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Complaint Details
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Initial Complaint
04/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There were numerous issues with the new windows I had put in. Pictures were sent to the company rep showing everything. They had to come 3-4 times in a 7-week period. Edging didn't match up, there was wood damage to the frame of the interior windows, installer did not put in the insulation between the windows and the frame. Still snowing and my heat was on all day during this time frame, that was a costly bill. They sent a supervisor to check the edging but he filled it with dark brown/black caulk that did not match. I complained, again. Then they sent the same guy that installed them to take apart the frames, replace them and put in the insulation & paint the wood. He was nice & explained he was told there were to be more people to help him originally, he was new. After at least 4 different trips I thought everything was fixed. I did sign the paper accepting it. Then my loan had to be refinanced because of the delay on their side. I was told it would be discounted, no discount or break on all the issues/ damage except a 240.00 check from the loan company. I thought I got some great windows that would hold in heat and keep the house cool in comparison to the original 1970 ones. They keep the house cool in the winter and that is all, I can still feel cold air coming in. No seal at all to the frame where the window slides and the windows are cold to the touch and get warm in the summer. Now for the real issue. On Friday April 12th I called the company to tell them that the outside frame has not been caulked at the top of the windows. I found this out after we had a big storm and the frame was bent. I never saw this because my windows are at least 8ft or more high, who would have thought to get on a ladder and check it? I was told to send texts of the pictures, which I did that day. It has been more than a week and no one has reached out to me. I had to make all the calls last time, I am not doing it this time. The product and workmanship on the 5 windows is garbage.
Business response
05/08/2024
Thank you for referring this to our attention. We have already met with the homeowner and inspected all of the work. We have scheduled a time with the customer to return and rectify the issue presented.Initial Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It started when one of the workers asked me if he could trim a little off of the bushes so he and his helper could finish the siding on the house. I said ok BUT just a little. He started to just trim a little bit off and that was ok, but it wasn't helping him. Then my wife called me to come in and help her, I did for a couple of minutes. When I returned he had chopped off the entire back half of BOTH BUSHES completely DESTROYING THEM !!! The bushes now look like crap and the whole front of the house looks horrible. I tried to reason with the owner at this time and he just yelled at me. I sent him photos of the bushes with an explanation of why I did not pay him the remaining $500 that is still owing on the siding. It would cost me any where from 1,000 to 2,500 to fix the mess his worker has left. I tried reasoning with the owner about this in January but again he yelled and screamed at me stating that if anything goes wrong with the siding he will NOT COVER it through the warranty. and as usual he hung up on me for the third time. 3 calls 3 hang ups. I just can't work or talk to this man, I don't find it fair or right that a company can destroy your property and get away with it. Can you PLEASE HELP US. Oh by the way these bushes are like a tree you cut or chop off major branches THEY ARE GONE FOR GOOD,,,,,,,THEY WILL NEVER GROW BACK.Business response
02/26/2024
Thank you for referring this to our attention. We have resolved this complaint to a mutual agreement. Thank you - Gus C. Vice President.Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
April of 2023 had entire home and detached garage re sided. July of 2023 noticed siding starting to fall off the house and damaged. Made several attempts to call and have someone come out, they say a crew will come by but no one ever does. They can’t seem to find records of my $25000 project to find out which one of their crews completed the project.Business response
09/06/2023
In late July Mr. ******** advised our company of some issues with the Siding coming off etc. - On August 3rd we confirmed our installation team will go out and resolve the issues on August 7th - This was completed to their satisfaction because on August 23rd (due to the complaint) we followed up to confirm the work was done, which we confirmed was completed. This complaint came as a surprise due to the date of complaint in relation to the service work. We are a full service company and will continue to resolve any and all issues that may arise. Thank you - C. Michael ExteriorsCustomer response
09/06/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* *******Initial Complaint
10/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 5/18/2021 we contracted with C. Michael Exteriors, Inc. to build two staircases on our house. The front staircase would have approximately 5 or 6 steps. The rear staircase would be much smaller, only about 1 or 2 steps. The total cost of the project was $4,500, and we were required to pay 50% ($2,250) at signing, with the remainder due upon completion. The work was contracted to start 5 to 6 months after signing, with an estimated completion time of about a week. A workman has been out to our house to take measurements, but as of 10/14/2022 work on the project has still not started. Despite numerous calls to the company, I am unable to get any indication from them as to when my stairs will be built.Business response
10/24/2022
Hello, please be advised that the work for Mr. ***** has been completed to his satisfaction. Thank you!Customer response
10/24/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *****Initial Complaint
08/09/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Date of transaction: Amount of money paid: $13,840.00 deposit of $27, 680.00 total Service Promised: Siding whole house, replacement bathroom window, replace all rotted wood And remainder as described. Complaint: Work was to start in 10-14 weeks, work was never started. In spite of several calls to C. Michaels requesting actual start date, start date was never given. Proof that material was actually ordered was requested, no proof was ever given. Resolution: C. Michaels has offered to retain 30% of total cost of the project ($8,304.00) and refund me 40% ($5,536) of my deposit or $1000.00 off the total if I still want the work done. I would like my entire deposit refunded. I no longer trust C. Michaels to work on my house.Business response
