ComplaintsforPrice Chopper Supermarkets

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am writing to report a distressing incident that occurred on July 27, 2024, at approximately 11:10 am at your 709 Central Avenue, Albany NY 12206. I was shopping in the meat department, taking my time to select products, when a male employee began pacing behind me and seemed to be bothered. I noticed him bending down towards the packet that I had set aside and asked me if I was taking that package. I glanced over to look at him and said, "No, not yet," and continued to look at the package that I had in hand. The employee remained in a reaching, bending-down position and grabbed the package and said, "Then put the **** back, don't come messing up my section" at the same time he began to organize other packages. I replied with, "If you didn't like where the package was, all you had to do was put it back where you wanted it to be since you're the one that works here." The employee proceeded to answer back with discriminatory remarks, implying that I thought I could treat him poorly because of his race. I felt disrespected, harassed, and targeted and everything escalated into a heated exchange. I walked over to the front desk and requested a supervisor. I asked the supervisor if he could please look at his cameras and observe what happened. The supervisor claimed no access to security cameras. The supervisor sided with the employee, stating he was under pressure to complete tasks. The supervisor seemed uninterested in assisting me and provided vague answers to my questions. I was shocked by the lack of support and understanding from the supervisor. I asked the supervisor for headquarters' contact information, which he initially refused to provide. The supervisor's belated apology was insufficient, and I left the store feeling anxious, frustrated, and humiliated. I request a thorough investigation, appropriate disciplinary action against the employee, and measures to ensure customers are treated with respect and dignity. Sincerely, ******* *****

  Business response

  08/15/2024

  
  Dear Ms. *****:
  This letter is in response to your complaint to the Better Business Bureau on July 27,2024. Price
  Chopper continues to be committed to addressing consumer complaints and has a toll-free
  number in place for the convenience of our customers (###-###-####). We have operators
  available Monday through  Friday fro111 9 an1 to 4:30 pm.
  We are sorry to hear that you encountered a negative experience with one of our meat
  teammates. Please be advised that the teammate has been coached and  counseled on how to
  properly interact with our customers.
  On behalf of our company, I extend to you a very sincere apology and regret that we did not fully
  satisfy your shopping needs.I hope that you will use the enclosed $30.00 gift card to visit
  our store again. Price Chopper exists because of and for the people we serve, like you.
  Sincerely,
  Debbie W****
  Paralegal
  

  Customer response

  08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  
  
  
  

• Initial Complaint

  01/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  12-15-23 The complaint or dispute is that , I visited the price chopper store on 12-15-23 , in the evening and I went into the store to purchase 18 cans of ******** soup that was on sale . They did not have in stock, the particular recipes or flavors that I required for my wife. I would like to go further and explain , that my daughter had gone in the store a few minutes before I did , and received a rain check for herself, for the same sale on ******** soup. I don’t mean to sound petty but Ihappen to be considerably physically disabled and it took considerable effort to go in the store. I went in the store , found they no longer had in stock the flavors or types of soup I required . I brought this to the attention of a cashier by the name of Shawna , which has been friendly in the past . But unfortunately this visit turned out to be the opposite. Due to my daughter having gone in ahead of me and gotten a rain check for herself , she does have Her Own”””””” “advantage” card for her own purchases , as she buys and prepares her own meals . Shawna”””” refused to give me a rain check for the sale price on the ******** soup on sale that week , 18 cans at $1.00 per can . This was due to my older daughter having gone in to shop for her own needs ! Why should my wife , my other younger daughter and I have to be denied the sale price of a staple food item . I am simply seeking a sale price of 18 cans of ******** soup for $ 18.00 . My older daughter has her own “advantage card” and I have my own, I hope you understand my complaint but I also don’t mean to sound petty. we are a very poor family. Things won’t get better unless we point out , what is wrong .Thank you for your time. Look forward to your reply. Yours sincerely , ******* ** ********

  Business response

  02/16/2024

  Attached please find our response to Mr. ********** complaint.  I mailed him his letter and gift card in today's mail.

  Thank you.

