on, they said that's not what you were here for you were scheduled to get your grill changed. No you took pictures of our vehicle and everyone was coming out to look at it the first time I had it there as they kept saying we have never seen this. After waiting about another 30min, they informed us they mixed up our ***** with someone else's. Our parts still weren't in. Thankfully the grill was the same color as the one we had (that had nothing wrong with it) and they said well you can just keep this grill. After I got home and started thinking about it all, I started to question if they even changed my oil. The oil was changed but as I looked closer to see if filter was changed I saw a fluid had been leaking for some time. I immediately called them, as the technician had everything checked off as it was in good working order. They told me to bring it in the next morning.They found that the transfer case input seal was broken and had to order one and it had to be left there it was unsafe to drive and said this had to have happened on 15min drive home the evening before as the technician said it was good. The fluid was gummy and had been there a while. They did not have a rental vehicle for us until 3 days later. After many phone calls asking for status checks they informed me today that the technician is in hospital and they don't know when it will be fixed! 13 days later.

  Business Response

  Date: 02/18/2025

  Thank you for sharing your concerns, ******. We sincerely apologize for any confusion. It appears that during your visit on 1/16 for an oil change, there was a miscommunication regarding the parts that had arrived. Instead of the door trims, we mistakenly ordered the grille under a warranty claim due to the peeling issue.
  Regarding your oil change, our team would have identified any fluid leaks at that time. A transfer case seal failure results in excessive leakage, which was not evident when we initially received your vehicle. To prevent further damage, we advised against driving it.
  Unfortunately, no rental vehicles were available on the Friday you dropped off your vehicle, but we worked diligently to secure one for you by Monday. We understand how important clear communication is and will use this feedback to improve our customer updates.
  Additionally, unforeseen circumstances, including our technician being hospitalized, contributed to the delay. We appreciate your patience and understanding.
  As of today, 2/18, we still have the door trims on hand and ready for installation. The repairs for the transfer case seal were completed on 1/30, and we have not been notified of any additional repairs needed. Please let us know if there’s anything else that requires attention on your vehicle.

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. If the parts are waiting to be put on my ***** then why haven’t I been notified with a phone call to set up an appointment. I had no idea they were in. The last we were told by dealership that *** was still trying to figure out how to fix the problem. Also why did they lie and say they ordered the wrong part for my vehicle when they blatantly told us the part was for someone else’s ***** and they mixed up the orders. They did not have our parts to fix our vehicle. I know it’s going to be a he said/she said at this point but I found the leak as soon as we got the vehicle home while it was in the driveway. I had transfer case fluid in the garage floor so I know it was leaking before it went to the dealership for service. I sent a message asking for an update on the parts.Regards, ****** ***** 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my **** Tansit for a Check Engine light and my radio wasn’t working (my radio wouldn’t work but I could still connect my pandora to blue tooth). Paid $1,100 to have both fixed. Brought it home (a mile from the **** dealership) for the check engine light to come back on. My phone had automatically connected to blue tooth, so when the check engine light came back on I decided to try the radio, and that also was not working. They had told me they found a mouse nest but removed it and fixed the antenna (an “easy” fix they stated) but still wasn’t working for me. That was a Friday evening after they closed. Monday was Veterans Day so I called back Tuesday starting the check engine light is back on and the radio is still not working. They took my van back Thursday. Called me back and said a mouse must have chewed the wire again. I find that unlikely. I also paid them to remove the mouse, so they said they’d fix is but needed to wait for the part. As for the check engine light it was something else this time. A new cylinder and sparks. Ok I pay that. A week goes by waiting for the stereo parts only for them to call and say this “mouse” peed on my stereo and completely broke it. So now my radio and pandora don’t work and the mechanical stuff is fixed. Again, I pick it up after close (that’s what works with my work schedule) and I drive it home. Check engine light comes on a third time and radio won’t work at all. Pandora or stereo. I call again the following week (now we are in thanksgiving week) asking for a refund because I refuse to bring my van back there, I don’t trust them. I go in and speak in person with the manager Gary the Monday after thanksgiving he said now it’s a Caryl’s issue and tries to get me to get it serviced and I said absolutely not. He said the first issue caused misreading but when asked why the second time it didn’t show sparks and cycle we as well as catalyst he said “well I can’t explain that” it’s been a horrible experience.

