ComplaintsforHole-In-Won.com
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July the 1st I scored a hole in one in a golf tournament at ***************** GC in ******** **. The golf tournament director, ***********************, purchased insurance for a hole in one on all the par 3 holes from Hole-IN -Won.com. My gift was advertised as a full set of Callaway clubs. On July 10th I sent the paperwork in to the compliance department. I have sent at least 9 e-mails and made over a dozen calls. ************* has also made several calls. we have not received communication or resolution to move forward on receiving my gift to date.i have a voice mail dated 11/22/23 acknowledging my calls and emails and was told to call the office on 11/23/23 but 3 calls were made with no answer *********************** **********Customer response
12/21/2023
Better Business Bureau:
At this time, I have not been contacted by Hole-In-Won.com regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 26,2021 I entered a putting contest at a golf tournament sponsored by the **************** to support the wounded warriors foundation. I made a 62 foot putt for $10,000 and was told by the tournament director that he purchased insurance to cover this event. We completed all of the paperwork, including a w2 and witness forms and sent it all in by December 14,2021. The tournament director and I talked to *** from hole-in-Won the Saturday after Thanksgiving and he told us he would like to settle this prior to the Christmas break his company takes. We sent all of the paperwork certified mail so we know someone signed for this. *** did not contact the witnesses and his company closed for Christmas. After this *** was hard to reach, but I talked to him again and he said to contact the claims department. I called them 6 times in February with no returned call. I also emailed them and called the 24 hour emergency line who text me and said they were busy. I text back asking for an appointment to discuss the status of my claim and they told me to stop calling them and to talk with claims. I did talk with *** two more times over the next few months and he said he had the paperwork and would contact the witnesses that weekend, which he never did. He said his office was closed for Covid one time and another time he had surgery. Most recently I talked to *** on 6/28/22 and he said since I involved a third party (the state attorney generals office) then he could not talk to me and he would be sending a letter to the tournament director (***************************). He told me a letter would be sent out within 5 business days of June 28, and **** should get the letter shortly after. **** never received this letter to date (7/11/22). The number I called *** at is ************. I have had no luck at even getting *** to get this claim going. I have also filed a complaint with the ************ insurance coalition who has not gotten back to me.Initial Complaint
10/25/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered clothing which is used as uniform for employees. ******** confirmed order, extracted money from the account but has not shipped items. In addition, each time a call is made to resolve the issue, we are told "systems are down". There is an indefinite time period for system restoration, therefore they can not check order status, cancel order or resolve issues.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.