Business ProfileforHook & Reel Cajun Seafood
At-a-glance
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Business Details
- Location of This Business
- Green Acres Commons 694 Sunrise Highway, Valley Stream, NY 11581-1006
- BBB File Opened:
- 10/30/2021
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/30/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
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we visited the restaurant on 09/30/2021 with friends and family we had a party of 30 which was very nice, they served us and helped us and we had a great time, the seated us and welcomed us and we ate and was merry, we all enjoyed our selves i stated let me do my birthday party their, the owner was so nice he told me i could have the back room for free, and that he can put a speaker in the back room because they have a dj, the only thing he required from me is that my family and friends buy food and buy drinks, and we made a deal. i was happy and did flyers.i called back and the restaurant manger states i have to pay a ****** deposit, and after everything is done that i do not get my ****** back in cash, that i would get a hook and reel gift card, now this is very shady and unprofessional now you request a ****** deposit to hold the room and then to tell me i do not get my monies back but will be giving back in a gift card, i am from ********, ****, what am i going to do with a ****** gift card when i have given you cash, the is not fair practices, my other issue is that when we came with 30 people they did not require a deposit at that time, so why are they requiring a deposit now.
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i went to the restaurant to talk with the manager and we did a face time with my wife we showed her the restaurant the manager was very nice, he told my wife that she could use the dj and they have karaoke, he also told my wife he would put a speaker in the back room, he said all friends and family must do is buy the food and drinks, my wife called back and they did not have her name in the book after it was set in stone that he the owner had my wife information in the book for November 6, 2021 for 7:30pm to 10:30pm, he assured me and my wife that it was her date and no one else would get that date, he had her down in the books, to find out the last minute that's not the case, he want a five hundred deposit and at the end give her a ****** gift card who does that, that is not nice at all, i thought a five hundred was for a deposit to hold the room and then get the monies back at the end. this sounds like a con artist scam
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