ComplaintsforDebt Recovery Solutions, LLC

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Initial Complaint
07/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Drs (debt Recovery Solutions)is reporting on my credit report an account. I do not have a contract with them. Please have them remove this account from my report immediately.
Business response
07/18/2024
Hello,

We are in receipt of this recent complaint. Please provide your DRS reference number so that we can best locate this matter for you.

If you do not have this, please provide your full name and the last 4 digits of your SSN so we can search our database.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
07/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against Debt Recovery Solutions, LLC regarding a fraudulent debt collection attempt.On, July 8, 2024, I received a letter from Debt Recovery Solutions, LLC, claiming that I owe a debt under account number ***************. I believe that my personal information has been used to open a fraudulent account, and I have no knowledge or responsibility for this debt.I have sent an email to Debt Recovery Solutions, LLC today, July 14, 2024, to dispute this debt and request validation under the Fair Debt Collection Practices Act, Section 809(b). In my communication, I requested the following information:* The amount of the debt;* The name of the original creditor;* Documentation proving that I have a legal obligation to pay this debt;* Verification that the debt is within the statute of limitations.Despite my clear request for validation and my assertion that this debt is fraudulent, Debt Recovery Solutions, LLC has not yet had the opportunity to respond, as the email was sent today. Nevertheless, I am preemptively filing this complaint to ensure that the BBB is aware of the situation and to document my proactive steps in disputing this debt.I request the BBBs assistance in ensuring that Debt Recovery Solutions, LLC:1. Immediately ceases all collection activities until they can provide valid proof of the debt.2. Conducts a thorough investigation into the legitimacy of this debt.3. Confirms that this fraudulent account will be removed from my credit report and that no further actions will be taken against me regarding this matter.I appreciate your prompt attention to this serious issue.Sincerely,****************************
Business response
07/16/2024
Hello,

We are in receipt of this recent complaint. After further review, we see full supporting documentation was sent to you on 7/15/2024 validating this matter in our office.

Please contact our office at ************ to discuss further.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
07/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************** ACCT #: ******************BAL. $438.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business response
07/16/2024
Hello,

We are in receipt of this recent complaint. After further review of your file in our office, it looks like you have discussed paying this balance off with one of our staffmembers.

We will consider this complaint dismissed. Please contact our office when you are ready to discuss your payment.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
06/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'am not liable for this debt with herald Emergency phys pll. I do not have a contract with Emergency phys pll. I have not visited any emergency facilities.
Business response
06/18/2024
Hello,

We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with HERALD EMERGENCY PHYS PLL, who works directly with our client ******** ***************** ******** Capital Partners hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

Please contact our office at ************ to discuss this account further. Your account number is ********.

Thank you,

Debt Recovery Solutions, LLC
Customer response
06/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I was never contacted either by phone or mail. I was never made aware of this debt that started on 03/06/2024.
I am not responsible for the debt youre trying to collect. I have never had an account with Herald Emergency Phys PLL. I have never visited that establishment or even know what the charge is for.
You have the wrong person.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
06/20/2024
Hello,

We are in receipt of this recent response. After further review, it seems as though our office has sent several notices to you, attempting to notify you of this matter - One letter on 3/21/2024 and another on 5/2/2024.

Since we did not hear from you at all, we went ahead with our collection process.

We encourage you to contact our office at ************ to discuss further.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
06/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called this company because they came up on my credit report and I wanted to validate the information. I asked them to email me a copy of the bill, they advised me that I would get a billing statement within 24 hours. After that 24 hour, I called them back and was advised again to give them 45 minutes and I would receive the billing invoice. I waited 3 hours, called back and spoke with a manager who was very rude, he advised me that they do not send the bills email, that I would have to wait until the billing cycle on the 26th of the month. I told him that was unacceptable, I need a statement right now to get it paid. He refused, I asked for a corporate phone number, he said he is corporate, and I could only talk to him. All I wanted was a bill as justification of the debt to make the payment. He then said he would be willing to provide me a bill via email but not until June 23rd which is 3 days before it is due.
Business response
06/14/2024
Hello,

We will be able to send out validation of this matter to you in the next few moments.

