ComplaintsforProbate Advance LLC
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Probate Advance has contacted me by mail twice after acknowledging my unsubscribe email. I find their business offering very disturbing and hoped that my unsubscribe emails would suffice in discontinuing their outreach.I will note below the code included on the letters they send me for identifying my unsubscribe requests, which I included in both emails I sent them.I have made no contact with this business aside from requesting an unsubscribe.Business response
08/27/2024
**************** complains about receiving marketing materials from Probate Advance. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries. We regret any inconvenience to ****************,but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude.
Prior to the receipt of this complaint, Probate Advance received an email request with an unsubscribe code from **************** on August ****** at 1:01 PM. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed **************** from any future mailing distribution lists. Any correspondence already in transit at the time of *** ******* removal request could not be intercepted.
Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I need the business to accept and respond to my unsubscribe request. By their own admission, my unsubscribe request was received by them on August 5th, and I received written communication from them dated as late as August 20th. Their statement that the communications they sent me have been discontinued is false.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
09/06/2024
We apologize for any inconvenience to ****************. We have confirmed they have been removed from the list. Any subsequent mailings they have received were sent inadvertently.Initial Complaint
06/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My father's home was in probate and I (his daughter) needed money to clean the place up. Contacted Probate Advance for an advance from the home. I got 3 advances. At first I was going to sell the home but have since decided to keep it. I informed Probate Advance of my decision. Myself, my *********** Attorney and my *********** Agent have all been trying to reach my Agent at Probate Advance (***********************) since May 07, 2024. We keep leaving voice mails with no return calls. Then call customer service and they say they'll take a message and will have the appropriate people give us a call back. No one ever calls back to solve the payoff issue. We are afraid that they are ignoring our calls so that they can keep adding on charges and then eventually take my home. I feel they are predators and they prey on the elderly, which I am elderly. I am also contacting ********************* and reporting them. They did not inform me that I would have to pay the amount I borrowed, plus there fee which keeps increasing. This is all affecting mine and my husband's health which we are both disabled in one way or another.Business response
08/15/2024
Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude.The fundings are provided to customers via an assignment of a portion of their probate estate interest to Probate Advance; this product is a sale/assignment and not an advance.
On October 27, 2023, the complainant reached out to Probate Advance, as the sole heir of her fathers estate, to request an inheritance funding. The complainant executed three assignment agreements on October 31, 2023; November 22, 2023; and January 11, 2024, for a total purchase amount of $70,000 in exchange for assigning $176,000.00 of her interest in the probate estate. These assignments were provided on the basis that the probate estate consisted principally of the residence referred to by ****************. Accordingly, **************** promised under those assignment agreements that the property would be sold so that Probate Advance would be paid its interest in the probate estate.
On May 7th, **************** contacted Probate Advance to state her desire to stay in the residence. Probate Advance stated that if that was the case, it was willing to accept a buy-out of the assignment.While we waited for her response, Probate Advance tried to reach **************** on May 9th, 24th and 31st, June 7th and 25th without success. On June 21, 2024, Probate learned from the personal representative of the estates counsel that **************** has decided to sell the home.
**************** states that she has not received any response from customer service at ********************** since May 07, 2024. It is untrue that **************** has attempted to contact Probate since then and, in fact, Probate Advance has been awaiting a response on whether **************** would buy out the funding or sell the home as provided in her agreements with Probate Advance.
Probate Advance is not requiring that **************** sell the home she is free to buy out the funding. However, if **************** is unwilling to comply with her obligations under her assignment agreements, Probate Advance will take such action as is necessary to protect its interest in the probate estate, for which **************** received $70,000 in return.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I find it completely despicable that these companies prey on grieving survivors. I have been contacted four times to remind me that my daughter passed away. Three times after I followed their directions and also called them. (This excludes the 3 letters mailed to my wife that I did not document.). This probate was completed months ago and all proceeds were distributed. This is purely harassment. I do not doubt these letters have gone out to all four other people named in the will. The Probate records should not be public for this type of use of advertising.Business response
08/05/2024
********************** complains about receiving marketing materials from Probate Advance. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries, based on publicly available records. We regret any inconvenience to **********************, but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude. Probate Advances services are not predatory in nature and its customers are never under any duress to do business with Probate Advance. Consumers must apply for inheritance funding and nothing supports the idea that they are doing so under duress.