  Business Response

  Date: 01/03/2025

  Hello *****,Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you’ve experienced and the frustration this situation has caused. Your concerns are very important to us, and we regret that we did not fully meet your expectations.After reviewing your situation, we understand that multiple issues have arisen with your **** Transit, including the check engine light and radio functionality. Unfortunately, the check engine light reappeared due to entirely new issues after our initial diagnostics, which we performed at no charge to you. It appears the P0420 catalytic converter failed. Additionally, we discovered a rodent infestation, which caused further complications. Once the nest is removed, and we are offering to repair subsequent damage at no cost once the issue was resolved. This is mentioned in the notes attached.We can assure you that we addressed all the problems you authorized us to repair. However, due to unforeseen circumstances, additional issues arose during the process. At this time, all authorized repairs have been completed, and the vehicle is functioning properly following our work.We value your feedback and are committed to providing better service in the future. Please don’t hesitate to reach out if you have any further concerns.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in January from this dealership. Within 2 days I had sensor faults popping up on the dash. I have taken the vehicle back to the dealership 6 times and they still have not been able to fix the issue. With them saying it was fixed each time. Now they’re trying to tell me it’s not covered under my warranty and want me to pay almost $3k to fix it. I will never buy another vehicle from this place.

  Business Response

  Date: 08/16/2024

  Hello ******,

  Thank you for taking our call and giving us the opportunity to help make this right. Like it was mentioned, unfortunately **** declined the repair but we are going to help take care of the repair for you. Thank you for bringing this to our awareness and we look forward to helping remedy your concerns.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2020 **** ****** from Davidson **** in Watertown , Ny on Dec 19th 2023. Less than 90 days later the door broke (the arm bracket broke and the window would not roll down.After contacting Davidson numerous times I was informed that they were waiting on a recall so Now fast forwarded to June 2024. I was contacted by Davidson who informed me that they needed me to come up so they could take pictures and order the parts. I was contacted again by Darlene at Davidson informing me on June 18th that the parts were in and that it would require a week to fix my car because they had to take the door off and repaint it to match. I explained to them that I work full time and would need a rental if they were going to hold the car for a week. I was told that they are out of rentals but that she could put a note in. I explained to her that as it was I could have them come pick up the car on July 1st because I was not working that week and I again asked if they could see about offering me a rental for a day or two during this time while they were fixing the car. Darlene stated that she would make a note of it but could not say. I explained to them that since the time I purchased the car I have been inconvenienced as not being able to use the window and fear of the door breaking off. Now they want me to not have access to any transportation for over a week. Finally I relented and stated that they could come get the car on July 1st 2024 pick up at my home and that it would be returned by the 5th. This would force me to spend my whole vacation at home and not be able to leave. No sooner did I hang up with Darlene nad I got a text message from Davidson **** stating that they were going to pick the car up on June 25th. This was not agreed upon we said July 1st. Now they want me to go 2 weeks without a car with no rental. I have never seen such poor customer service in my life. I made a car purchase and less than 90 days later the vehicle was defective

  Business Response

  Date: 06/27/2024

  Thank you for taking the time to share your experience with us. We understand that the window and door issue has caused significant inconvenience, especially after just purchasing your vehicle. We want to assure you that we are committed to resolving this matter and have already scheduled the necessary repairs.As promised, Darlene noted your need for a rental vehicle, and our team has followed through by arranging one for you. You should have already received a call to confirm the rental for the week.If you have any further questions or concerns, please don't hesitate to contact our service team. We appreciate your patience and understanding as we work to resolve this issue.

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address an issue concerning services rendered and charges applied to my F250 **** serviced at Davidson **** of Clay, Liverpool, NY on April 3, 2024 My vehicle was initially submitted for an engine light diagnosis and an oil change service. Additional services were recommended by the dealership resulting in high cost repairs. The check engine light resulted in a full tuneup which included plugs wires and coil packs. In addition there's a four wheel alignment done on the vehicle along with suspension repair, which resulted in ball joint replacement. Also, in the differential on the rear pinion seal was indicated that it was leaking and had to be replaced. Total labor resulted in cost of $3632.30 All this work was done within an eight hour time frame. The vehicle was dropped off on the evening of April 2 of 2024 and picked up on April 3, 2024 parts come out to be $3591.20. Both labor and parts were excessive and I feel unreasonable resulting in unfair inflated pricing. With the vehicle being worked on and completed in one 8 hour work day labor averages to $454.00 per hour, that is unjustifiable. Total cost labor, parts, taxes and a ($234.04 surcharge for paying bill with credit card) resulted in charge of $8035.42

  Business Response

  Date: 06/05/2024

  Hello, and thank you for reaching out. We appreciate your feedback and are committed to providing clarity regarding our pricing structure. Our team operates on a 'flat rate' pricing model for service jobs, which aims to optimize service quality, enhance performance, and minimize turnaround time.In the interest of transparency and customer satisfaction, it's important to note that we are obligated to adhere to industry standards and warranty rates when quoting our services. During our recent evaluation, we compared our initial quote, based on warranty rates commonly applied to larger trucks, with the rates provided in the *** **** book.After consulting with our General Manager, Jeremy, and conducting a thorough price analysis, we have identified that the *** **** book rates would have been more advantageous for you, our valued customer. As a gesture of our commitment to fairness and excellence in service, we will be issuing a reimbursement of $702.82 to address your concerns.Moving forward, we will ensure that our advisors consider both warranty and *** **** rates when providing quotes, to ensure each customer receives the most favorable pricing option tailored to their needs.Please inform us of your preferred method for processing the reimbursement—whether through ******** points for immediate use or by a mailed check.Thank you for your understanding and continued support.

