Business ProfileforOlum's

Purchased a new refrigerator from Olum’s on 1/10/24 and it was delivered on 1/17/24. It is a 21 cu ft sis as refrigerator (model **********). We have had 4 service calls on it so far. 1/18 or 1/19. Repair of ice maker 2/21 we notice the temp is increasing in the frig and freezer. Call Olum’s for service and they arrange for ***** Appliance to come 2/23. Not sure of the problem so order multiple parts Defrost so runs in the meantime 3/1. ***** comes with 5 parts. I know 3 were thermistors and one was a control board. In other words they don’t know what the problem is so just put in a bunch of parts. It does work for awhile 4/14. Temp in frig and freezer start rising again. I keep a thermometer in frig because I don’t trust it. I call both ********* and Olum’s again 4/17. ***** service comes again. Here over an hour and the fix is making a better connection with the thermistor using zip ties? I have talked to multiple people at Olum’s including Dory L**** and David W*****. I have basically been told it’s a ********* problem and I should deal with them. They will not even contact ********* on our behalf. I’ve asked for a replacement or refund. No help from Olum’s except a loaner dorm size frig. We’ve had the frig less than three months and have 4 service calls, have had to put food in coolers for multiple days three times. Each time we had to throw out food and buy multiple bags of ice. Also my husband is a cancer and diabetic patient and has meds that need to be refrigerated. Those meds have been kept in a neighbors frig during these issues. Just glad we were home so they didn’t go bad. Also, I have asked Olum’s, ********* and ***** for copies of the service reports but am told ********* won’t let us have them. I have tried to get notes and photos during the last 2 calls I feel we paid for a new frig and we deserve a new frig we can rely on