Prior to the receipt of this complaint, Probate Advance received a phone call from ********************** on May 31, 2024, as well as an email with an unsubscribe code requesting he be unsubscribed from the mailing list on June 3, 2024. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed them from any future mailing distribution lists. We regret that any correspondence received by ********************** after their requests were already in process at the time and could not be intercepted. We have also removed the other beneficiaries of this estate from our marketing list, including ************************ spouse.Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As you can see I / we received multiple letters from Probate Advanced after requesting to stop! I understand marketing but, one letter is sufficient. The multiple letters mailed out to the same address at approximately 2 week intervals, is harassment. No further response is necessary. The letter s have finally stopped.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I used probate advance to receive 160k in January of 2023. After 3 months, I paid them back plus their commission. Nevertheless, I paid them back the required amount. $******* and they would refund me the difference from *******. Minus what I owe them which they did except 10k. Holding it like hostage till my probate court closes which doesnt make sense being that they were paid in full. I have all the receipts of the wire payment. They did wire me back the difference except 10k. They still have a lien on my property and said they will wait till my probate court finalize and they will refund it back to me . Fast forward today April 2024. My probate case has ended and is closed by the court. I have reach out to probate advance almost a year and half asking them about 10k and to no avail they never ever return a call back from them on the status. Since my probate court has ended and they been paid in full except the 10k they said they will refund back to me. I have not seen this transaction yet. When I try to reach the appropriate person who help me in the beginning.. they always say he is not available and when I finally got a hold of him , he would say I never got your messages. They are literally lying. They kept saying they would asap the issue and get back to you but no one does. There is no reason why they should still have a lien on my property since they been paid in full. I need them to release the lien off my property and deed!!! I find this to be so unprofessional and horrible business practice. First of all they have not been honest on their term of release of all lien off my estate. Their business practice is not deserving of anyone doing business with them. Please advise BBB to this company business practice which is shady to say the least. On 3/19/24Business response
05/02/2024
We received a complaint from the BBB on behalf of *************************** on April 18, 2024. A rebate letter was sent to her on March 22, 2023, confirming Probate Advance had received payment from the Estate. We spoke with her further on 4/24/2024 and remitted the remainder of the rebate (10K) to her that same day. We appreciate the opportunity to assist ****************** in her case, and, in light of the confirmation of payment to *****************, consider this matter resolved.Initial Complaint
03/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have received numerous letters from this company regarding the estate of my mother. I believe the existence of this business is predatory. The bottom of the letter includes instructions on how to get removed from their list, which I have followed twice to no avail.Business response
04/15/2024
******** complains about receiving marketing materials from Probate Advance and believes that we are engaging in some form of predatory lending. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries, based on publicly available records. We regret any inconvenience to Read, but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude. Nothing about doing so based on publicly available records is predatory in nature and its customers are never under any duress to do business with Probate Advance. Consumers must apply for ******************* and nothing supports the idea that they are doing so under duress.
Prior to the receipt of this complaint, Probate Advance received a request by email from Read on March 26, 2024, at 10:05 pm, at which time, consistent with our practice of promptly removing any consumer from our mailing lists upon request, we removed Read from any future mailing distribution lists. Unfortunately, any correspondence received by Read after their request was already in process at the time and could not be intercepted.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and would like to close this complaint.Sincerely,
********
Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a **** mail from Probate Advance promoting their ******************** It appears that this company is utilizing public records to acquire contact information for marketing their for-profit service to individuals who are grieving the loss of a loved one. This conduct is reprehensible, as it exploits vulnerable consumers who are already facing the challenges of closing an estate.Upon calling to inquire about the source of my information, I encountered silence on the line. It seemed as though an individual responded without identifying the company and simply greeted with "hello". Despite my attempt to unsubscribe from their communications via phone, using the provided unsubscribe code included in the mailing, I am adamant about not being contacted by this company in the future. During my conversation with the company to express my concerns about their marketing practices, they behaved unprofessionally by abruptly ending the call while I was speaking.It is imperative that state and federal regulations are enacted to prevent the exploitation of public information for personal and business gains in such circumstances. Elderly individuals face heightened challenges in comprehending the probate process and should not be subjected to predatory marketing tactics. I urge others navigating the probate process to be spared from this unacceptable marketing campaign orchestrated by this unprofessional company, as well as any other for-profit entities engaging in similar practices.Business response
04/11/2024
******************** complains about receiving marketing materials from Probate Advance and believes that we are exploiting vulnerable consumers who are facing the challenges of closing an estate. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries. We regret any inconvenience to ********************, but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude. Nothing about doing so based on publicly available records is predatory in nature and its customers are never under any duress to do business with Probate Advance. Consumers must apply for ******************* and nothing supports the idea that they are doing so under duress.
Prior to the receipt of this complaint, Probate Advance received a phone call from ******************** on March 26, 2024, at 11:51am. ******************** asked how Probate Advance got their address and contacted them, and the process was explained by staff to them. ******************** asked to be removed off the list for any future contact, and after providing an unsubscribe code at the bottom of the letter, the call was disconnected. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed them from any future mailing distribution lists.
Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My mother passed away in April 2023. She did not have a will. We had to sell her house through probate. I fell on hard times and reached out to probate advance. Long story short, the last advance i got i told the gentleman I did not want to have them take my early buyout rebates but to see if I could get an advance of any kind. He calls me back and said they could do $5000 for $10,000. I agreed. Come to find out he scammed me and took my buyout rebates anyway. I have repeatedly reached out to no avail. I want my money back. I don't appreciate being tricked in this vulnerable time. They took over $20,000 from me!Business response
03/12/2024
We regret any inconvenience and miscommunication relating to ****************** complaint. Probate Advance is reaching out to ************** to communicate that it is waiving her assignment of her rebates, which has not been filed in the probate matter. Since Probate Advance is providing ************** with her requested relief, we consider this matter resolved.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.To whom it may concern,
Probate advance has resolved my issue.
Thank you for your help in this matter.
******** *****
******** ***** ****** ************ ******* *** ****** ** ********** ******** *****Initial Complaint
01/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I applied for an advance of $100k thru this company and provided the requested documentation on 1/19/24. They immediately called back and said everything looked good and would be able to wired the advanced funds on Monday 1/21/24. They sent a contract via docusign. I reviewed and accepted the offer which included court documents authorizing Probate Advance to receive $194k prior to any payments being made to me out of the estate. I was told the funds would be wired 1/22 and in my account by 2:30 pm unless they needed anything further. I reiterated the importance of speedy funding due to my obligation to be out of my current residence by 1/31/24. I was assured me it would be done. Monday I received a call from Probate Advance. They told me that the Legal Team had questions and needed to talk to my attorney. I gave them his info. Numerous times, I was reassured the funds would be wired that day. As the day continued, they came up with several reasons to delay the wire. By COB, they called to say they would be able to immediately wire $15k and once they could speak to my attorney, they would wire the remaining $85k. However, they needed to me to sign a new agreement that outlines these terms. I agreed and signed the contract. I was told to expect funds on Tuesday 1/24/24. Late afternoon on 1/24/24, I got a text message from ******* Id been communicating with *** simply stating the deal couldnt go thru. He claimed the will was being contested. To date, there has no contest filed. Later, I re-reviewed the documents I signed, I realized that this company now has TWO ********************************** FILINGS with my authorization to collect $194k, totaling $388k. I demanded either immediate payment of the funds or an official signed statement and filing that voids prior contracts. no response. So now, Probate Advance will be paid $388k of my inheritance. Ive received $0 from them. I also lost precious time that I could have sought funding elsewhere.Business response
02/23/2024
Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude. The fundings are provided to customers via an assignment of a portion of their probate estate interest to Probate Advance; this product is a sale/assignment and not a loan.
It is correct that the complainant requested funding on January 19, 2024, for the amount of $100,000.00, that a contract was sent and signed by ************** at that time, and that a revised agreement was sent to ************** on January 22,2024, after Probate Advance informed ************** that it would need to speak with her attorney prior to providing funding.
However,on January 23, 2024, Probate Advance received court documents showing ************** was neither the ***** of ******** nor Guardian and Conservator for the deceased. Court documents also showed that ************** was neither a close friend, nor romantically involved with the deceased. As a result, ************** was contacted by Probate Advance and told the funding could not be processed at this time because the will was being contested. As of this date, there is no active contract and Probate Advance will not retrieve funding from the deceaseds case, especially due to her lack of relationship with the deceased and being listed to receive an inheritance from the deceaseds estate.Initial Complaint
12/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My Mother recently passed away and I received unsolicited mail from this business offering a cash advance on my inheritance. I have no idea how they know my mother passed away or that I am an heir but this is not only intrusive, I believe it's also a scam. They advertise themselves as A+ Rated Accredited by BBB but I highly doubt it. Again, I did not solicit any information from this business nor do I know how they got the information including my name and address. This needs to be stopped.Business response
01/05/2024
The case information is public record. Our intent is to notify heirs in estates that there is an option available to them to avoid waiting until the end of probate to get their inheritance. While not everyone appreciates getting our mailers, those who actually need and use our service are grateful that we are there for them.Customer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
10/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I reached out to several representatives regarding a fraud Loan/Advance made under my name for my inheritance. The sales reps tell me that they cannot help, but will contact the fraud department. I spoke to the ***** from the fraud department and he gave some information regarding the fraud and stated that he would email me everything regarding the incident. ***** never emailed anything and now when I call, only sales reps answer and tell me that he will contact me... documents can be provided upon request.Business response
11/27/2023
In response to *******,
He has been notified by our legal department that in order for us to move forward a police report would be required. Once law enforcement determines whether the assignments were fraudulent we will speak with the agent handling the investigation.
******* has yet to produce a police report, or respond to our legal department to prove fraudulent activity. Instead he has instead taken to reporting us to the BBB without evidence.
Thanks,
***
Probate Advance
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Contact Information
800 Westchester Ave Ste N403
Rye Brook, NY 10573-1354
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Get a QuoteCustomer Complaints Summary
19 total complaints in the last 3 years.
11 complaints closed in the last 12 months.