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          Pace Window & Door Corp. has 1 locations, listed below.

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            Business ProfilePace Window & Door Corp.

            Windows
            BBB accredited business

            Contact Information

            7224 State Route 96

            Victor, NY 14564-9754

            Visit Website
            (585) 924-8350

            Want a quote from this business?

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            Customer Reviews

            3.63/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/1985

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Manufactures And Installs All Styles Of Windows

            Sell And Install Entrance, Patio, And Storm Doors

            Products & Services

            Windows : bays, bows, double hung, casement, awning, slider, Doors: sliding, patio, french, entry

            Business Details

            Location of This Business
            7224 State Route 96, Victor, NY 14564-9754
            BBB File Opened:
            9/1/1985
            Years in Business:
            38
            Business Started:
            9/1/1985
            Business Started Locally:
            9/1/1985
            Business Incorporated:
            7/19/1985
            Accredited Since:
            9/1/1985
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Jordano, General Manager
            Contact Information

            Customer Contact

            • Mr. Michael Jordano, General Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Windows were purchased and have a warranty for parts replacement. Pace is not honoring the warranty. Have previously had parts replaced by this company but new service manager is not honoring warranty
            Read More
            Read 15 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Patrick L

            09/30/2023

            This company sent a salesman to our house who could not provide price transparency or an itemized list; spoke poorly of other businesses in the area; pressured us into making an immediate sale; and was reluctant to leave when we said we would not agree to a same day deal. The salesman was not even allowed to leave a written offer. The ad in the newspaper only applies if you close a deal the same day. They also say they offer 100% financing, but could not provide any details about it. I prefer doing my business with businesses who don’t pressure or intimidate their customers and can be transparent. We were only allowed discounts or trade-ins if we left a review and agreed to work with this business before the salesman left. He showed up 20 minutes early and left 90 minutes late. Before leaving, he said he had to call his boss to make sure he got paid. He called his boss on speakerphone, while they discussed how great they are and how sorry we’ll be for not agreeing to spend $20,000 without thinking about it.

            Pace Window & Door Corp. Response

            02/29/2024

            Good morning and thank you for your email. We are quite surprised and disappointed with the review and everything you went through. Shocked to say the least. First of we would like to apologize for the inconvenience. We truly do not train our sales reps to pressure or not give estimates. $20,000 is a lot of money and I definitely see where you are coming from. We can't go back in time , but please accept our apology as this is not a reflection on how pace does business or has done business in the last 40 years.
            Read 7 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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