Business ProfileforBenefits Plan Administrative Services

On or about February 1st my debit card used with a flexible spending account was suspended. The reason for the suspension was I hadn't uploaded receipts to validate the claims. This is all understandable. I proceeded to track down all the receipts and upload them as requested. During the upload process I accidentally uploaded my son's receipt to my daughters claim and vis versa. Those were rejected. I called and explained the mistake and expressed that I need access to my money in the flexible spending account. They said there is nothing they could do and I needed to go back in and upload the correct receipt to the correct account. After that was done it was another 5 business days to review. During that review it was then discovered that the prescription toothpaste needed a medical letter of necessity. After calling my dentist they indicated they would but that in the mail. I then called BPAS and said I'll just pay for it due to being frustrated with how long I had lost access to my account. Guess how long it takes to update on there end just to give me the ability to pay it... yep 5 more days. Then when this is finally done and I pay the $11.00 I call and ask how long until I get access to the funds in my account. The answer is; you guessed it 5 days until that payment will post to my account, oh and a business day or two for the card to become unsuspended. This is unacceptable, this is my money that I deposit into the account. No fraudulent or nefarious behavior. Yet when you call customer service your met with condescending remarks and a complete lack of awareness that this issue is stopping you from receiving medical care. Stopping you from being able to afford required prescriptions. At this point after over a month of waiting to fill my prescription I cannot understand waiting another 7-10 days! I'm so disappointed in the customer service of this company!