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Your flat rate pricing model does not optimize service quality nor enhance performance it's just inflated pricing.  $3632.30 labor fee for 1 day in shop is again inflated pricing and does not mirror your hourly labor rates posted.  Regarding adherence to industry standard warranty rates are excessively over inflated.  Also charging a surcharge of $234.00 for using a credit card to pay bill is unacceptable as this is the standard norm payment method.  This is price gouging and should not be tolerated.  What would be acceptable is refund of $1816.00 labor overcharge and refund of $234.00 surcharge for using credit card to pay bill.  Regards, ***** ********

  Business Response

  Date: 06/17/2024

  We appreciate your feedback and apologize for any inconvenience you've experienced due to our standards. We're committed to making things right and would like to offer a reimbursement of $702.82 to address your concerns. Additionally, we'll refund the credit card fee that was applied to your transaction. Please note that for all future transactions, we offer a cash price option on debit cards. Please let us know if you'd like to move forward with this and our team will mail out a check this week to you. 

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  
  
  
  

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13th was told needs over $1200 in work on oil system. Payed for parts and haven’t heard anything as of yet. Called yesterday they have parts n don’t know will call back and never did.

  Business Response

  Date: 05/08/2024

  In response to the complaint, we are working with ***** to get his mother's vehicle in Thursday, May 9th. Unfortunately they were not called when the parts arrived to make an appointment, causing the delay. We spoke with ***** yesterday that the parts are here and we apologize for the inconvenience this caused. Our management team is aware of the situation and keeping an eye on the visit to make sure things go smoothly for them.

   

   

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter's and my care was taking in to get a fuel induction cleaning, when I made the appointment i specifically stated that an oil change was required after the cleaning and to do that as well. They did the oil change first and then the cleaning. I asked them why they did this, their response was it is not a required procedure afterwards. Then when I explained it was in a service bulletin they stated it was an old bulletin. I then found the updated bulletin from ** stating "Change the engine oil and filter, and advise the customer to only use one of the *** **** Gasoline locations listed at ************************* and/or in the latest version of Corporate Bulletin Number 05-06-04-022 to minimize future deposits. It can also be recommended to add a bottle of ** Fuel System Treatment Plus at every oil change as mentioned in the latest version of Corporate Bulletin Number 04-06-04-051" Even after telling them this they still denied refunding the oil change cost, and if I wanted the oil change after the cleaning I should have said so, which I did. I am sorry I didn't know I needed to do their job for them. Additionally the receipt from the dealer states oil change recommended. Now why would you recommend it after the cleaning. Which it was there in the first place to get it that way but they failed to follow **'s procedures.

  Business Response

  Date: 04/25/2024

  BBB spoke to the business and the following was relayed:

  This is being resolved. I spoke with the customer today and a check for the refund for the oil change requested by the customer has been issued and is available for pickup.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my vehicle to Davidson Chevy in Rome, Ny in February due to a check engine light giving a code for front converter. Davidson claimed they replaced the converter when I picked up my vehicle. My check engine light continued to come on. I brought it to a different mechanic who assured me the converter was not replaced. I contacted Davidson and sent the manager pictures of the converter. He agreed the converter had not been touched. He told me he didn’t know what happened and they must’ve put the converter on the wrong vehicle. They also would have noticed the resonator is completely rusted while changing the converter. This was not mentioned to me either. I have text messages of our conversation where he states and agrees that they did not replace the converter. Receptionist was extremely rude and condescending when I originally called. The manager has zero logical reasoning for this. They were paid through the warranty and did zero work to my vehicle. The manager offered to “make things right” but I am extremely hesitant to bring it back there without an answer as to why it was not replaced.

  Business Response

  Date: 04/22/2024

  BBB spoke to the business and the following was relayed:

  The customer is scheduled back in for a service appointment on the 24th.

  Business Response

  Date: 04/25/2024

  BBB spoke to the business and the following was relayed:

  The customer did show up today and we are going to replace the converter and leaking flex pipe/resonator as desired by the customer.