08/12/2022
To the BBB: Please find enclosed our response to Mr. *****'s complaint to the AG. In addition we have spoken to Mr. ***** and at his request sent him the letter attached. We will advise you when we hear from him. Thank you.Customer response
08/30/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. C. Michael Exteriors. Inc has sent us a check for the full deposit we made of $13,840.00. Regards* ******* *****Initial Complaint
07/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had my house sided by C Michaels Exteriors and the job was finished at the end of Dec.2019.In July2020 I had some siding come loose.Icalled the company and they sent a man who repaired it.On 6/28/22 the repaired siding came loose again.I called the company on 6/28/22 and explained the issue.They said they would be in contact to have it repaired.I wasn't contacted and on 7/12/22 the loose siding came right off the house.Icalled the company on7/12/22 and explained the probelm and was again told that someone will be in contact with me to repair the siding.On 7/25/22 I again called the company because no one had contacted me.The company rep. said they will contact the manager and they will be in contact.As of7/29/22 no one has contacted me.Business response
08/03/2022
Please be advised our Service Department called Mr. ******** on Monday 8/1/22 and scheduled a Service appointment that was completed on 8/2/22. Thank you for bringing this to our attention. Sincerely Gus C VP.Customer response
08/29/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would like to notify you that the company I filed a complaint about has contacted me and fixed my siding.
Initial Complaint
05/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I hired c. Michael’s exteriors to take the siding off my house and replace it with vinyl. They also were to put up gutters replace wood that needed replacing and install 5 new windows. This was agreed upon in July of 2021. They told they wanted half down and could begin in December. Well here it is the end off May 2022 and they just came out and took measurements of the windows. Now I was constantly trying to find out what the hold up was but would hardly ever get back to me and when they did they kept saying the windows were not in yet. Come to find out they never ordered them just called me an old job. I called today told some lady how runs interference for Amy that I wanted my deposit back. She told me Amy would call back and true to form she never did. I just want my deposit back and to be done with them.Business response
06/02/2022
Please be advised that we have returned Mr. *****'s check that had been deposited into an escrow account until the completion of the work. Unfortunately, during COVID this has affected the receipt of material; similar to the current situation of Baby Formula. We hope returning the check and cancelling the order will help alleviate the concerns.Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 9/28/2021, we paid $6,862 via check — which represented 50% of the cost of 5 new windows. The estimated start date (for installation of the windows) was 10-12 weeks. We have not received a call from C. Michael since they came to confirm the measurements of the windows in October. I have called their office three times this week, the receptionist has answered each time. Usually everyone is “in a meeting.” Yesterday I spoke to a supervisor “Amy” who said she’d call me back with an update — but alas no callback. We would like to have our money refunded immediately.Business response
01/27/2022
In response to the above complaint, the *******s purchased windows from us. In our agreement, we have an estimated start date; our agreement also states that it is compliant upon fires, strikes, or ability to obtain material.During the COVID pandemic delivery times from our manufacturer have been delayed.We have contacted the *******s and have installed windows that have been delivered. Upon arrival of the other windows, we will install them as per our agreement.We will notify you when the work has been completed.Customer response
01/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. We are working with the business in good faith to resolve the problem and we’re pleased so far with the progress (but reserving judgement until this install is complete). The business installed three of the five windows that were delivered by the manufacturer. One of windoes arrived cracked — but we agreed to install it (and replace it later once the replacement window arrives). Two of the windows that arrived from the manufacturer were not shaped/measured correctly and therefore couldn’t be installed. We’re exploring an alternate path with the business to replacing the other two windows (glass packs at a lesser price as opposed to replacing the other windows).
Regards,
**** *******
Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired c. Michael’s to install siding and windows. The contract I signed stated it would take 14 days. This work started in April and we are still having issues with two doors that they still have not fixed. I have called several times and several different people have been to my house. I just want these doors fixed. The back door does not latch and the front storms door is leaking a black oil all over my kick plate(which is a new problem). I was told by Amy in the office they would send the Allside rep to take a look at this issue and still nothing. I am totally disappointed with the customer service and would not recommend anyone to use this company unless you have a year to allow them to finish the job if it is even finished in a year. Just not sure where to go from here. It is very frustrating for sure. I just want this issue resolved.Business response
09/16/2021
Thank you for letting us know of this. We have reached out to **** to schedule a time to go out and resolve the issues at hand. We have not yet confirmed a time with her as we have reached out a few times but haven't heard back. Once we resolve the issues, we will follow up to confirm everything is settled. Again, thank you for bringing this to our attention.
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9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.