Once received, please review, and contact our office at ************ to discuss further.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
06/12/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My credit got flagged for a $530 debt that I owe to a company I have never did any business with. I then remember 6 months ago this exact amount from a different debt company flagged my account. I came to ******************** to get it removed and it was, now I see it again from a different company! This is the second time my account got flagged for this exact amount. I had to freeze all credit reports because of this. I have emailed DRS to send me proof of this debit I owe. That was well over 2 weeks ago and never heard back. THIS EXACT SAME THING HAPPEN WITH THE LAST COMPANY AS WELL.I want to either be sent proof of debt or it be taken off my credit report. If it gets taken off and then I see this debt again on my credit report I will keep sending complaints.This is harassment as this point and it is getting old and ruining my credit.
Business response
06/12/2024
Hello,

We are in receipt of this recent complaint. After further review, we do not see that we received any email or correspondence from you 2 weeks prior.

We will request supporting documentation to be sent to you to validate this matter. Once received, please review and contact our office at ************.

Thank you,

Debt Recovery Solutions, LLC
Customer response
06/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They make you fill out a form on the website of their "business" which does not forward to my email for me to create proof of sending information request. How convenient right? I will fill this form out and make a screen shot before sending.
So again, I can't email them directly, They make me.fill out a form on THEIR website.
I have attached screenshot of the form filled out and submitted.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
06/14/2024
Hello,

We are in receipt of this recent response. As stated, we do not seeing that we received any form of conversation from you in the last two weeks, except for 2 days ago, in which we responded to you.

We will continue to wait on supporting documentation to be sent to you from our client.

Thank you,

Debt Recovery Solutions, LLC
Customer response
06/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.

I finally got a email saying they will send the required documents that is my right. I will reopen this case if I am not helped promptly and with satisfaction.

Sincerely,

*************************
Initial Complaint
06/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for the debt with Credit Ninja. I do not have a contract with Debt Recovery Solutions they did not provide me with the original contract as I requested.
Business response
06/13/2024
Hello,

We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ***********, who works directly with our client ***** Services, LLC. ***** Services, LLC hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

Please contact our office at ************ to discuss this account further. Your account number is ********.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
05/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Advance America. I do not have a contract DRS, *******************************************. They did not provide me with the original contract as i requested.
Customer response
05/17/2024
Hello,

There was a very brief call on this number. ************, but unfortunately i do not have records for it.

Business response
05/20/2024
Hello,

We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ADVANCE AMERICA, who works directly with our client ****************** LLC. ****************** LLC hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

Please contact our office at ************ to discuss this account further. Your account number is ********.

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
05/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When I got my credit report last week, I was afraid to discover that there were addresses on my credit report that I never resided, accounts that I have no knowledge, unauthorized inquiries, and even variations of my name like *****************************, ****************************, ***********************, K **********. I may have been a victim of identity theft so I am reporting this. I have contacted the creditors to make them know of the breach. I also found this account that I believe not mine:Acct name: DEBT REC SOL (Original Creditor: 12 SNAP FINANCE)acct no. *****************date opened 12/27/2023 balance $5,473.00 I am not liable for this debt and I do not have a contract with:Company: DEBT RECOVERY SOLUTIONS Address: ************************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *************************************************** and email at **************************.I need a response from the company.
Business response
05/17/2024
Hello,

We are in receipt of this recent complaint. Kindly provide our office with your DRS reference number. If you do not have this, please provide your full name and the last 4 digits of your SSN so that we can best locate this matter for you.

Thank you,

Debt Recovery Solutions, LLC
Customer response
05/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and this is the requested info:

Full Name: ********** ***********************************
SSN last 4 number: ****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********************

Business response
05/23/2024
Hello,

We are in receipt of this response. After further review, our office will be closing this matter as per the proof received.

Please allow ***** business days, if not sooner, for this matte to be removed from your credit report(s).

Thank you,

Debt Recovery Solutions, LLC
Initial Complaint
05/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This same company, Advance America, whom I have NEVER done business with is attempting to collect a $909 debt from me. I disputed and complained to BBB about the last collection company to do this and it was verified that it didnt not belong to me. Now this company is attempting to do the same thing. Again, I have NO connection to Advance America. I havent even received mail from this company. There is absolutely no proof they can provide because Ive never done business with them. I dont even have an account number to provide. Nothing at all.
Business response
05/15/2024
Hello,

We are in receipt of this recent complaint.

Kindly provide your DRS reference number, if you have it available, so that we can review this further. If you do not have this, please provide your full name and the last 4 digits of your SSN.

Thank you,

Debt Recovery Solutions, LLC

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