  Debbie

• Initial Complaint

  04/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Me and my sister was ************ my sister walk up to the line after her she through the lanes closed signed down my sister said that was rude she started arguin calling us all types of fat ******* making threats come outside ok the supervisor couldn’t handle her making it seem like she left when I came out she was waiting in her vehicle making more threats yes I walk up to the vehicle telling her get out the car she hit me with the vehicle we called the cops they taking sides because she an little than me n my sister the fact she was disrespectful making threats n claim she was scared so that give her an right to hit me with an car

  Business response

  05/03/2023

  Dear Ms. ******:This is in response to your complaint directed to the Better Business Bureau on April 27,2023. We note that we do not have any record of you being an Instacart shopper in our stores.We are sorry to hear about the incident in our store on April 23,2023. Our understanding is that one of our store employees purchased an item in a checkout lane that was about to close, and put up the sign about the lane being closed. Upon doing so, she purchased her item and went to her car.Our understanding, is that two individuals, perhaps you and your sister, became upset that the lane was closed before you could check out, followed our store employee to her car, and a confrontation ensued during which the police were called. We do not have any indication that our employee hit you, or anyone else, with her car. Nor do we have any indication that any store employee directed threats or insults to any Instacart employees.Please let me know if you have any further questions.Sincerely,Paralegal cc: Better Business Bureau

• Initial Complaint

  04/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered 11 One4All swap gift cards from Price chopper Oxford #248 store. The Ad shows 8x Advantage rewards for this gift card. But I only got 1x advantage rewards point for the order. The order information is: 04/22/2023 12:30pm *** ***** ******* I am attaching the receipt in this complaint. My advantage card# is ***********

  Business response

  04/28/2023

  Good Morning,

  Attached please find our letter in response to ******* ****s BBB Complaint.  The response was sent to ******* *** via the e-mail address provided on the complaint.

  Thank you.

  Debbie

  Customer response

  04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ***
  
  
  
  
  

• Initial Complaint

  04/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I placed an order (#********) for 4 x $500 One4All gift cards from https://*************.************.com/ on 04/17/2023. The website shows "Get 10x Advantage Rewards" for this gift card. But I only got 1x advantage rewards (2000 points) for this order. My advantage card # is **********. My name is *** **. I called the customer service and one lady asked me to send an email to ****************@***********.com. But I got the message: "There was a temporary problem delivering your message to ****************@***********.com. "

  Business response

  05/04/2023

  The business notified BBB that the issue was resolved.

  Customer response

  05/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, *** **  

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in January I went to my local Price Chopper at the time Potsdam New York. I requested a new Price Chopper Advantage card because mine would no longer scan at the store or at the gas station. The lady took my driver's license at the customer service desk said it would be 7 to 10 days. Nothing came in the mail. So I called customer service and the lady there said that they did not put the apartment number and that it would be another 7 to 10 days. Here it is a month later and still nothing so I called back and the guy that I spoke to this time a customer service was really rude and I told him that I been waiting and explain the situation and he said well it'll be another two to three weeks or whatever he said. Here it is almost the beginning of April and I still have yet to receive a new Advantage card. They said just punch my number in at the register yeah I can do that. But I cannot get the deals and stuff at the kiosk I cannot scan my card at the gas pump I am not happy with this and Price Chopper is not getting my business

  Business response

  04/19/2023

  This is in response to your complaint directed to the Better Business Bureau on March 28, 2023. Price Chopper continues to be committed to addressing consumer complaints and has a toll-free number in place for the convenience of our customers (1-800-666-7667). We have operators available Monday through Friday from 9 am to 4:30 pm. 
  We apologize for the inconvenience you were caused in applying for and obtaining a replacement AdvantEdge card. In my investigation into this matter, I found that a new set of cards were ordered and mailed out for you on March 8, 2023, but on March 21, 2023 the cards were returned to us by the post office with the reason being "temporarily away". Upon speaking with our customer service department, they were going to mail you out another set of cards on March 28, 2023. I am hoping you have received them, if not, please let us know. 
  I also sincerely apologize that you were treated rudely by one of our customer service teammates. We have reached out to the customer service department and asked that they revisit our customer service standards with their team. 
  Please do not hesitate to contact us if you have any questions. Price Chopper exists because of and for the people we serve, like you. 
  Sincerely, 
  Debbie W**** 
  Debbie W**** Paralegal 
  
  

  Customer response

  05/01/2023

  I finally got them. But just to be clear. The lady i spoke yo last was suppose to call and let me and check in never did.

