Reviews

Review Details

• Review fromKathy B

  Date: 09/13/2024

  2 stars
  An update to our review from June- Ed did pay us in full on Sept 4. Our deposit was dropped off at our house so we are now set.

• Review fromKathy B

  Date: 06/04/2024

  1 star
  We gave Collar City Painting a deposit of $2833 Oct 2021 to paint the outside of our house in 2022. We agreed in 2022 to extend to 2023 due to weather. After multiple promises by Oct 2023 we decided to cancel and get our refund back which Ed offered. January 27, 2024 we went to BBB. He told them we would receive our money in 30 days. Again he promised us in emails. As of today 6/4/2024 we were in small claims court and he did not attend. We have a judgement against him but can only hope we will see our deposit. We had them paint our house in 2007 and we were very happy so we wanted to go with him again. BIG change in his business from 2007 to 2024.

• Review fromBeth B

  Date: 11/17/2022

  5 stars

  Beth B

  Date: 11/17/2022

  I contracted with Collar City Painting in 2021 for the exterior of my home and plan was to do it at the end of the season. Unfortunately the weather was horrible so our project was moved to 2022 which we understood. We'll worth the wait! I don't think our home ever looked this good. The entire process was a pleasant one, Ed the owner was very informative and explained the entire process and checked in regularly. The team leader Jeff was amazing and gave us daily updates on where they were. The crew was very pleasant and did an amazing job cleaning up daily and protecting our new landscaping we had recently done. They exceeded ALL expectations and it was definitely worth the wait. To say we are extremely pleased is an understatement. We highly recommend Collar City Painting **** and *** Troy NY

  Collar City Painting LLC

  Date: 11/17/2022

  Thank you very much for the great review and for your patience and business. We will see you soon for your interior project. Thanks Again Collar City Painting Team

• Review fromJohn C.

  Date: 08/27/2022

  1 star

  John C.

  Date: 08/27/2022

  My wife and I have been homeowners since 1989, and over the decades we have hired many different contractors to undertake myriad jobs. The vast majority were good to excellent; a small minority were poor to fair. But we never felt compelled to lodge a complaint against any of them – until now. Edward M. McAvoy of Collar City Painting is the most unreliable, irresponsible and disingenuous contractor we’ve experienced in 33 years of home ownership. We contracted with Mr. McAvoy in the summer of 2021 to paint our house, providing the requisite one-third deposit. He did not get the job done in 2021 due to weather, promised us we would be his priority for 2022, assured us that our house would be painted in the spring and well before our daughter's wedding in July, kept telling us we'd be his first exterior job of the season and then goofed and revealed he could not do the job on schedule because he had to complete a job he didn't finish the prior summer. He misled us repeatedly and, when he failed to show up or call on several occasions in August, we finally put an end to it. To his credit, he did issue a fuil refund (however it bears mention that we had already engaged our attorney and threatened to file a complaint with the attorney general if he did not promptly return our deposit). I wrestled with whether to post this. On the one hand, I don’t like to disparage people or their businesses. I didn’t want to harm Mr. McAvoy’s reputation in the community, embarrass him in front of his family and friends or damage a small local business that he admirably built from scratch. On the other, and from a consumer protection standpoint, I felt an obligation to warn other unsuspecting customers. I am sure he treats other customers similarly, and I wish someone had warned me. Caveat emptor. Spoiler alert: Here come the excuses. He's good at that, but cannot be relied upon to keep his word.

  Collar City Painting LLC

  Date: 09/06/2022

  Mr ***** contacted Collar City Painting in 2020 for an estimate for the exterior of there home. We showed up took pictures of the home discussed the process and said we would email his proposal which we did. A year later with covid going on they reached out to me and said something had come up and was wondering if the price was still good. Prices on everything had risen but I said no I would honor the price. They sent a deposit in the mail with the signed contract and we received it. We were shooting to get them done that August of 2021. It then rain the entire month of July plus some absolutely devastating out schedule for the rest of the season. I explained that we would have to move it to the following season and they agreed. This season started with the warmer weather but the evenings were cold and this is an issue for exterior coatings to cure. We ended up doing more interior work as if we do not keep our crews busy they will go elsewhere as everyone is hiring and having issues finding help. Once we finally started outside work we had a few that we couldn't finish from the year before because of weather which we had to do. I explained this to **** and he was upset and got very nasty. He insulted me as well as my business via texts it got ugly. I did get mad or mean or anything I just kept apologizing. I wasn't sure what to do so I spoke to my wife about it as I was afraid the relationship was too damaged and it would just get worse. My wife agreed as said I should just refund the deposit and everyone move on. I sent a text to **** explaining my concerns that it would get worse and I wasn't sure if we could move forward. **** assured me we could and we decided to. I did another walk through with his wife who was wonderful and discussed everything. I had my lead supervisor with me and plan was to start that following Monday but I also explained that we were on a house in ****** that we were finishing and hopefully everything goes according to plan. We ran into a minor issue on the Job we were finishing and Jeff my lead guy sent a text to ****** wife explaining it and it would just be a few more days and we'd be there. I received a certified letter 2 days later demanding the full deposit back by that following Saturday or he would file a BBB complaint, Attorney General etc..... We have a process that we follow to return deposits if someone cancels as we need to show where the funds went. I filled out all the paperwork to do that but couldn't get the funds released fast enough (in 48 hours ) so I took money from my family's savings account got a certified check and personally delivered it to their home to meet his demands. So it seems after I did what he asked he went ahead and posted one of the worst reviews I've ever seen. I apologized over and over and over to ****. The last few years with covid and then the wettest season in decades took its toll on us and we will clean it up and get back to where we were before all this mess. Our work speaks for itself and my entire team is amazing and works incredibly hard and long hours and we all love what we do. We only wish **** and his family the very best.