Business ProfileforC. Michael Exteriors Inc.

There were numerous issues with the new windows I had put in. Pictures were sent to the company rep showing everything. They had to come 3-4 times in a 7-week period. Edging didn't match up, there was wood damage to the frame of the interior windows, installer did not put in the insulation between the windows and the frame. Still snowing and my heat was on all day during this time frame, that was a costly bill. They sent a supervisor to check the edging but he filled it with dark brown/black caulk that did not match. I complained, again. Then they sent the same guy that installed them to take apart the frames, replace them and put in the insulation & paint the wood. He was nice & explained he was told there were to be more people to help him originally, he was new. After at least 4 different trips I thought everything was fixed. I did sign the paper accepting it. Then my loan had to be refinanced because of the delay on their side. I was told it would be discounted, no discount or break on all the issues/ damage except a 240.00 check from the loan company. I thought I got some great windows that would hold in heat and keep the house cool in comparison to the original 1970 ones. They keep the house cool in the winter and that is all, I can still feel cold air coming in. No seal at all to the frame where the window slides and the windows are cold to the touch and get warm in the summer. Now for the real issue. On Friday April 12th I called the company to tell them that the outside frame has not been caulked at the top of the windows. I found this out after we had a big storm and the frame was bent. I never saw this because my windows are at least 8ft or more high, who would have thought to get on a ladder and check it? I was told to send texts of the pictures, which I did that day. It has been more than a week and no one has reached out to me. I had to make all the calls last time, I am not doing it this time. The product and workmanship on the 5 windows is garbage.