  Thank you for your time and help

  
  

• Initial Complaint

  12/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased $5,000 Happy Holidays Gift cards from *************************************** on 09/12/2022. The order# is *******. I should get 8x Advantage points, totally 40,000 points for this order. But I got nothing. I called Advantage Customer service a lot of times in 2 month and got a case#******. The Advantage Customer asked me to submit a request from shopgiftcards help page, but that form didn't work at all. So nobody helped me for this problem.

  Business response

  12/28/2022

  Attached is our response to Mr. Wu's BBB complaint which is being mailed out to him today.

   

  Thank you.

   

  Debbie

• Initial Complaint

  10/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  COMPLAINT 1-Cant complain online directly to store, pricechopper wont let customers change email address on their site. Store doesn't have my current email address. Wrote email complaint to corporate SEVERAL MONTHS AGO, THEY NEVER RESPONDED. Why cant I change my email address directly on the site the same way every other business allows? COMPLAINT 2- Store #175 grocery pickers not communicating with me concerning replacements during picking process. COMPLAINT 3-Drivers NOT following written instructions to obtain shopping cart from site BEFORE unloading and delivering groceries. My severe disability, extremely limited use of hands, arms, legs makes it extremely difficult to bend and carry groceries left in bags without shopping cart. I spend a lot of money at this store, but if you do not want my business just tell me. And please let pickers, drivers know that failure to follow my written instruction going forward will result in a drastic reduction or even outright elimination in tips, depending on whether instructions were COMPLETELY followed, PARTIALLY followed, or IGNORED altogether. Please change email to the address provided in complaint.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My Price Chopper Advantage Card ( 4059942765) does not work online. I am missing out on the weekly special discounts for the last 1 1/2 weeks. I called and I was promised a call back by the IT department but have never been contacted. I sent an email and have received no reply. Today I call customer service and was put on hold for 15 minutes and then was hung up on. All I want is for my card to work. Price Chopper 461 Nott Street St Schenectady, NY 12308

  Customer response

  07/21/2022

  Price Chopper has contacted me and has resolved the problem.  Thank you for your help.
  ******** *********

• Initial Complaint

  12/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is about price chopper and the way their coupons work. I clipped the coupon for Pepsi to save $4, and it said clipped. The coupon didn’t come off my receipt . I noticed this when I got home. I took the receipt back to price chopper today and was told I had to go into the product and say how many of each I wanted to complete the coupon. I would need to come home get the soda and return it to the store to get my money back. WHY does it say clipped when it’s not? Is this how price chopper makes money off the consumer?

  Business response

  02/04/2022

  This is in response to your complaint directed to the Better Business Bureau on December 22, 2021.  Price Chopper continues to be committed to addressing consumer complaints and has a toll-free number in place for the convenience of our customers (**************).  We have operators available Monday through Friday from 9 am to 4:30 pm.
  
  We have contacted our Customer Communication Center to look into the e-coupons that you clipped for the $4.00 off Pepsi products.  Our research shows that you clipped coupons for both Pepsi and Coke products for the time frame of November 29, 2021 – February 1, 2022 and all e-coupons have been redeemed.  We do not see where there were any e-coupons clipped during that time for $4.00 off Pepsi products.  You also stated in your complaint that you took your receipt to the store for a refund and you were asked to bring the products back to receive a refund.  It is against company policy to refund a product without it being brought back to the store.
  
  While we try to make the technology as seamless as possible, there are times when an e-coupon offer does not deduct at the register.  The most frequent causes are a purchase that does not precisely match the UPC and quantity of the e-coupon or user error in virtually clipping the coupon (such as clipping the offer to a different AdvantEdge Card or failing to virtually clip the offer).  On rare occasions internet connectivity issues can cause a problem.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