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Find a Location

Dale Randall Contracting has 1 locations, listed below.

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    Business ProfileforDale Randall Contracting

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.75/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/17/2021

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    General Contractor

    Roofing

    Siding

    Remodeling

    Additions

    Business Details

    Location of This Business
    8754 Clark Rd, Wallace, NY 14809-9704
    BBB File Opened:
    5/17/2021
    Years in Business:
    23
    Business Started:
    1/1/2001
    Accredited Since:
    5/17/2021
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Dale Randall, Owner
    Contact Information

    Principal

    • Mr. Dale Randall, Owner

    Customer Contact

    • Mr. Dale Randall, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Signed a contract on August 22 2022 to tear off all existing cedar shake and to completely replace with wrap insulation a siding , also to replace sophets and gutters and repair holes in roof for a total of $30000 with half down and half upon completion . After a couple of days he asked for 6000 more for insulation. As time progressed there were several days no one showed up and the garbage was not all cleaned up as that was also stated in the contract. Dale never provided receipts or itemized listings of what he spent the 21000 we gave him on. Then he said more problems were determined and we needed a new roof. He gave us the total wrong square footage and wanted to jack the price up $35000 more with nothing in writing. Argued over text messages with my husband and basically walked off the job leaving a lot of trash behind. He was very rude and argumentative when all we were asking was where our money had gone and was going.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Wei X

    1 star

    07/20/2023

    I never wrote a review before, but the behavior of this company was so reprehensible, that I am compelled to write a review. I hired Dale Randall Contracting to build a flat roof in early June. The roof was not properly built. When it rained, the roof became a pond that stored a large amount of water (picture taken). On June 12, water started to leak into the bedroom underneath the roof, and caused furniture damage ( pictures taken). I contacted the company and requested a repair. After numerous phone calls and several delays, they showed up on June 27. They agreed to build another roof on top of the old one. In order to create a pitch, they took down wall sidings and lifted an exterior door. However, throughout the day, they denied that roof was built improperly, and instead claimed that the cause of the leak was an exterior wall on the leak-free side of the roof. Without my permission, they tore up part of the wall, and offered to repair it for $2400. When rejected repeatedly, the owner ordered the crew to stop working and leave the property. The wall was left open without sidings (pictures taken). The other wall was left open with insulation materials exposed (pictures taken). The exterior door was not sealed. A lot of garbage was also left on the property.

    Local BBB

    BBB of Upstate New York

    BBB Reports On

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