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Find a Location

Matthews Auto has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Matthews Auto

      3721 Vestal Rd Vestal, NY 13850-2228

    • Matthews Auto

      3013 Old Vestal Rd Vestal, NY 13850-2011

    • Matthews Auto

      3733 Vestal Rd Vestal, NY 13850-2228

    • Matthews Auto

      2100 Vestal Pkwy E Vestal, NY 13850-1945

    • Matthews Auto

      3721 Old Vestal Rd Vestal, NY 13850

    Business ProfileforMatthews Auto

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    40 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Matthews Auto has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Matthews Auto

        3721 Vestal Rd Vestal, NY 13850-2228

      • Matthews Auto

        3013 Old Vestal Rd Vestal, NY 13850-2011

      • Matthews Auto

        3733 Vestal Rd Vestal, NY 13850-2228

      • Matthews Auto

        2100 Vestal Pkwy E Vestal, NY 13850-1945

      • Matthews Auto

        3721 Old Vestal Rd Vestal, NY 13850

      Location of This Business
      3721 Vestal Rd, Vestal, NY 13850-2228
      BBB File Opened:
      6/22/1999
      Years in Business:
      50
      Business Started:
      6/27/1974
      Business Started Locally:
      6/27/1974
      Alternate Business Name
      • Matthews Chevrolet
      • Matthews Cadillac
      • Matthews Kia
      • Matthews Mitsubishi
      • Matthews Kia of Clay
      • Matthews Kia of Greece
      • Matthews Ford
      • Matthews Hyundai of Greece
      • Matthews Hundai of Syracuse
      • Matthews Nissan of Clay
      • Matthews on the Parkway
      • Matthews Subaru
      • Matthews Volkswagen of Vestal
      • Matthews Kia of Schenectady
      Business Management
      • Mr. Massimo Castelli (Hyundai only), Manager
      Contact Information

      Customer Contact

      • Mr. Massimo Castelli (Hyundai only), Manager

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      40 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On 3/15/24 I had my car towed to the dealership thinking my transmission went and was under warranty, I was told 6 days later, several text messages to the service agent assigned, and after pulling it in, it was my radiator. The car has been in the shop since then - 6 weeks now and after 4 weeks I was told they couldn't repair it so they were sending it to a business across the street, because painting was involved. I spent over $1770 on ***** getting to 3 jobs in 4 weeks, chasing them for updates and not receiving calls back, asking for a loaner and finally on 4/11, 5 weeks later, given a loaner and told the car would be sent elsewhere. I do not feel at this point I should have to pay my $1000 deductible or for the work to be done. A 6 hour job has now taken 6 weeks, I am still waiting. This dealership dropped the ball on me (per the GM) and not done the work stating their reason suddenly is painting is involved, which I am sure was the case prior to 4/11/24. I am frustrated since this is where my late husband and I purchased cars prior (********* *******) and assumed we would get the same service as we did prior.
      Read More

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Raymond B

      1 star

      06/25/2024

      I made an appt for a 2011 KIA upgrade/fixes at this dealership 4 weeks prior to my visit. My car was recently inspected and passed. I told them that I wanted no other work done on the car other than the prescheduled fixes/upgrades. I received a call a few hours later saying that my brakes were shot and it would cost $6000 to repair them. They said I should not drive the vehicle due to bad brakes, but the brakes were fine when I drove there, and I had noticed no issues that morning driving to the appt. The technician also wrote that he thought the brakes were light and mushy, but they felt fine to me when I drove there, and I assumed they were in the same condition when I went to drive home, but the brakes were so bad that I almost got in an accident leaving the parking lot. I went back into the building rather upset and asked what was up with my brakes. They wanted me to believe that they just gave out right after it went in for service. Right.... It is apparent that the mechanic did something to make my brakes defective and flat out dangerous. I was confronted with the choice of an $6000 repair job or getting a tow truck. I ended up driving the vehicle home very very slowly and with extreme caution, and had a tow truck pick it up this morning for service at another auto shop. Stay away from this place if you are getting your car serviced. They absolutely tried to take me to the cleaners. If my brakes were in bad shape, I should have been informed prior to anything being done. What he did was make my brakes go from working fine to extremely dangerous.

      Local BBB

      BBB of Upstate New York

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